The app store is not working anymore... Closed

Question

Hello,

Earlier, I was on the App Store and everything was fine.. I was doing my little evening tour to see if there were any new features. I downloaded the app "Solar Walk," which is free right now, I installed it, I launched it.. I browsed a bit in space and then I closed it. When I tried to return to the App Store to continue my little tour, nothing happened.. Whether in "selection" or "ranking," nothing happens.. Just a blank page. I have two internet connections at home, I switched networks, nothing.. I closed the App Store and restarted it, still nothing. Then I turned off the iPad and turned it back on, still nothing. I don't think I did anything wrong, so I hope it's a bug from their end and that it will be fixed. If anyone has information on this issue or has had the same problem, I would like to know.

PS: I have an iPad 2 Wi-Fi 16 GB..

Thanks in advance for your responses.

Configuration: iPad / Safari 6.0

MarinaLec · Accepted Answer

I HAVE THE SOLUTION!
My page was also blank regarding updates.
You need to go to settings, general, date and time. (I know it seems out of place but give it a try)
Then, disable the automatic setting and set it two years ahead (we're in 2013, set it to 2015).
Go back to the homepage, re-enable the automatic date and time settings and there you go!

Andrakev01 · Answer

I would like to add that the genius section, purchases, and updates are working. And if I do a search in the top right, that doesn't work either.  Any information? :(

Rosydria · Answer

I have the same problem, no App Store since this morning, just a blank page. I did a restore, but nothing works. Thank you for your responses.

benji · Answer

The App Store is not working on my iPhone, but it works on my new iPad. If someone has the solution, thank you.

Vince-11 · Answer

Exactly the same problem... In my opinion, Apple's customer service is going to blow up tomorrow, and there will be a lot of complaining XP

App Store · Answer

Same All white page, I have a solution! Everyone at Apple tomorrow And as soon as we have a solution, we'll come back to the forum

Rosydria · Answer

Go figure why it’s working this morning!!!

Fredgils · Answer

I'm having a problem tonight on iPad 2... This type of problem is so annoying!!!! Does this happen often?

Fredgils · Answer

However, it works on iPhone 4... Strange...

issamker · Answer

I have the same problem; I'm on iPhone 4s; on iOS 6, but at my brother's place it works perfectly, he's on iPhone 4s, on iOS 5.1.1.

Lol · Answer

Good evening, I have an iPhone 4, my spouse has one too, and neither of our phones is working; the App Store page is completely white, so I think it's an issue on their end.

issamker · Answer

Is even the Wi-Fi not working on your iPhone?

mouno · Answer

same problem on iPhone 4s iOS6

florent55 · Answer

same problem, the page is completely blank and nothing happens  I am still reassured that I am not the only one

Fredgils · Answer

Apparently everything is working correctly again. The problem was just with iOS 6.

Graetzael · Answer

But actually, you need to press the side button and the top button for a long time to turn it off, and then you turn it back on the same way and the App Store works again.  -- Girl just have fun

Andrakev · Answer

The problem doesn't come from iOS 6... The problem comes from the App Store. In fact, once a week, the App Store updates. It changes the apps in the "selection," "free," "paid," etc. categories. This means that for 24 hours some people might experience a few bugs (blank pages, unable to connect to the iTunes Store) just like I did. Don't worry, these are just update issues with the App Store. Nothing serious, if this happens to you, be patient, wait a few hours or overnight, and the next day it will be resolved. Apple is aware of these small issues and is apparently doing everything possible to fix them.

cha · Answer

I've been unable to use the App Store for 15 days! I can't download any apps.

ShanouxProd · Answer

Good evening everyone,

I had the same issue last night around 9 PM, I go to my App Store on my iPhone 4 and nothing, a blank page in the "category", "search", etc. sections. I thought to myself, I’ll wait until tomorrow, it should work again, I turned off my phone to sleep, and the next morning, nothing. When I got home after a long day, I thought, okay, I’ll plug my phone into iTunes, hit "restore iPhone," and it worked!

So for those who are worried about losing their data, make a backup by clicking on "Back up now," then restore, and once the restoration is complete, you will have the option to return to your backup, which saves your phone numbers, photos in the camera roll...
And the App Store is working again!

There you go, have a good evening everyone, hoping I've been clear.

=)

Sam · Answer

Same problem

mil · Answer

Identical problem!! grrrr!! On my iPad Mini (iOS 7.0.2), I only get white pages in the iTunes Store while on my old iPhone 3 "1st generation" it works!!!!!!. Well, the story about changing the date doesn't work for me. We'll see later if it was just an Apple bug. If anyone has any information, I’m all ears...

Emre · Answer

You need to set your iPhone to the correct time using the automatic time setting, and it will work again.

Thibault92 · Answer

I have the same problem: I tried the date change method, but it didn't work (I have an iPod 5 but I have iOS 6, I don't like iOS 7) and it's been 2 consecutive days... It's long and I don't know what to do! Apple should take care of fixing issues on older versions.

rotui · Answer

Hello everyone, I just tested the date and time solution and guess what... it works brilliantly. So for those who want a simple and quick solution, check out Marinalec's solution. Thank you Marina for this solution. I would like to add that I am on an iPad 4 and my iOS is 7.0.4.

LA SOLUTION !!!!!!!!!!!! · Answer

Hi, I have the solution. So first, go to settings and add two years, so since it's 2014, you make it 2016. Then you go back to the home screen, turn off your iPad or other device for 5 minutes, turn it back on, go back to settings, date and time, and then you set it to automatic, and there you go, it works!!!

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