Windows Mail-Vista Solved

Question

Hello,
I recently got a Packard Bell IMEDIA 9668, with Vista Premium pre-installed. Outlook Express has turned into Windows Mail. For the past 48 hours, I have been unable to delete two messages. Explanation: when I click on the message to delete, this appears in the message reading area: The message could not be displayed. Windows Mail encountered an unexpected problem while displaying this message. Okay. Another attempt: right-click on the message, then click on delete, and this appears: An unknown error has occurred. The same phenomenon happens when using the red cross to delete!!!
My question is obvious, what to do to resolve this malfunction?
Thank you very much in advance.

Configuration: Windows Vista Internet Explorer 7.0

tapsa · Accepted Answer

I had the same issue with messages clogging the outbox without the possibility of sending them. I tried to delete the outbox folder from the hard drive but to no avail.

After a few attempts, here's how I managed to get rid of the problem:
- First, you need to know where your messages are stored by Windows (not so simple). To do this, open Windows Mail, then go to Tools, then Options, then Advanced, then Maintenance, then Storage Folder. There, Windows will tell you where the messages are stored (usually something like C:\Users\YOUR NAME\AppData\Local\Microsoft\Windows Mail, where Users may also be named Utilisateurs when you open your Windows Explorer).
- Next, in Windows Mail, back up your messages (since I will delete them in the next phase). To do this, in Windows Mail, go to File, Export, Messages, and follow the simple instructions (select the outbox, inbox, and any other folders if you have created them, and save them to a folder on your desktop, for example).
- Close Windows Mail.
- Then open your Windows Explorer (or whatever it is called now since it's not named that under Vista) and go to the message storage folder (see step 1) and delete everything in there (except the Stationery folder): inbox, outbox, various files... the bug coming from one of them, but I couldn't say which. In any case, it's risk-free, my problem was resolved, and I just had to reopen Windows Mail, import the messages I had exported (see step 2), and recreate my account.

lili · Answer

Hello, In the search bar, type communications. The emails will appear, and can then be deleted.

toptitbal · Answer

Hello "The only solution is to stop Vista ;)"  Here’s a response that will make things better!  Here’s another one of the same kind: The only solution is to learn spelling and go play with Linux.

Gérard · Answer

Here is the solution.
It is necessary to create a new Administrator User Account.
Once that is done.
Log into the old account.
Save favorites via Internet Explorer into a folder.
Save personal messages and contacts via Windows Mail into a folder.
Using Windows Explorer, copy all personal data from the old account into the new account.
The path is as follows: Computer/users/name of the old and new accounts that contain the personal data.
Log into the New Account, recreate all the shortcuts on the desktop, the installed programs are accessible from one account to the other via the start menu.
Reconfigure Windows Mail and re-import the Contacts and personal messages.
Re-import the favorites via Internet Explorer.
Finally, request via user account management the deletion of the old Account and associated data.
P.S.: the only problem I found was that the data from the old account had not been deleted by the system and I had to delete it via Windows Explorer, see the path described above.
P.S.: Microsoft did not respond to the emails regarding this issue in Windows Mail and directs users to Microsoft community forums.

Stilou · Answer

Hello,

I had already found this solution at the very beginning, but unfortunately, it happens again on the new account as well. Either in the inbox or deleted items (which isn't too bad) or unfortunately in the outbox, which is more serious, because then it's impossible to send other messages. And indeed, it is still necessary to redo the same backup/creation of a new account, and after a few days, it starts again.....

Microsoft's silence seems to indicate that they don't care at all. As for the user community, almost everything is in English.....

Stilou

Lejakot · Answer

Hello everyone,
After the impossible-to-delete messages, WM no longer sends messages!!! As of now, there is no solution to unblock WM.
Except for downloading "Mozilla Thunderbird" + "Firefox", and putting WM to sleep... and it works very well.
Best regards.

Stilou · Answer

Hi Lejakot  Thank you for these clarifications and let's hope that "Microsoft" gets its act together to resolve these issues...  Stilou

PapyD · Answer

I found something more practical than everything I've read online so far. I had the same problem with "undeletable" emails like "the message could not be displayed."
After some trial and error, I ended up with a very simple experience: in my "deleted items" box (left side of Windows Mail), I select one email at a time, then right-click on "deleted items," and then click on "empty deleted items folder"; it works for me; however, for the emails that remain in the inbox, I haven't found anything either simple like the "empty deleted items folder" option, which doesn't exist, or complicated (because I don't understand all the "gibberish" used by tech-savvy internet users...)
peho

GrandPat · Answer

Well spotted, PapyD... it takes a bit of time, but it works!  Thank you for this solution that will allow us to wait for a valid debug.

ded42 · Answer

papyD's method doesn't work for me last time I had to reformat everything sick of Vista, it's full of problems  my deleted items folder is full of messages that I can't delete  so what to do???

Stilou · Answer

Hello,

I installed the new Microsoft program "Windows Live Mail" (mentioned in Micro Hebdo) (http://get.live.com/betas/maildesktop_betas) 15 days ago, which replaces "Windows Mail," and it works perfectly. No more issues with blocked emails, and it automatically imports all the settings and messages from Windows Mail (except for the contacts, which I had to re-enter manually one by one).

