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Remove or change your backup address

angel59 -  
 islem -
Hello,
I have a problem; my MSN account has been hacked because my brother set his MSN address as my backup email. This person has disclosed my address to others. Even if I change my password, he can manage to get my password each time using my backup email. And that's not all; he was able to request a new password for my Facebook account and thus access both my MSN and Facebook accounts. I would like to change or delete my backup email, but this option is not shown in MSN's help. How can I delete my backup email without deleting my Hotmail address? What can I do? Please help me.

Configuration: Windows 7 / Internet Explorer 8.0

1 answer

  1. Anonymous user
     
    Hello

    You need to log into your account, go to hotmail options >> account management >> manage account >> change password recovery >> then add another backup address and delete the first one

    without access to the account, it is impossible to change the backup address.
    6
    1. angel59
       
      I did as you said, removing the old backup address. Below it says "add", I write the new address and then I click on "remove" to get rid of the other one, but it says:

      "We will send a link that you can use to confirm the removal of ........." (the old address). How would you like to receive the link?"

      Below it also says: "send an email to the address ......................" (it still shows the old address). So I can't click on "send the link" because it's still that person who will receive the message to confirm the removal of the backup address. What should I do? It's complicated?

      Furthermore, below it's also noted: "You are not using any of these security information?" and we can click on: "Mark all for removal". And it says:

      "If you no longer have access to the addresses and contact numbers provided in your security information, you can mark them all for removal. When you do this, we will send a notification to all the addresses and contact numbers available in your security information and remove them from your account after 30 days."

      remove all / cancel


      What does it involve if you click?
      0
    2. Anonymous user
       
      "What does it commit us to if we click?"

      If you click, as indicated, in 30 days, Hotmail will delete the backup email address and contact numbers.
      You will still be able to add another address afterwards.
      0