Sims 3 Pets - the image freezes Solved

Question

Hello,  I have a little problem with my Sims 3 Pets. After installing it yesterday, I was able to play normally until just now when suddenly the image froze for a few seconds and then restarted. Basically, the image freezes every 30 seconds for about ten seconds. Knowing that while the screen is stopped, the game continues to run somewhat (the trees move etc...) but my Sims do not.  Do you have a solution?  Thank you in advance!!

sisi93 · Accepted Answer

You need to lower your game settings in the options - graphics I had this problem because my computer was overheating, but since I reduced everything, it works perfectly I hope I was able to help you

-lolo666- · Answer

It may be due to your configuration. But when you say "I was able to play normally until just now," what does that mean? 1 hour? 2 hours?

justinedes · Answer

No one has any ideas?

justinedes · Answer

To clarify, I want to point out that the image only freezes during live mode, neither in pause, purchase mode, nor build mode. Only when the Sims are active. And even when the image freezes, animations such as the ZZZ of sleep or the rustling leaves are visible.  Is it an installation problem?

Moi · Answer

I have the same problem as you, except mine is with The Sims: City Living. I've never had an issue except when I installed the expansions... Is it a problem with the graphics being too high? I have defragmented, cleaned, and lightened the hard drive, but nothing works... Yet I played for two days before the problems started! Are the graphics too high? I think I'm going to uninstall and reinstall the game; I'll give you an update afterward!

justinedes · Answer

Okay, I'm waiting for the news to see if that's it. I tried with the graphics set to the lowest, but it didn't change anything. I also defragmented and emptied my disk, but that didn't change anything.

L-Motion · Answer

Sorry, this message is off-topic, but are the Sims 3 animal expansions good? Is it worth buying? -- I use "tu" with internet users for easier dialogue, but if that bothers you, consider "tu" as "vous" ^^

Vicouille · Answer

I have the same problem except that my image doesn't restart and my computer crashes only when I see a horse, when I want to create one or when I want to adopt one.It's relatively annoying :/

justinedes · Answer

little up, you never know ^^

L-Motion · Answer

It might be too early, but Electronic Arts might soon offer a patch for download that will fix the bug issues...

Caballo · Answer

same problem... if anyone has a solution...

Elisa · Answer

I have the same problem as you and I inquired: apparently it's because of the downloads of furniture and clothes... In this case, you will need to reinstall everything...  Good luck to everyone :)

Arnaque17081982 · Answer

I have the same issue as you... I thought it was my graphics card that had become too weak. But the PC is just a little over a year old and was built mainly for gaming. I went to a knowledgeable vendor... he said it’s a problem with the game itself. He told me to download all the patches, but it doesn’t change anything. I have to wait for EA to release a new patch. In terms of the game, I was on a lot with a sim, a horse, a dog, and a large house I built myself, but it became unplayable. The only thing I did was start over with a new sim, on a smaller lot with a pre-built house from the base game. For now, it works, and I can play normally. But in my opinion, when my sim has the means and expands... I will probably have this problem again.

Grrrimette · Answer

Hello,  just for your information and to perhaps complete the "situation", I have the same bug as described:  the game freezes constantly while elements like shadows, the "zzzz" etc. continue to move... the game works for about 5 seconds and then freezes for 5 to 30 seconds... let's just say it's impossible to play XD  however, I only have the original Sims 3, no add-ons, no downloads, just the basic game... my machine is recent and I've already played it before without this bug (both at its release and a few months ago and now for a few weeks without any issues), and I've only had the problem since yesterday or the day before, anyway I think it's the last game update that's to blame, and I'm despairing at the thought that I'll have to wait for another update to be able to play....  my current version: 1.26.89.013002  Have a good evening

Morganeardoin33 · Answer

Hello everyone, I have the same problem even though I haven't had my computer for long!

DK WKHTP · Answer

Same problem for my girlfriend! Yet I updated my graphics cards, I set the game's graphics quality to the lowest, etc... It's worth noting that this happens only in one of her two saves (the bigger one with 4 Sims 2 Pets). She moved and cleared the inventory, but nothing works; it still bugs. Windows returns don't save anything. I think I'm going to reinstall while keeping the saves aside. I'll keep you posted throughout the day.

Morganeardoin33 · Answer

Hello DK WKHTP, I had the same problem for a week and I had just destroyed one of my families that was in the same city. That family didn't have this problem, but when I destroyed it, the family I wanted is functioning properly now!

April · Answer

Same problem for me too, it must be an issue coming from the game :/

Vicvic · Answer

I have the same problem since I updated the game last week. It’s very frustrating to be stuck!