Have a great day everyone

Stilou

Ronany · Answer

Hello, I had the same problem with a message I couldn't delete, and now my Windows Mail simply won't open. It says it's impossible to open Windows Mail because it cannot initialize the junk mail filter, insufficient memory, or full disk. That's the first message that appears when I try to open it, and the next one says it's impossible to open Windows Mail because MSOE.DLL couldn't be initialized. And I can say that I'm not a pro in computer science, so I don't know what to do. Thank you and have a nice day. Ronany

RENAUT · Answer

Blocked message in the outbox, temporary solution that allows sending again:

in WM: tool, options, account: export the account
modify the account name,
import the previously exported account, change its name
delete the account of the unremovable message and set the renamed account as "default" (if multiple accounts)
that's it.

the unremovable file is still present but when sending, at the message "would you like to use your default account to send this message without a user account" respond "no"

Wait for the Microsoft solution to delete the file and completely resolve the issue! In the meantime, respond "no" to each send.

For my part, even after deleting the incriminating file in appdata/local/wm/.etc, I still have the message in the outbox.

Allande · Answer

Using the WMutil software, it solved my email sending issue.

Richard Trigaux · Answer

Hello,

I see that Microsoft and Linux are eventually converging: Microsoft delivers buggy software from the start, and the solutions proposed here (backing everything up, doing incomprehensible stuff) are very reminiscent of the tightrope gymnastics you have to perform in routine under Linux. (This vision of a complicated and poorly functioning Linux dates back to 2002; I threw everything in the trash after two months and haven't touched Linux since. I hope they have improved since, otherwise with Windows' degradation they might surpass them).

As for me, I went with Opera, which is the best browser on Microsoft, and which also has a functioning email system, although it’s quite confusing as it opens lots of windows and mixes emails with web pages. I’ll spare you the hours of guessing how to make it work: mellon, click friend, on the left border of the window to activate or deactivate the mail panel (and also bookmarks, contacts, history, etc.). Also, if you want to save messages, you have to copy-paste them into a text file. So it's not as good as the old Outlook Express, but at least, for those unfortunate enough to be stuck with Vista, messages come and go.

I haven't tried Thunderbird yet; I wanted to suggest it to others, but in France, few can manage to spell that name right after hearing it.

Another piece of advice, applicable to all software: always disable anti-spam AND ALSO anti-phishing, which can cause you to lose important messages. There are, however, companies that provide reliable data on real spammers, but in the name of competition, we shouldn't do the same as them.

papynono · Answer

I have encountered the problem of deleting messages with Windows Mail several times: Inbox, Sent Items, Junk Mail. The last time, it was to delete messages from an Archive folder that I had created; I was unable (at least seemingly) to delete the messages, and deleting the folder systematically resulted in an error and a restart of Windows Mail.  When I did Start / Search and entered the name of the folder, I noticed that the folder was empty. I then deleted the folder, but when I launched Windows Mail, the name of the folder appeared along with the names of the messages that I could not otherwise open. In fact, it was a residual issue in the Registry.  Everything returned to normal after running REGVAC, which is a registry cleaner.  You can download the trial version of REGVAC; it is free. I used this version. You can find the latest edition from 08/20/2007 at: http://www.regvac.com/. You can purchase the full version for $29.95, and payment is made via a Credit Card with secure payment.

papilotte · Answer

Hi,  We have the same problem and the only solution was to reinstall Windows Vista see you  Papilotte

pito · Answer

It works for me too long but effective thank you

patounet · Answer

A number of messages are corrupted when using Windows Mail, so you need to force it to rebuild its database. To do this, close Windows Mail. You need to be able to see hidden files in Windows Explorer; I won't describe the process, everyone knows it. You need to delete the file windowsmail.msmessagestore in your user folder appdata\local\microsoft\windowsmail using Windows Explorer. If the file is in use, kill the process via Task Manager; I won't describe that—everyone knows how to do it—and restart. Do the same with the backup file located in backup newdirectory. Open Windows Mail again; the database will be rebuilt. A few manipulations on the folders you've created will help reform the directories, and you can continue working.  This should work, and it seems to me to be the least complicated method.  Vista is really buggy; please stay on XP or use Firefox and Thunderbird.  Pat

nico62 · Answer

Bonjour, j'ai malheureusement réinstallé Vista sur une version existante et tous mes fichiers ont été enregistrés sous Windows.old. Comment faire pour les réinstaller ?

cecile0112 · Answer

I'm having trouble launching the program!  I'm being told that an error is preventing it from starting...  Even with restarting the PC, in safe mode, nothing works!

solange · Answer

Impossible to delete a message: "an unknown error occurred"
The message that cannot be deleted in Windows Mail may be in any folder (Sent Items or Deleted Items).

Close Windows Mail.
In Windows Vista, enable the display of hidden files and folders.
Open this path: \Users\User_Name\AppData\Local\Microsoft\Windows Mail.
Delete a file named WindowsMail.MSMessageStore.
Open a folder named Backup and then a subfolder named New.
Delete a file named WindowsMail.MSMessageStore.
Restart Windows Mail.
You will now be able to delete the previous messages as well as those present in a folder named Recovered Messages.
Problem submitted by F. Vivarelli.

