SOS infecté par keylogger, spoofing

Question

Hello,
I’m writing to you for some information!!
I’m not very good at computers at all
a few months ago, I was debited on my bank account for amounts coming from subscriptions to X-rated websites on the net!!!
since I’ve never dealt with such things an opposition was made!!
everything is going quite well except for one company called "savoir faire prod" based in Cagnes-sur-Mer, which keeps sending me reminders and is threatening to take me to court for €70!!!!!

The problem is:

The day I saw these amounts I scanned my computer and it was infested with trojans, backdoors, keyloggers...
once all these pests were eradicated, my computer crashed and I lost everything, years of photos, documents;;;; strange, isn’t it?

I managed to recover a good part, but in your opinion was I a victim of spoofing???

because I was told that with a keylogger the hacker obtained my card numbers and codes when I made purchases online and took advantage of it to visit paid sites in my place with my IP and my banking details

thank you for responding because this company keeps sending me very aggressive emails and is now demanding €150 for file and legal fees

thank you in advance

Fabrice

Regis59 · Answer

Hi Fabrice!

So you come at just the right time :)

Even though I help people on forums, I myself fell victim to a credit card scam.

What exactly do you want? Do you want us to disinfect your PC?

Regarding the scam, if you've never been on adult sites and you're sure no one else could have done that.
Can you give me the name of the company?
Maybe a website?

Have you filed a complaint?

See you!
--
"I had a dream of a better world...Without differences in color...Equality..."-MLK-

juni11590 · Answer

apparently no one has a solution for me!!!!!

Regis59 · Answer

Hi,

but the most annoying thing is that the payments I had taken from my account were refunded, but now a company named "savoir faire prod" is claiming 70€ + 70€ in processing fees for rejection and is threatening me with legal action, all via email!!! Is this legal???

Could you give us an example of these emails? (Hide your name and address if they are present). I'm not a legal expert but I don't think this is legal! Especially don't pay. Are you opening all the emails? Don't open the next ones.
Did you provide them with your credit card number?

I'm afraid I may have been a victim of IP usurpation and that if they do searches, my IP number will show up!!!!!
How can I prove my good faith!!! That's the question!!! If you can help me that would be great!!!

If your IP was usurped, it will be more difficult! In that case:
- Do you know the day and date when you would have placed the order?
If you know exactly when, you could prove that you were working (if that's the case) and in that case, file a complaint against X.

Sorry I'm working nights I'll reply to you tomorrow morning if you ever have a solution for me

I'm still in school so I answer when I can ;-)

See you later
--
"I dreamed of a better world...Without differences in colors...Equality..." -MLK-

Regis59 · Answer

Hello

Legally I don’t know, but strange yes!

Have you tried calling directly at:
Miss Ode
Collections Department
Savoir Faire Productions

Have you really been to this site:https://www.sylse.com/US/langues.php
Or someone in your family?

Can you try to contact this woman or by email to find out when and at what time you would have purchased a subscription X?

See you +
--
"I had a dream of a better world...Without differences of colors...Equality..."-MLK-

hercule · Answer

contact@savoirfaireprod.com

hercule · Answer

This kind of company is very difficult to locate. I've been trying for 2 days and nothing, absolutely nothing, not an address, not a phone number, NOTHING!!!

hercule5962 · Answer

I did the same thing
I am waiting
for your information, we can find them via the site infogreff.fr, it is the commercial court register

after reviewing my bank statements, I just realized that this has been going on for 10 months
(negligence on my part, I have the annoying habit of reading my statement quickly and only caring about the balance at the bottom of the page like many, I think)
so I will send a registered letter with acknowledgment of receipt for an amicable settlement if this company is reachable
after seeking advice from my banker and the gendarme handling the case
in this type of problem, it is interesting to call on professionals
in the utmost transparency
as for me, the IP address story doesn't concern me, they can look for a long time
there's nothing to find except yesterday for the information request

Regis59 · Answer

Hi  Anyway, you need to block your account first, that's the first thing to do.  See you -- "I had a dream of a better world... Without differences in color... Equality..." -MLK-

Barabath · Answer

Hello,

I stumbled upon this discussion by chance and I’d like to add a little comment:
I have been aware of Savoir-Faire Productions for years (some of their websites) without ever subscribing to their services via credit card (just two or three allopass).

