Black screen at Wakfu launch

Question

Hello, I recently downloaded Wakfu, but when I click on "Play" in the Wakfu updater, the game screen appears but freezes completely black... I uninstalled and reinstalled it about ten times, but that didn’t help Any solutions?   Configuration: Windows 7 / Internet Explorer 9.0

Raphy49 · Answer

I want to specify that I have checked that my graphics card is updated, I have also tried to run the game as an administrator but nothing works. Thank you

Val699 · Answer

What is your current operating system?

Raphy49 · Answer

Uh, I don't know much about it, but I think it's 64 bits (let me know if that's not the right info).

Val699 · Answer

Alright, but what are Windows XP, Vista, Windows 7? I'll explain a bit better since you seem to be a novice!

Raphy49 · Answer

Windows 7 yes

Val699 · Answer

Alright, stay connected to the forum... I'll do my best to help you!

Val699 · Answer

It's a game that is played only online, isn't it? Are the updates for your PC done?

Raphy49 · Answer

Yes, that's right, and yes, my updates are done, but I wouldn't want to have to do a lengthy manipulation.

Raphy49 · Answer

Some say to disable the antivirus (which I don't know how to do).

Val699 · Answer

Which antivirus?

Raphy49 · Answer

Bitdefender

Val699 · Answer

Uninstall it and install a better one, Avast! Antivirus, Comodo... Otherwise, close all your software before launching the game. Config ??? Dead graphics card?! How long, your PC?!

Raphy49 · Answer

Config: Internet Explorer 9.0 and Windows 7, fairly recent PC anyway.

Val699 · Answer

Does this game work on Windows 7 at least?

Raphy49 · Answer

Windows® XP and later, Mac® 10.4 and later, Linux... (these three ellipses may mean that it could also include Windows 7.. maybe) but I played it before, I uninstalled it and today I wanted to play again, but it doesn't work.

Val699 · Answer

Maybe a patch to install???

Raphy49 · Answer

Some antivirus and firewall software prevent you from installing the game WAKFU on your computer. You must then disable this protection software during the installation. They say that too, but it's not the installation that's the problem, it's when I click on "play"... is it the same or?...

Val699 · Answer

Uninstall it anyway. Disable or uninstall your antivirus software. Then, install your game. You reactivate or install another antivirus. Then, you try again... Well, I'm sorry but I'm going to bed. I would be happy to help you but I won't be able to anymore today. So, see you tomorrow, if you stay connected on the forum, if not, I hope you find the ultimate solution!  Ciao!!!

Raphy49 · Answer

OK, thank you anyway, it's kind of you Good night, see you+++

Val699 · Answer

I was thinking about that, didn't you update your graphics card before there was this issue with your game?!  There you go...  Catch you later!

Val699 · Answer

Good night ;-)

Raphy49 · Answer

Oh yes... um no I don't think so.

Val699 · Answer

Have you tried doing what I told you by disabling or uninstalling your antivirus, then reinstalling another antivirus, and then disabling it, etc...?  Otherwise, this may sound very silly, and I don’t know if this is the source of the problem... What version of DirectX is installed on your PC? You might need to install another program to play it... Had you uninstalled any program before it stopped working?  If not, it might be related to your PC's configuration. Does your PC overheat a lot? Is it old??? Is your graphics card acting up?  It’s an online game, so what is your connection and its speed??? Who is your ISP?  Voo? Belgacom? Euphony? Orange? ,...  There you go.

Raphy49 · Answer

I am with Orange and yet my computer is not that old and it doesn't lag.

Raphy49 · Answer

I'm logging out, I'll be back later, thank you very much for your help :)

Val699 · Answer

Alright... See you later.

Raphy49 · Answer

Yeah, so it's kind of annoying me, I can't figure out where the problem comes from, I'm trying a lot of things but well... otherwise, yeah, I'm with Orange and I have no internet connection issues though.

Val699 · Answer

Which version of DirectX is installed on your PC???

Raphy49 · Answer

On the site, they say to disable certain antivirus software during the installation, should I disable my Windows firewall then?

Val699 · Answer

Yes, try to disable your firewall! Do you know how to do it???

Raphy49 · Answer

I think so, but next to "disable the firewall..." there's in parentheses "not recommended," so I'm still a bit hesitant.

Val699 · Answer

I think you can disable it... I've already done it several times... However, don't go online with the firewall disabled, because since your antivirus protection is off, you could catch viruses, threats, spywares, and more...