@n@k · Answer

... Windows updates remove this Windows Mail bug. You just need to update Vista Start/Accessories/Windows Update to fix it ... No problem! hi @n@k

Richard Trigaux · Answer

Thank you @n@k for confirming this solution: did you actually notice the end of the problem after an update? Or did you see that such an update resolved it?  I'm asking the question because Microsoft has so accustomed us to their disregard for users, with their bugs that remain unfixed for years, like the annoying problem of disappearing file name extensions, which started in Windows 2000 and is still present in Vista. So I wouldn't be surprised to see the Windows Mail bug still around in ten years. In any case, the press doesn't talk about it, as if it's a minor bug that wouldn't bother anyone.  It's quite something to have successfully broken software that worked fine and sold it as is without proper testing!!

marcslj · Answer

I have the same problem deleting messages from my "deleted messages" box. I have Solange's solution and @n@k's, but none of them work. Does anyone have another solution?

Namaste · Answer

Thank you for Solange's tip, it worked perfectly for me!! :) (mail issue impossible to delete in the inbox..) For info, it might help, in my case it was an email marked as spam by Kaspersky..

esclavier · Answer

Good evening, regarding this topic, there is an interesting website http://www.faqoe.com/rep/wmsuppenvoi.html or site windowsmail-how to delete blocked messages see you soon

catou · Answer

I am a new internet user and I am also having problems with Windows Mail. It worked fine for a month and then all of a sudden when I open it, it says "Windows Mail has stopped working." Any solutions you can provide will be welcome. Thank you.

ch037362 · Answer

Hello,  I had exactly the same problem as you. Just download and install the Microsoft patch KB 941090 http://www.microsoft.com/...  Restart the system then Windows Mail and you will be able to delete your messages. Good luck Best regards

catou · Answer

Dear ch037362, I would like to thank you for your response. Unfortunately for me, this solution did not work. I downloaded and installed the Microsoft patch KB 941090, and after searching for updates, I received the following message: The installer encountered an error: OXC 800408. Thank you anyway.

Patounet · Answer

Hello everyone, especially to ch037362... The KB 941090 patch has solved the issue for me...  As for what caused an OXC.. error for catou.... does anyone have any idea?  Have a great day everyone... despite Vista.

neo74 · Answer

Thank you, Solange. Problem solved.

jacques95 · Answer

Hello,  I too want to join those who have a problem with Windows Mail on Vista. Indeed, I cannot send an email regardless of the account used. I have read here and there that some manipulations under c: could change things. However, first, I don’t know how to access c:\ and is it normal to have to play the computer technician? In this regard, my Mac is far superior, even with "Entourage," the Outlook created by Windows.   What to do   Best regards to you all.

catou · Answer

Hi Jacques,I won’t be of much help because the solution that an internet user gave me, which is to download the "Microsoft patch KB940190", didn’t work for me. So I’ve given up on Windows Mail and I’m using my Orange mailbox, and you can’t count on Microsoft to solve the problem even though they keep saying they are looking for a solution, but when will they actually give it to me?Good luck.

jack · Answer

This is indeed valid for correct messages, but it doesn't work for messages indicating "an unknown error..." Perhaps Microsoft will give us the right solution to fix this problem soon I, like many others, am still waiting for a solution.

achabani · Answer

Hello, I just bought a new computer with Vista and I'm experiencing the same problem as you, namely that messages don't send unless I close and reopen Windows Mail, which is not very practical. I just read your message. Have you found a better solution since? Thank you.

catou · Answer

Hi, I'm sorry I couldn't find another solution to my Windows Mail problem; I'm using my ISP's email service. Like many others, I'm waiting for the ideal solution from Microsoft, but unfortunately, it’s not something to dream about. You still have the luck to be able to use it even though it's not practical; mine doesn't work at all. Good luck with Vista.

pivoine450 · Answer

Hello, I haven't solved my problem... it was so "frustrating" that I invested in Outlook 2007 - which by the way is a SHAME because before Outlook was included in the Windows 2003 pack and now it's 140 euros so the total is 140 euros for Outlook + the Office pack for 2007, 168 euros - I'll let you do the math (thanks Microsoft)

Richard Trigaux · Answer

Hello,  308 euros in Bilou's pocket... that might be the point of the maneuver.  If I were you, I would have still tried other free solutions first. Everyone praises Thunderbird, which I haven't tried. On the other hand, I have tried what goes with Opera, and it's quite disappointing: limited possibilities, confusing interface...

catou · Answer

Hi Pivoine, I totally agree, it's a shame to have everything needed on Vista and not be able to use it. For my part, there’s no way I’m investing such an amount when Microsoft can't be bothered to fix this issue, so I’m dropping Windows Mail until someone shows me a solution that works. See you soon.

pivoine450 · Answer

Hello, I admit I've "fattened up" this "bilou".... but as you say, the other solutions are quite disappointing or full of ads... so I gave in... I acknowledge that it's largely excessive! Monopoly oblige - and we all contribute to it "in one way or another"! Best regards

