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Error 0x80070037 when copying in Windows 7.

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Fox -  
 fz -
Hello everyone.

I've had a problem since yesterday; when I want to copy several folders from one computer

to another, I always use an external hard drive of 500GB or 1TB from Western

Digital. I copied several folders from my computer yesterday afternoon to put on my

laptop. But then, barely a minute after starting, the external hard drive

seems to disconnect and I get error message 0x80070037 the source is no longer

available. I don't know why, but Windows seems to be disconnecting and reconnecting the drive, which of course cancels the ongoing transfer. I’ve tested several things

including copying folder by folder, but that doesn't work either, except for a small

folder of 220MB. I got scared thinking, is my laptop having an issue...

But I don't think so because there seem to be several people with the same problem.

Still, I found no solution. I also tested a small copy with a USB

stick, and that seems to work, so why not with an external hard drive?

I have 2 Western Digital drives, and I get the same error on both. Thank you for your help.

Alienware M17X

Configuration: Windows 7 / Firefox 16.0

5 answers

  1.
    TiFloflo76 Posted messages 749 Status Member 51
     
    Hi, I have the same issue with my Seagate 320GB :) it's just the micro-USB connector on the hard drive case that is starting to wear out from constantly unplugging and plugging the cable back in ;)
    3
  2. Fox
     
    Hi TiFloflo76, if it had been about my good old Maxtor, I would have

    said yes maybe, but the two external disks from Western Digital are like new.

    Very little used so I can say that it doesn’t come from the disks or the

    USB ports, because it works on 2 other PCs. Finally, the computer doesn’t seem to be the

    problem either, I did a complete test of all the peripherals, etc... from the

    BIOS and everything works as it should. No errors from the hardware. But I still

    get the famous message when I start a copy :( from these 2 external disks.. It might then be that my problem is "software", namely Windows >_< ?.
    2
    1. TiFloflo76 Posted messages 749 Status Member 51
       
      Well yes, just try it with Linux and see how it goes (if you can...) or reinstall everything cleanly ;)
      0
  3. Fox
     
    With Linux? Well, I don't know it at all, I've always been on Windows

    since '95 lol. Do I have to install Linux over it or how do I do it?
    0
    1. H0enheim Posted messages 1458 Registration date   Status Member Last intervention   467
       
      Hi,

      Don't install anything, it's not necessary.
      Go to the Device Manager (Start, right-click Computer then properties.
      Once you have clicked on the task manager, look for your external hard drive
      Right-click on it and select Properties
      Then in the [Power Management] tab
      Uncheck the box "Allow the computer to turn off this device ..."
      In the Policies tab, check the box Enable write caching on the device...
      and Best performance (by default)
      Confirm
      and it's done.


      PS: disable sleep mode and the setting that makes your main hard drive stop after X hours... Make sure your computer stays active

      Go to your control panel > power options...

      PS²: If your 500GB HDD is not the system drive ... Do the same operation in the Device Manager
      0
    2. Malysou Posted messages 2 Status Member 2
       
      I performed the manipulation on Windows 10 and it worked
      here's what I did:

      Right-click on "Start" | "Device Manager" |
      Locate the external hard drive or the relevant device, right-click on it,

      Tab "Policies", check "Better performance" (enables write caching in Windows).
      Thank you H0enheim
      0
      1. fz > Malysou Posted messages 2 Status Member
         
        It works, Maylsou. Thank you :)
        0
  4. Fox
     
    Hello there.

    As I mentioned yesterday, I ran a diagnostic test from the BIOS and everything

    is working perfectly for the hardware, so this morning I tried something else. Instead

    of taking my USB hard drive without power, I took another WD one with power. And now

    I finally managed to make my copies without any problems. The issue is

    really that you need WD drivers for the laptop because for the other PC

    even without the WD drivers it works very well, yet the other PC is also

    an Alienware brand. Anyway, I'm glad to know it's not a computer problem. Thanks again for your help. I might swing by WD just in case to see if there are any drivers. I know they have them directly in their

    hard drives, but when I formatted everything was deleted. And since it worked fine even without drivers, I thought it wasn’t necessary, until yesterday lol. Anyway,

    thanks and have a great rest of the afternoon.

    Best regards!
    0
  6. Fox
     
    Good evening, thank you for the responses.

    I tried to follow the steps above, but I can't get it to work in the end.

    Start - right-click on Computer and Properties -> Device Manager... From there, in the list, the first item has a yellow exclamation mark called WD SES Device USB Device. That's the external hard drive. However, when I right-click on it, I only see: General - Drivers - Details.

    Also, when I plug in the USB cable, Windows always tells me that it failed to install the device, but the same thing happens on other PCs and there are no issues. This hard drive doesn't have a power supply.

    It only connects via USB, sorry I should have mentioned that. I also tried updating the driver through Windows (just in case), but it finds nothing.

    Is there another solution? Thank you for your help.
    -1
    1. H0enheim Posted messages 1458 Registration date   Status Member Last intervention   467
       
      There is definitely a driver for the hard drive
      Check the manufacturer's website to see if there is a firmware update for your hard drive.
      0
    2. TiFloflo76 Posted messages 749 Status Member 51
       
      Or also on TousLesDrivers ;)
      0