Raphy49 · Answer

Ok, it works... and if it doesn’t work, I won’t know what else to do... at worst, I can give you the link to the game’s website and you can go to "download," then read the recommendations? (if you want)

Raphy49 · Answer

but I need to go online to start the installation, through the website that is on the internet :/

Val699 · Answer

Alright... Try first ;-)

Raphy49 · Answer

Je suis désolé, mais je ne peux pas accéder aux liens. Je peux vous aider avec une traduction si vous copiez-collez le texte ici.

Raphy49 · Answer

Should I disable the public or private network?

Val699 · Answer

All right... As soon as you've tested with the firewall disabled, let me know the results. By the way, are you uninstalling the game or are you trying to play it with the firewall disabled... There are many things to try, you'll eventually find a solution ;-) Don't worry about it, I'll help you and we'll find a solution to this annoying problem! I'm on this forum all evening, so I'm completely available for you!

Val699 · Answer

What do you mean, public network, private??? Is that your connection? Lool, okay, well, it depends, is it a connection for a public or private network? I'm a bit lost here, lool... Well, give it a try.

Raphy49 · Answer

Well, anyway I think it's a lost cause ^^

Val699 · Answer

No, no, don't worry, we'll eventually figure it out!

Raphy49 · Answer

Yeah, I hope so ^^ will it make a difference if I run the Wakfu updater as an administrator?

Val699 · Answer

Don't get discouraged in life!!!  Is your PC on a public or private network??? When you set up your connection, you should have adjusted this setting, normally. So, you can check this by going to the Start menu, Network, Network and Sharing Center. Below your modem, you can see what type of network it is. Home (private, I think), Public,...  Then, disable your network; click on "Public" if it is a public network.

Val699 · Answer

Updater ??? To update your game? Yes, don't you have an update for your game to do?! Try launching it as an administrator, but I think it won't solve anything anyway.

Raphy49 · Answer

Well, every time I install the game, the game's updater starts and makes updates.

Raphy49 · Answer

and there you go, it still doesn't work...

Val699 · Answer

Ah, okay, so that's not it, I think, since the game is up to date. Is your graphics card and its drivers correctly updated? What version of DirectX is installed on your PC??? Actually, I'm not an expert, but I think DirectX is related to PC video games, so for graphics and other things, makes sense.

Raphy49 · Answer

Could it be related to Java? When I hover my mouse at the bottom of my screen (where the icons appear) on the Wakfu game screen (which is supposed to show), there is the Java logo to the left of the icon's name.

Val699 · Answer

Oh yes, Java, I had forgotten about that application. It's for PC video games too, right (I think)...

Val699 · Answer

I don't know, maybe. Check that Java is properly installed on your PC.

Raphy49 · Answer

I just uninstalled it...otherwise others say to go to "properties" by left-clicking on the game icon, go to "compatibility" and change the compatibility mode, should I set it to Windows 7? because it was under Windows XP (service pack 2)

Val699 · Answer

I had forgotten about that parameter that can turn a nightmare into a dream! Give it a try...

Raphy49 · Answer

It's not working... what should I try next? XP? Because the site says it's compatible with XP, but Service Pack 1?... 2?... oh gosh, this is getting annoying, otherwise some say you need ADSL, but we have ADSL too, high speed.

Val699 · Answer

Try both, I think... Be patient, and have courage!

Raphy49 · Answer

Yeah, but well ^^ otherwise the resolution could be?... I can change it to 640X480 but it won't change anything...

Val699 · Answer

Give it a try, maybe it will work. But I think it won't be of any use. By the way, did you think about checking if Java is properly installed?

Raphy49 · Answer

Yeah well, I give up on that idea... But no, what will happen if I install it? (I'm going to end up stopping stressing over this)

Val699 · Answer

Install Java... https://www.java.com/fr/  Then, restart your game!

Raphy49 · Answer

And what if it still doesn't work? Because I've tried dozens of things, but it doesn't give anything.

Val699 · Answer

Don't worry, we'll find it! But that's indeed a problem!

Raphy49 · Answer

They say that I've downloaded Java correctly, but I can't find it... anyway, I'm trying to launch the game.

Val699 · Answer

It's weird...

Val699 · Answer

Tell me everything you've tried so far so it will be clearer for me!

Raphy49 · Answer

Well, everything we've done, it still doesn't work, I'm going to end up crashing my computer, the only option is to contact Wakfu's technical support but it's expensive and just for that... ugh, of course, right when I want to play the most... I really don't see where the problem is.

Raphy49 · Answer

Well, thanks again for your help, I'm going to leave and I'll reconnect :) See you later, have a good evening.

Val699 · Answer

Alright... Thank you, have a good evening to you too. You're welcome, don't worry ;-)

Raphy49 · Answer

:)

Val699 · Answer

=)

Val699 · Answer

It still doesn't work?

Raphy49 · Answer

No... :/

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