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10 réponses
Altoor
Messages postés
218
Date d'inscription
jeudi 31 mai 2012
Statut
Membre
Dernière intervention
6 décembre 2017
23
2 avril 2013 à 12:17
2 avril 2013 à 12:17
Donne nous:
- la marque et le modèle de ton portable
- sa configuration
- un rapport en utilisant whocrashed: https://www.commentcamarche.net/telecharger/utilitaires/23795-whocrashed-free-home-edition/
- la marque et le modèle de ton portable
- sa configuration
- un rapport en utilisant whocrashed: https://www.commentcamarche.net/telecharger/utilitaires/23795-whocrashed-free-home-edition/
Bonjour,
J'ai un ordinateur portable HP pavillon g6 Notebook PC
Pour la configuration (je ne sais pas si c'est ça):
Evaluation: 5,6 indice de performance Windows
Processeur: Intel Core i3-2330M 2,2GHz
Mémoire installée : 6 Go
Type de système : 64bits
Le rapport :
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 01/04/2013 18:03:54 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040113-27596-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7900)
Bugcheck code: 0x116 (0xFFFFFA80061E8010, 0xFFFFF88004861900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Mon 01/04/2013 18:03:54 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF88004861900)
Bugcheck code: 0x116 (0xFFFFFA80061E8010, 0xFFFFF88004861900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Mon 01/04/2013 17:53:01 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040113-16192-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7900)
Bugcheck code: 0x116 (0xFFFFFA800C414010, 0xFFFFF88003061900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Tue 12/03/2013 12:29:57 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031213-19905-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7900)
Bugcheck code: 0x116 (0xFFFFFA80063114E0, 0xFFFFF88004BAA900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Tue 12/03/2013 11:29:41 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031213-25303-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7900)
Bugcheck code: 0x116 (0xFFFFFA80068724E0, 0xFFFFF8800484E900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
J'ai un ordinateur portable HP pavillon g6 Notebook PC
Pour la configuration (je ne sais pas si c'est ça):
Evaluation: 5,6 indice de performance Windows
Processeur: Intel Core i3-2330M 2,2GHz
Mémoire installée : 6 Go
Type de système : 64bits
Le rapport :
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 01/04/2013 18:03:54 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040113-27596-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7900)
Bugcheck code: 0x116 (0xFFFFFA80061E8010, 0xFFFFF88004861900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Mon 01/04/2013 18:03:54 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF88004861900)
Bugcheck code: 0x116 (0xFFFFFA80061E8010, 0xFFFFF88004861900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Mon 01/04/2013 17:53:01 GMT your computer crashed
crash dump file: C:\Windows\Minidump\040113-16192-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7900)
Bugcheck code: 0x116 (0xFFFFFA800C414010, 0xFFFFF88003061900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Tue 12/03/2013 12:29:57 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031213-19905-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7900)
Bugcheck code: 0x116 (0xFFFFFA80063114E0, 0xFFFFF88004BAA900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
On Tue 12/03/2013 11:29:41 GMT your computer crashed
crash dump file: C:\Windows\Minidump\031213-25303-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0x7900)
Bugcheck code: 0x116 (0xFFFFFA80068724E0, 0xFFFFF8800484E900, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.)
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Altoor
Messages postés
218
Date d'inscription
jeudi 31 mai 2012
Statut
Membre
Dernière intervention
6 décembre 2017
23
9 avril 2013 à 20:39
9 avril 2013 à 20:39
je pense qu'il faut mettre a jour les pilotes de la carte graphique
Vous n’avez pas trouvé la réponse que vous recherchez ?
Posez votre question
joe350
Messages postés
5
Date d'inscription
mardi 19 février 2013
Statut
Membre
Dernière intervention
21 juin 2013
9 avril 2013 à 20:44
9 avril 2013 à 20:44
effectivement c'est la carte graphique, essaie de mettre à jour les pilotes..
Merci pour votre réponse.
Pouvez-vous me guider? Je ne sais pas comment mettre à jour les pilotes (sur internet, je trouve de tout et n'importe quoi comme réponse..)
Merci d'avance.
Pouvez-vous me guider? Je ne sais pas comment mettre à jour les pilotes (sur internet, je trouve de tout et n'importe quoi comme réponse..)
Merci d'avance.
Altoor
Messages postés
218
Date d'inscription
jeudi 31 mai 2012
Statut
Membre
Dernière intervention
6 décembre 2017
23
11 avril 2013 à 20:22
11 avril 2013 à 20:22
Selon mes recherche sur le "portable HP pavillon g6 Notebook PC " et ton dump il s'agit d'une carte ati (maintenant appelé amd) intégrée
Tu as égélemnt windows 7 64 bits
donc il faut que tu clics sur "télécharger" sur la page suivante:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=fr&cc=fr&prodTypeId=321957&prodSeriesId=5082224&prodNameId=5143667&swEnvOID=4063&swLang=17&mode=2&taskId=135&swItem=ob-99756-1
Une fois le sp55025.exe télécharger exécute celui ci
et tien nous au courant!
Tu as égélemnt windows 7 64 bits
donc il faut que tu clics sur "télécharger" sur la page suivante:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=fr&cc=fr&prodTypeId=321957&prodSeriesId=5082224&prodNameId=5143667&swEnvOID=4063&swLang=17&mode=2&taskId=135&swItem=ob-99756-1
Une fois le sp55025.exe télécharger exécute celui ci
et tien nous au courant!
Après l'installation, j'ai appuyé sur "Journal" Voici ce que ça donne:
04/11/13 22:30:00
Informations sur le matériel
Nom ATI Radeon Graphics Processor
Fabricant ATI Technologies Inc
ID du périphérique 0x6840
ID du fournisseur 0x1002
Code de classe 0x030000
ID de la révision 0x00
ID du sous-système 0x1840
ID du fournisseur du sous-système 0x103c
Autre matériel
Packages existants
Mise à jour de profil PX
AMD Gestionnaire d'installation de Catalyst
AMD APP SDK Runtime
Pilote d'affichage AMD
Microsoft Visual C++ 2010 Redistributable 64bit
Intel Media Components
Catalyst Control Center
Packages à installer
Intel Media Components
État final : Réussite
Version de l'élément : 8.15.10.2476
Taille :
C'était bien ça qu'il fallait faire?
04/11/13 22:30:00
Informations sur le matériel
Nom ATI Radeon Graphics Processor
Fabricant ATI Technologies Inc
ID du périphérique 0x6840
ID du fournisseur 0x1002
Code de classe 0x030000
ID de la révision 0x00
ID du sous-système 0x1840
ID du fournisseur du sous-système 0x103c
Autre matériel
Packages existants
Mise à jour de profil PX
AMD Gestionnaire d'installation de Catalyst
AMD APP SDK Runtime
Pilote d'affichage AMD
Microsoft Visual C++ 2010 Redistributable 64bit
Intel Media Components
Catalyst Control Center
Packages à installer
Intel Media Components
État final : Réussite
Version de l'élément : 8.15.10.2476
Taille :
C'était bien ça qu'il fallait faire?
Altoor
Messages postés
218
Date d'inscription
jeudi 31 mai 2012
Statut
Membre
Dernière intervention
6 décembre 2017
23
11 avril 2013 à 23:01
11 avril 2013 à 23:01
Si tu as installé le fichier téléchargé c'est bien ce qu'il fallait faire
Maintenant il suffit d'attendre voir si le problème persiste
Tiens nous au courant
Maintenant il suffit d'attendre voir si le problème persiste
Tiens nous au courant