Richard Trigaux · Answer

Hello Pivoine,  yes, the other solutions are disappointing (the ones I've tried anyway) but they are often made by people who claim to be much better than Microsoft. I believe that free software is an excellent initiative, but it has only resulted in poor outcomes. And if you say that, you get in trouble... because the free software community seems to be populated by leftists who are more focused on justifying themselves than on listening to people's needs. It's a shame; we could have done much better than Bill for a long time.

pivoine450 · Answer

Hello, There’s no doubt about it: I’m certain I’ve been had... (let’s keep it civil!!!!) Poor "bilou," he has to find some "c..." to pay his fines during his "monopoly" trials.... Maybe one day he will THANK us.... “you can always dream” because dreaming is free! This word FREE is unknown in Microsoft language.  Come on, hang in there!

sunmagellan · Answer

the fix is here  https://support.microsoft.com/en-us/help/941090/messages-may-be-stuck-in-the-outbox-when-you-use-windows-mail-on-a-com

clau46 · Answer

Good evening,  Same for me: had to close and then reopen WM for the messages to be sent. Yet: Options / General / Send and Receive = checked Options / Sending / Send messages immediately = checked I even tried disabling the "incoming" & "outgoing" message control of my antivirus. However, the issue of messages being blocked in the "Inbox" and "Outbox" has been well resolved by the fix 941090. Thanks for a solution, or we will have to wait for Microsoft to take notice of the problem as it is apparently widely mentioned on English forums...... Indeed! Keep going! - clau46 -

catou · Answer

Good evening sunmagellan, Thank you for your solution but it didn't work, it gives me "the installer encountered an error: 0xc800408. Thanks anyway.

lili · Answer

Thank you all!! I installed the Microsoft patch, I had to try several times and finally it works!!!

Bboystopher · Answer

Hello,   I can't seem to set up Windows Mail with an email address ending in msn.com   It's my only email address and I need to go through this to add my electronic business card.   Could someone help me??? Thanks in advance.

gil · Answer

Hello,  like many of us, I am using Windows Vista. I have been using Vista Mail for a week and when I chose Vista Mail, all my messages from my old inbox were transferred to Vista Mail. My old email account was with the Orange portal.  This evening, when I opened Vista Mail, all my messages from my inbox disappeared before my eyes.  What happened? Can I find them somewhere? Is there a remedy? Has this ever happened to any of you?  Thank you for your help.

julien · Answer

Hello, my problem is as follows: the messages sent by Windows Mail Vista reach their recipients but do not then appear in the Sent Items folder. Therefore, I keep no record of them. Could someone help me? Thank you in advance. Julien

Nath · Answer

Hello,I just bought a computer with Windows Vista. I am using Windows Mail for my emails, but no matter what I do, I cannot send messages. An error message appears as soon as I hit send/receive. I have a McAfee antivirus that I also bought with the computer, but I disabled the outgoing email scan and it didn't help. Do you have any idea what might be the source of my problem???????????Thanks everyoneNath

tyqs · Answer

To import contacts, you need to export them from the previous version first, for example, by creating an export file from Outlook Express. Then make an import of the address book. Next, go offline and create a new message. Click on the A: and you will see your contact list. However, they are not yet actually registered in Windows Mail, so you need to select them by 9 and send. Your 9 contacts will be saved and will allow for auto-completion (meaning you type the first letter and Windows Mail suggests options). Then don't forget to delete the message that landed in the outbox.  If someone can do it for more than 9 contacts at once, I’m interested. You need to work offline because Windows Mail doesn’t check the connection in that case and places your message in the outbox, saving the contacts at that time. However, if you stay online and unplug the cable, the application will tell you there is a problem and will not generate the message in the outbox, which means the contacts will not be actually registered.  There you go, I hope someone finds a way to do it for more than 9 contacts at a time.

titiambre · Answer

Hello,  I have Windows Vista, and there is a message in my outbox that I cannot delete. Every time I click on delete, it shows me "an unknown error has occurred," and I'm unable to remove it. Now I can't send anything anymore!!! Thank you for replying as soon as possible!!   Thank you in advance!!

René · Answer

Hello, windows mail is locked, it asks me for my username and password to connect to the server, I've tried everything but nothing works, if anyone has the solution, thanks in advance.

papicx · Answer

Hello on the microsoft.com site, in the search bar you type: 941090 ( see the message above ) However, the issue of messages being blocked in the "Inbox" and "Sent" boxes is well resolved by the fix 941090 it solved my problem at my place. good luck

cousteau22 · Answer

Thank you to Pierre D..... I installed the recommended update and everything is back to normal.

