Crash/plantage de mon PC
elouan
-
matho3436 -
matho3436 -
Bonjour,
je possède un ordinateur de la marque Acer. Ma config :
Système d'exploitation Microsoft Windows 7 Édition Familiale Premium
Version 6.1.7601 Service Pack 1 Build 7601
Informations supplémentaires Non disponible
Éditeur Microsoft Corporation
Ordinateur *******
Fabricant Acer
Modèle Aspire M5910
Type PC à base de x64
Processeur Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz, 3200 MHz, 2 coeur(s), 4 processeur(s) logique(s)
Version du BIOS/Date American Megatrends Inc. P01-A3, 17/05/2010
Version SMBIOS 2.6
Répertoire Windows C:\Windows
Répertoire système C:\Windows\system32
Périphérique de démarrage \Device\HarddiskVolume2
Option régionale France
Couche d'abstraction matérielle Version = "6.1.7601.17514"
Utilisateur *******
Fuseaux horaires Paris, Madrid (heure d'été)
Mémoire physique (RAM) installée 4,00 Go
Mémoire physique totale 3,93 Go
Mémoire physique disponible 1,73 Go
Mémoire virtuelle totale 7,86 Go
Mémoire virtuelle disponible 5,56 Go
Espace pour le fichier d'échange 3,93 Go
Fichier d'échange C:\pagefile.sys
Depuis 3 semaines à peu près, il plante et m'affiche un écran bleu avec des messages en blanc (le baratin habituel).
Je me suis donc renseigner, et d'après ce que j'ai vu cela viendrait de mon ventilateur. Je l'ai nettoyer, mais il n'y avait presque pas de poussière, et quand l'ordi plante, il n'est pas chaud. J'ai fait un nettoyage Ccleaner, avec une correction des erreurs de registres.
J'ai aussi fait un test memtest, (je ne l'ai pas fait sur mes barettes une par une, j'ai fait sur les deux en même temps), et je n'ai eu aucune erreur.
Je me demandais si l'utilisation d'une clef avec readyboost pouvais provoquer ce genre de problème. Si non, alors, d'après vous, pourquoi mon PC crash ?
Merci d'avance,
Elouan
EDIT : voila une photo de l'écran bleu : http://img232.imageshack.us/img232/5128/bugecranbleu.jpg
je possède un ordinateur de la marque Acer. Ma config :
Système d'exploitation Microsoft Windows 7 Édition Familiale Premium
Version 6.1.7601 Service Pack 1 Build 7601
Informations supplémentaires Non disponible
Éditeur Microsoft Corporation
Ordinateur *******
Fabricant Acer
Modèle Aspire M5910
Type PC à base de x64
Processeur Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz, 3200 MHz, 2 coeur(s), 4 processeur(s) logique(s)
Version du BIOS/Date American Megatrends Inc. P01-A3, 17/05/2010
Version SMBIOS 2.6
Répertoire Windows C:\Windows
Répertoire système C:\Windows\system32
Périphérique de démarrage \Device\HarddiskVolume2
Option régionale France
Couche d'abstraction matérielle Version = "6.1.7601.17514"
Utilisateur *******
Fuseaux horaires Paris, Madrid (heure d'été)
Mémoire physique (RAM) installée 4,00 Go
Mémoire physique totale 3,93 Go
Mémoire physique disponible 1,73 Go
Mémoire virtuelle totale 7,86 Go
Mémoire virtuelle disponible 5,56 Go
Espace pour le fichier d'échange 3,93 Go
Fichier d'échange C:\pagefile.sys
Depuis 3 semaines à peu près, il plante et m'affiche un écran bleu avec des messages en blanc (le baratin habituel).
Je me suis donc renseigner, et d'après ce que j'ai vu cela viendrait de mon ventilateur. Je l'ai nettoyer, mais il n'y avait presque pas de poussière, et quand l'ordi plante, il n'est pas chaud. J'ai fait un nettoyage Ccleaner, avec une correction des erreurs de registres.
J'ai aussi fait un test memtest, (je ne l'ai pas fait sur mes barettes une par une, j'ai fait sur les deux en même temps), et je n'ai eu aucune erreur.
Je me demandais si l'utilisation d'une clef avec readyboost pouvais provoquer ce genre de problème. Si non, alors, d'après vous, pourquoi mon PC crash ?
Merci d'avance,
Elouan
EDIT : voila une photo de l'écran bleu : http://img232.imageshack.us/img232/5128/bugecranbleu.jpg
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9 réponses
Je ne sais pas trop... Ent tout cas, j'ai télécharger "whocrashed", et j'ai eu ce résultat :
System Information (local)
--------------------------------------------------------------------------------
computer name: *******
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4218499072 total
VM: 2147352576, free: 1946058752
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Fri 08/06/2012 09:07:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\060812-26598-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031C41F9, 0xFFFFF880087CBFE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Fri 08/06/2012 09:07:16 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031C41F9, 0xFFFFF880087CBFE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Thu 07/06/2012 18:42:45 GMT your computer crashed
crash dump file: C:\Windows\Minidump\060712-35271-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031FE1F9, 0xFFFFF88008CCFDF0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Après, je ne sais pas trop comment interpréter ses messages. Qu'en pensez vous ?
System Information (local)
--------------------------------------------------------------------------------
computer name: *******
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i3 CPU 550 @ 3.20GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 4218499072 total
VM: 2147352576, free: 1946058752
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Fri 08/06/2012 09:07:16 GMT your computer crashed
crash dump file: C:\Windows\Minidump\060812-26598-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031C41F9, 0xFFFFF880087CBFE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Fri 08/06/2012 09:07:16 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031C41F9, 0xFFFFF880087CBFE0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Thu 07/06/2012 18:42:45 GMT your computer crashed
crash dump file: C:\Windows\Minidump\060712-35271-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031FE1F9, 0xFFFFF88008CCFDF0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Après, je ne sais pas trop comment interpréter ses messages. Qu'en pensez vous ?
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