I say this without pride or shame, I regularly visit adult sites.
I have already used my credit card on American sites.

In hindsight, I think that was much riskier because after all, Savoir-Faire really exists and Gillette is not the end of the world (if I really get scammed in the States, what do I do?).

Some might have noticed that in my message, I clearly talk about getting scammed... but after using my credit card.
And that’s really the problem.

In my opinion, the theft of credit card information by a stranger is not even 1% of the total.
The rest (99%) is from a spouse, a child, in short, a close person.

Because, I remind you, the visual cryptogram (CVV: last 3 numbers on the back of the card) serves only one purpose: to narrow down the search field in case of fraud. Indeed, entering these 3 numbers generally implies the physical possession of the card at some point or another.

So, sure, I say generally because you can always bring up the keylogger argument... but you must have really bought your PC from a hacker-assembler:

Do you know many PCs with all options (I mean all, and good luck doing that on Windows) of security disabled? If your PC is like that, I have no qualms in saying that you’re the biggest idiot.

No, honestly, juni11590 if you are acting in good faith, you really have no luck... or at least as much bad luck as the luck of the EuroMillions winner. But it’s true, it happens.

P.S.: I don’t know Savoir-Faire Prod (we're not buddies) and I have no interest in defending them.

dzzzz · Answer

Where are we with this story, then?

SVE shit · Answer

Hello, go check the Rights and Freedom Forum for this kind of fraud (mainly concerning SVE-Store...). There are even people who have never made online purchases who have been wrongly charged!! There is theft of credit card numbers followed by fraudulent use on a large scale.. The so-called 'secure' payment sites are not secure!!! They have not implemented the techniques needed to authenticate the subscriber (e.g.: Virtual Keyboard OR pictogram to copy).
As for the collection agencies, they are bluffing... They cannot claim 'fees' at any time.. Only in the case of a judicial decision can collection fees be charged. Collection agencies only have dynamic addresses that only allow knowing the ISP. To know the identity of the user, a Judge must authorize that there is currently large-scale fraud... The 'Secure' payment organizations do not report this to avoid scaring potential buyers.. I believe we should not give in to the threats of Collection Agencies that are just bluffing! However, it is important to file a detailed complaint and contact a consumer defense organization.. Good luck! Here we were refunded for the fraudulent withdrawals.. There is a lot to say about certain companies 'selling' adult content online.. Their methods are not very clear...

SVE shit · Answer

Hello, parts of the previous text have disappeared!....... The forensic police/gendarmerie services are fully aware that there is large-scale fraud.....

red250 · Answer

In short, what can we charge them or let them go through a lawsuit that will cost them even more?

red250 · Answer

I'm in Belgium, and they themselves offer a monthly subscription even if you take a 1 euro promotion via your credit card. So, you need to ask for proof of the contract for a subscription. It's better to write everything to the police department that deals with cybercrime and tell them that you expect them in front of a judge; a lawsuit would cost these idiots a lot. They provide you with a contract that shows their proof. For those who, like me, took a 4 euro promotion for one day, we suddenly see a charge of 35 euros per month! Guys, don't give in; they are just scammers taking advantage of naive people.

evile · Answer

Hello, I am also reacting to this topic.
Indeed, I subscribed once on a site to something for 4 or 9€, I don't remember exactly, it was valid for 7 days for visiting the site.

And now I see that I have been debited 35€ every time for 2 months under the name "savoir faire produc". What is this madness, how do they think they can make subscriptions like this to people??
I admit that I visited some adult sites, but that's no reason to take my money like this. I imagine if they do this with everyone who subscribes to something for 7 days, there shouldn't just be isolated cases.

I contacted my bank card provider, and they advised me to block my card, but I will go to my bank to see exactly what they say.
Because it’s fine to block my card, but afterwards they still have my personal data there, I think I'm also going to file a complaint.

evile · Answer

Re, my problem is solved as far as I'm concerned.
Fortunately, I found in my email inbox the connection details for my 7-day subscription, and with these credentials, I was able to cancel the subscription and contact the service in question.
I was in the wrong because the general terms state that if the subscription is not canceled by myself, it is automatically converted to a monthly subscription.
They're not stupid, these people, so next time I will make sure to read the general terms of this kind of website.

So be careful.

TRIBOUL · Answer

total scam. They ask for 1 Euro.

SOS infecté par keylogger, spoofing

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