Bobo26340 · Answer

I have the exact same problem under XP and I don't know how to get rid of these damn emails  In fact, I think I made a mistake by deleting the emails directly from my personal inbox without going through Windows Live Mail... so in the filter tab I have 74 messages that I can't delete or open. The error message says an error occurred, here’s the report Can you help me please????

papicx · Answer

Hello, I already had this problem with XP, that's true. I remember that it was fixed when I did an update. So first thing, you update it via Windows Update. To avoid losing all your messages, the ones you can move to the Drafts folder, it's still something saved! :-)  You can create subfolders in Drafts, don't forget that... Then, what EXACTLY does the error message say? With those words, go to the Microsoft website, in the search box, type a few words from the error message, and see if there is a suggested fix. Then, two processes: either you write down the KBxxxxx number on a piece of paper... and do more searches always using the same principle... and you note... KBxxxx... Then, you apply the proposed fixes.  Second method: When you get your error message, if there’s a button like "Learn more" or "Do you want Windows to help you find a solution?" click YES, that’s how I solved my problem with Windows Mail!  So don’t neglect that. Help yourself, Microsoft may find something... right? The Microsoft help site: https://support.microsoft.com/en-us papicx

jeanos · Answer

Hello, in my box (elements removed) I did try to delete Three messages that have been embedded for a long time without success. I followed Papy D's advice: with this solution everything is back to normal, Thank you.

lilou · Answer

I have the same problem, it prints every other time, and on top of that, with my mail, I'm starting to see about 20 emails that I can't delete, and there's also an email in my outbox that hasn't been sent and can’t be deleted either.  I'm wondering if I could uninstall Windows Live Mail and install Outlook Express 6, if Vista will allow it.  Thank you for your guidance, and if I find a solution, I'll let you know right away. Talk to you soon.  Lilou

papicx · Answer

Hello, the correction link for Windows Mail and Windows Live Mail is in post 58...

papicx · Answer

see also posts 38 and 70 in order.... papicx

jr · Answer

There is a Windows update called: Windows6.0-KB940105-x86.msu After installation, files can once again be deleted from any directory of Windows Mail Good luck

jr · Answer

Here is the link regarding the Microsoft update http://www.microsoft.com/downloads/details.aspx?FamilyID=09dabf39-1e37-46dd-91bc-be5abe3f39b7&DisplayLang=en

jef · Answer

For my part, the messages are sent well but it's impossible to retrieve them! And the counter of messages to be retrieved increments by 1 with each new attempt. I think I'm going to install Outlook, at least it's reliable! Unless someone has a solution to the above. Thanks for your experiences Jef

MARTY169 · Answer

Hello  I had the same problem, it's impossible to get Windows Mail to work properly and Microsoft couldn't care less. The only solution is to get rid of it for good and install Windows Live Mail (free), which has the features of Outlook Express + MSN. And I assure you it works very well.  Only downside, the importation of email folders is long and tedious, but once it's done, it works very well.

Richard Trigaux · Answer

Hello,   I had this problem too, I tried to install the patch, and it didn't work. The solution was to install Thunderbird, which provides almost all the functions of Outlook Express, but at least it works.

McFy · Answer

Hello,  how to transfer your old messages in Windows Mail from an account (session) on Vista that has been deleted, but all the messages are saved in a directory. That is to say, I can see them but cannot load them into the new account. Both the old and new are running in administrator mode. Thank you

california · Answer

Hello, I don't know much about computers either and I had the same problem; the after-sales service where I bought my computer told me that the only solution to this problem is to download an update from the internet for Windows that permanently fixed my issue; I was guided through this by the technician on the phone and I couldn't tell you exactly how I did it but I know there was a story about 32 bits, anyway try searching: Windows Vista update, you might find it, otherwise call your dealer they should know. Others on this forum will surely know more as they are more experienced than I am. Good luck.

papicx · Answer

Hello, a good old copy-paste of the files into the "new" directory of the new account doesn't work? I did say "files" (the emails, you know) it won't work if we try to move the folder itself, that's for sure. When you open Windows Mail, you should see your messages.

feuille77 · Answer

Hello I have the same problem as you: unable to delete messages, etc. I can do it one by one with PapyD's solution - thanks! However, the new issue my deleted items folder is giving me is that it mixes up deleted messages with messages I haven't deleted. For example: I have a message in my inbox. And the body of that message appears in another message in the deleted items. It also does this with sent items. It's as if everything is mixed up. Everything slips between multiple messages. Well, it's strange because this issue has been happening to me recently, without any changes in my usage... Too bad! Have a nice day!

papicx · Answer

Hello, tell me, don't you have your PC cluttered with messages dating back to BC sometimes? Think about clearing your "sent items" and inbox folders after a certain delay. Personally, I made a message rule to sort them (messages older than 60 days). Every now and then, I go into those folders, display messages older than 60 days, select them all (Ctrl + A), and hit the "delete" button on my keyboard. Depending on the number of messages, it takes about 30 seconds to do. Then I have a faster Windows Vista Mail... It feels good to clean up... from time to time. papicx

Richard Trigaux · Answer

I had the problem on my mother's computer, Vista + Windows Mail. I installed the Microsoft patch, but nothing happened.  I installed Thunderbird, it works, it functions almost as well as Outlook Express, with added security. No comment.  If you buy a new computer, ask for XP; Vista works less well.

