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Disconnect the laptop router

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Livie -  
 defaux -
Hello,

I’m trying to connect to a public wireless network with my laptop but it’s not working. Windows diagnostics asks me to unplug the router and plug it back in, but I have no idea what this router is! can you help me? thanks in advance

Configuration: iPhone / Safari 6531.22.7

2 answers

  1.
    barnabe0057 Posted messages 14329 Registration date   Status Contributor Last intervention   4 930
     
    Hello,

    To put it simply, the router is the box you have at home (SFR Box, Freebox, Livebox, ...).

    When you connect to a public wireless network, you connect to a router that doesn’t belong to you and to which you don’t have access, so you can’t unplug it and plug it back in as your Windows asks.
    90
    1. LEE
       
      but how to do it because I’m at home but I want to use wireless access. but they always ask me for this router that I don’t know at all.
      0
    2. LEE
       
      Can you show me where the router I need to unplug is located. Please?
      -1
    3. barnabe0057 Posted messages 14329 Registration date   Status Contributor Last intervention   4 930
       
      The router is at your neighbor's!!!
      0
    4. shawna0923
       
      Hello, I have the same problem: my PC says I have no network access. They told me (1. Unplug the router
      2. Wait 10 seconds
      3. Plug the router back in). I went to my Freebox but I didn’t see anything indicating “router.” If you have any idea, please respond quickly, thanks.
      0
    5. defaux
       
      So should we reboot the router?
      0