Ogral · Answer

With this fix, it worked for me (Vista 32-bit):  http://www.microsoft.com/downloads/details.aspx?familyid=09F002D9-A140-42A8-99F5-A86F2B7E39F1&displaylang=en

FAB001 · Answer

Hey  I managed to get rid of the problem (unable to delete emails in the deleted items) by first trying to delete the messages one by one using the following methods (right-click delete, the red cross when it was still working, in the message deletion toolbar... well, I’m not really sure how I got there, but when I managed to delete the last message (120 in total)  the problem disappeared...  good luck and see you later!

aureliane · Answer

Hello everyone,  What's nice about this type of forums, aside from the fact that a large majority of guests can no longer write without peppering their speech with spelling mistakes, is that from time to time it becomes a bit vengeful...  Pignon's response, "The only solution is to stop using Vista ;)" (Pignon alone has an 'e' at the end because it agrees with solution... the twist is very simple.  Stopping Vista is all well and good, but when you have no choice, you just endure it, and we have all favored Windows' monopoly on our PCs...  I have a thorny problem to solve, and I haven't tried the last-ditch effort yet, but I'm not very optimistic. On my PC, there are a mother and a daughter who receive emails. I've set up my account correctly, and when I open Mail, I see my messages. However, when I want to change the recipient, nothing happens. No matter how I turn the questions around, nothing comes. There's Vista, but there's also something else...  So if you could shed some light on my little candle regarding this, I would be delighted.  See you soon Aureliane

Richard Trigaux · Answer

Yes, Aureliane, there is a vengeful side to this forum. This is true in my case and I own it. And I'm not the only one. Some, who have known Windows for years, have long known that it's a dreadful product, optimized only to create beautiful screens. Others, who are still on their first computer, are discovering, dismayed, the problem, and vaguely blaming themselves, thinking it's their fault, not yet daring to think that a company as rich and well-known as Microsoft could sell untested products and swindle them like a thug from the hood, or like a garage that would deliver us a car without a steering wheel, saying that the new way to travel is to always go straight, or that steering wheels will be removed for safety reasons.   How did we get here? I remember, before Windows there was GEM, an OS that worked well, very well even for its time. But one day my computer dealer said that GEM was finished and that we "had to" switch to "windou". And since then everyone has been praising windou, despite the bugs, crashes, proverbial slowness, and inappropriate features... Everyone knows it, but everyone pretends to ignore it.   How did we get here? It would have been enough for users to unite and do something together (like Linux, but one that works and is easy to use, instead of being a geek thing). But nothing was done, as each preferred to only take care of themselves. And that's how we end up with monopolies, and also with political or religious dictatorships.   Ah, by the way, under windou Outlouke express, you go to menu tools>Message rules to send emails that arrive in such or such directory, for example mamam@ordi.fr goes into the Maman directory, and fifille@ordi.fr goes into the fifille directory. There’s also a murky story about users, the computer starts for example with user maman, and in outlouke express we create the email account maman@ordi.fr. Then we restart the computer with user fifille, and in outlouke we create the email account fifille@ordi.fr. So each should only see their own messages, but that’s the theory, I’ve never seen it work. And under funderbirde I don’t even know if it can be done. Anyway, having multiple users on a family computer is more like witchcraft than computing.  DISCLAIMER THE ABOVE INFORMATION IS DELIVERED AS ENTERTAINMENT AND HYPOTHESIS BASIS ONLY. THE AUTHOR SHALL ACCEPT NO WARRANTY, EXPLICIT OR LAWFUL OR IMPLIED, OF CORRECT FUNCTIONING OR FITTING TO ANY USEFUL PURPOSE WHATSOEVER. IN CASE OF ANY LITIGATION ONLY US LAW APPLIES. WE EXPLICITLY CONSIDER THE CUSTOMER AS AN IDIOT AND ARE INTERESTED ONLY IN GETTING HIS MONEY AND GETTING RID OF HIM AFTER. IN CASE OF ANY COMPLAINT THE ONLY AUTHORIZED COURT IS MY ASS, AT YOUR OWN RISK AND EXPENSE.

PatdAngers · Answer

...Update 28/08/2007...  Microsoft releases a patch that allows for the deletion of stuck messages in the Windows Mail outbox.  See KB941090 French version or English version  Note: It is specified that you must install "[...]this update to resolve the following issue: messages are stuck in the Outbox and cannot be deleted [...]". In reality, it allows you to delete stuck messages in all local folders of Windows Mail. and it works great  Bye bye

Richard Trigaux · Answer

Why is this patch not included in the automatic updates?  Since it has been challenged by Firefox, which is much more serious about security, Microsoft has been providing automatic security updates.  But Microsoft is not yet challenged by anything that works better. Also, simply allowing software to function properly is not yet Microsoft's concern. Our software does not work, but that’s not a problem, as long as it is secure. Hey Bill, we don’t buy computers to show off our manhood or our status, but to use them, in this case to do our emails. So it’s better to have Thunderbird, which is 80% of Outlook Express, than Windows Mail, which is 0% of Outlook Express.  And the patch, even though I am trained as a computer scientist, I have not been able to install it. I can only imagine others, plumbers, nurses, farmers...

PatdAngers · Answer

It is still the case that I just solved this problem with the Microsoft patch KB 941090, which worked perfectly for me, don't forget to restart the computer!

luluberlue · Answer

I just installed the patch and it worked I was able to delete the 380 messages from the trash!!  Thank you for giving me this solution  @++, lulu

G'kar · Answer

In the series, I have another solution: switch to "MAC OS X".

charly de ste marguerite · Answer

I can neither send nor receive messages that I am sure are being sent to me.

mlc41130 · Answer

Thank you for the information.

Droopymusic · Answer

I also had the same problem and found the solution in your messages, thank you. It is true that Microsoft, instead of imposing their programs on us, since currently we cannot buy affordable computers without Vista being installed and costly to remove, would do well to sort out said programs before wanting to develop new ones. But why do something simple when you can make it complicated????

fatoumata · Answer

I received an address and a password assigned by Orange, but I can't access my account.

Papillonnette · Answer

Hello,  I have a problem with Windows Mail: suddenly, one of my folders in the inbox has disappeared; I can find it in Inbox, with all my messages, but none of the messages can be opened; the response when I click is: unable to open the file because it does not exist or is being used in another program (0x800ccf65,3). If I go to the file property, in security, it states: security information is unavailable or can no longer be displayed. If someone can help me, it would be nice, as these are all very important files that I have not backed up; Thank you.

melchior · Answer

I have the same problem, plus I can't send messages anymore. Is it a virus?

solocurva · Answer

Hello,  I also have problems with Windows Mail:  I organize my messages in my inbox: - into folders - subfolders,  I noticed that since I started using Windows Mail (I just changed my PC and I'm on Vista), I am losing access to entire message folders.   For example:  I have a folder in my inbox with 10 messages. I want to read one, and a content will display but it does not correspond to the message I want to read, rather it's another message in the same folder. Thus, I realize that all the messages sorted in this folder are identical, with the same content, and therefore the entire set of messages is stuck.  So in the upper part of Windows Mail, where my messages are displayed, I see them perfectly normally, with the correct sender, subject, sending time, etc., but when I click from message to message, in the lower part, it always displays the same one with parameters (sender, subject, content) from messages different from the one I wanted to open.  I tried to fix the problem by doing the recommended updates on this subject, I also did the manipulation suggested by Patounet on the 2nd page; "You need to delete the windowsmail.msmessagestore file in your user folder appdata\ local\microsoft\windowsmail with Windows Explorer. If the file is in use, kill the task process via the task manager. I won't describe everything, everyone knows how to do this, and start again. Do the same with the backup file located in backup newdirectory. Open Windows Mail again, the base will be reconstituted, make some changes on the folders you created to reform the directories and you can continue working."  It hasn't changed anything; the only change is that after reconstructing the folders, I find all my messages with exactly the same sender, subject, content, sending date, etc. The same result after switching to Office 2007 and after transferring to Thunderbird.  I really don’t know what to do to recover my messages normally because I have lost quite a few emails. Has anyone encountered this problem before?  Thank you for your help.

Mady37 · Answer

Hello everyone!!  more or less the same problem today when opening WINDOWS MAIL the inbox is empty!!! also a folder that I had created additionally.  I can find them in Inbox and I can open them but HOW DO I REINSTALL THEM IN THE INBOX when I open windows mail?????? thank you for your help

Mady37 · Answer

Hello everyone!!  more or less the same problem today when opening WINDOWS MAIL the inbox is empty!!! also a folder that I had created additionally. I can find them in Inbox and open them but HOW TO REINSTALL THEM IN THE INBOX when I open windows mail?????? thank you for your help

marraine · Answer

I have a problem with Windows Mail, the following message keeps appearing, I can neither receive nor send messages. I don't remember the username, I think this would help me to reconnect. I await your response, thank you in advance.

marraine · Answer

I have a problem with Windows Mail, the following message keeps appearing, I can neither receive nor send messages. I don't remember my username, I think it would help me reconnect. I look forward to your response, thank you in advance.

jpglloq · Answer

same problem with blocking emails "non-deletable" & that are clogging the "deleted emails" folder due to a so-called "error............ Well done Vista, thanks Microsoft. Papy²jp

Titou · Answer

Hello, I've had the same issue, constant bugs. Especially Windows Mail, the webcam that doesn't work, etc... Impossible to send photos, it just freezes. Internet is very slow. I reinstalled Vista after formatting the computer, but what a surprise, I have the same problem. So I sent an email to ACER threatening to initiate a procedure for replacing the computer or getting a refund. A new product, we shouldn't have to modify, repair, etc... They need to take responsibility. One thing is for sure, I'm not going to wait long. Good luck to those who have Vista and Windows Mail, honestly XP, there’s no comparison. These are my conclusions.

arabe · Answer

Hello, when I receive an email written in Arabic, I can't read it because I see unknown symbols instead of Arabic letters.    Thank you.

narue · Answer

Hello  I have a problem with sending photos using Hotmail  I click on attach - photos  and it doesn't find any photos in the folders (I know that you can also do file but that's too complicated for my dad)  Does anyone have a solution, please?

Professeur Nimbus · Answer

If you've been using your computer for a short time, my opinion is that you might consider putting Windows Mail aside and using a mailer like Thunderbird, which is well-documented and relatively simple and effective.

chibou · Answer

I have a laptop with Windows Vista and I'm having a problem with Windows Mail; I can't send messages to the Trash. Do you have a solution?

AudiTT · Answer

Hello,
Yes, I'm happy to share my solution with you! Cool!!!
I hope it will be useful to you ;)
Go to the folder >>> C:\Users\Utili.....\AppData\Local\Microsoft\Windows Mail\Local Folders\Deleted Items
Then delete the email, it appeared to me like this: 21A00C86-000000CB
Good luck!

ganie · Answer

Hello,  My problem is different but the result is the same; I can no longer send emails. The message is: Unable to find the Windows Address Book DLL.  Identical message with Outlook.  Cannot send emails.

sly · Answer

Hello,  After a month of using WM, I can no longer send my messages. They remain stuck in the outbox. Apparently, my email address is not recognized. Is there a simple solution to resolve this issue?  Thank you in advance.

rosette · Answer

I installed Incredimail, I clicked on the default logos, and since then I can no longer access Windows Mail. What should I do? Thank you for your response.

tetelle · Answer

For 4 days I haven't been able to send messages via email on Windows  everything works fine until it indicates that my file is too large and that it is impossible to send it, it shows error 551  but even a small photo receives the same response  I don't know what to do  help me  from my account I can receive emails

tetelle · Answer

Help me, I can no longer send emails from Windows  for 4 days  but I can receive them.

soleil · Answer

Me too, I had the same problem. I tried restoring it but it was always the same. So I decided to delete Windows Mail Vista and I bought a license for IncrediMail. It cost me €50, but since then I haven't been bothered anymore and I'm really enjoying it, because I can make beautiful stationery that I can download, since I have the license, and I can record messages to send by email. IncrediMail is really great; I do not regret buying the IncrediMail license for a single moment, and it is much more pleasant than Windows Mail Vista. There’s no comparison. I've been looking for a solution for a year, and I got fed up, so I found this IncrediMail solution that was suggested to me to download and buy the license. Courage Sun

david · Answer

Hello, my Windows Mail is stuck with the message "Windows Mail has closed improperly," and since then I can no longer send or receive emails.

papou · Answer

I'm not sending and receiving emails through Windows Mail but it's okay through Neuf. How can I uninstall Windows Mail and reinstall it without making mistakes? Thanks to everyone.

chacal · Answer

The update for Windows Mail is not installing, error code: 80073701, thank you for your assistance.

amp · Answer

I just solved the same problem by downloading a small free program (I hope you speak English!):   http://www.oehelp.com/WMUtil/Default.aspx   I know that some users may have experienced some difficulty using it (like bad side effects), but for me, it worked very well.  You will also find solutions to several small related issues on this site:  https://www.vistax64.com/threads/windows-mail-problems.62560/?ltr=W  Good luck!  AMP secretariat www.permanence-telephonique-gironde.com

Jim · Answer

Hello, I have a problem with Windows Mail (and also with Outlook, Windows Live Mail). My issue is that every time I click "send/receive" (or sync for the latest version of Windows Live Mail), it asks me to connect to pop.xxx.fr (xxx refers to orange, free, wanadoo, etc...). If you know how to get rid of this window, thank you (I know it's a hassle because the problem started about 2 years ago, and a friend managed to get rid of it (it even took him a week and a half to find out how) but he doesn't remember how to do it anymore, so I'm looking on my side but without results!! Thank you for replying.

McFy · Answer

Hi Jim,  Is your problem resolved or not?

Redbart · Answer

pop. xxx .xx corresponds to your receiving server, this information is essential along with your password smtp.xxx.xx corresponds to your sending server, this information is essential along with your password (if you are an Orange customer, you must use smtp.orange.fr for all accounts) -- Be precise and thorough in your questions, readers are not clairvoyants. Search engines are here to help you.

McFy · Answer

Thank you, Red

jim · Answer

Hi Jim,  Is your problem resolved or not?  Sorry for the wait, yes my issue is resolved ^^ I deleted and re-added the account, and since then no more code ^^  Thanks, A+

frangui · Answer

To improve and simplify the 'tapsa' solution, you need to copy/paste, under XP, the following path C:\Documents and Settings\Administrator (for example)\Local Settings\Application Data\Microsoft\Windows Live Mail into 'address' from 'My Computer' and then validate. Next, open the 'Outbox' folder without deleting it; if necessary, open the files within it to copy/paste the content and finally delete all files of the type '3EBB7B2A-00000039.eml' found in 'Outbox'. Under Vista, you need to locate the 'Windows Live Mail' folder in 'Users\username\x\y\z and do the same as above.

claude helleux · Answer

I want to download Windows Mail; I need help, at all costs.

dino · Answer

Here is the Microsoft update: Update for Windows Vista (KB941090)

jose · Answer

thank you

babette · Answer

Windows Mail it's Outlook, what to do? Page error is the reason why I'm unable to send messages.

babette · Answer

Thank you, I think it's working. Otherwise, I'll come back to ask you the same thing.

picasso40 · Answer

I have 137 blocked unread messages.

Windows Mail-Vista

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