Melissa · Answer

Well, I'm the same... It's really annoying because you play calmly and suddenly the image freezes... it's super frustrating, especially when you've just done a lot of things, and you have to start all over again... And this started since The Sims: Pets & Co... Otherwise, VIP and the others, I had never encountered this problem... Maybe it's because of the update? I don't know. About 2 weeks ago, I reinstalled everything but nothing works... it runs for a while and then crashes... I don't know what to do. But it's super annoying...

What to do?!

Noémie · Answer

Exactly the same issue, and I’m relieved to see that I’m not the only one in this case, but worried to notice that apparently, it doesn’t necessarily get resolved...

I got the Animals and Co. expansion for Christmas, and I’ve been playing it regularly since, without problems... And the day before yesterday, suddenly the image freezes for about ten seconds, every 30 seconds or so. You can hardly do anything at all!

I’ve considered deleting my family, but I’ve been playing with the same one (and it’s the only save) for nearly a year, and tons of generations have passed in the same house, and I’d hate to cancel everything because of this problem.
If I had to find a triggering element, it would be that one of my sims just became pregnant, but that has happened many times before, so it shouldn’t be that...

My PC is also new; it’s only a year old, and since I bought it last year, I haven’t had any issues with The Sims 3, unlike the major slowdowns on my old PC...

I just installed the update, thinking it would change something, but nothing... So if anyone finds a solution, please don’t hesitate to share; it would be too bad to be stuck on such a great game!

miiwaa · Answer

Me too, it does the same thing o:

xMwax · Answer

Hello,
I had the same problem and indeed this bug was only on one of my sessions.
I went into the graphics options, removed fullscreen mode, played for 5 minutes like this and it worked perfectly, so I switched back to fullscreen mode and since then I haven't had any bugs!
I hope it works for you too ;)

lisaka · Answer

Hello. I've had the same issue, but after some intensive research and a bit of luck, I found a solution.

There are 4 different possibilities, because I made 4 changes before restarting The Sims 3.

1. I updated Windows via the Control Panel - Windows Update.
2. I searched for an update for my graphics card, but that didn't work, God knows why.
(note: these 2 solutions come from the official The Sims 3 forum and an official post)
3. I tried to install Overwatch. When I say tried, it's because I don't know if it worked or not. No signs. But since it was to solve the problem, I don't care now.
4. And so what seems to me to be the most likely solution, but I'm not a computer expert: To install said patch (Overwatch), you need to delete these files:
-CompositorCache.package
-CASPartCache.package
-SimCompositorCache.package
-ScriptCache.package

They can be found in X"/My Documents/Electronic Arts/The Sims 3

These are folders that the game will recreate on its own at the next launch.

(source: Logalisims)

I hope you can manage with this.

WARNING BEFORE INSTALLING A PATCH, BACK UP YOUR GAME ELSEWHERE!

Lisaka

Looney · Answer

I’m joining the long line of players in trouble. Same issue as you guys! I contacted EA by phone, and although the reps were nice, they blamed it on my computer. When I mentioned that many players online have pointed out this issue, the only thing I was told was, "Oh, you know, complaints online are relative..."

After 4 phone calls and just as many emails, I was finally told that the problem has been reported to the technical platform, which was aware and currently looking for solutions...

Despair.

clarisse · Answer

Good evening, I am also in the same situation as you. However, I have been playing with it since December for at least 2 hours a week and it has never happened to me. I'm not sure, but it seems to have appeared when my sim had a baby...
I don't know what to do, I've tried changing the configuration options but they were all set to minimum, I deleted some downloads but nothing works.
Can someone help me?
Thank you and have a good evening.

Alice · Answer

Hello,  I had the same problem: the Sims and the mouse were stuck, only the time, the "zzz" of snoring, and the surrounding noises continued to run. I found a solution! I went into "modify my town" and expelled my family with a save of the house and saved them in the library common to all neighborhoods. Then I returned to the main menu, created a new game, and placed my family and their house on a free lot. The only downside is that the neighborhood progression went back to the beginning, but it's fine for me. I only had the chance to try it once, but I hope it continues when I play again... Good luck! Alice.

kent96 · Answer

Hello everyone.
I'm relieved to see that this issue is not just happening to me
It’s very annoying. But I feel like after a certain amount of gameplay in a household, the game bugs out; indeed, during one session, after 2 or 3 generations, time started to stop (while water, fire, TV and computer, thought bubbles, etc. didn't stop). I eventually decided to delete that save, and I started others without any issues; however, once again, the bug returned in one game... I've played quite a bit, so I'm going to try deleting all the downloaded content, and I'll keep you updated
It's really very frustrating, and it's impossible to play with such stops...
Best regards, kent.

Diablovirtuose · Answer

Good evening,
I am joining your club :)
Same problem. I have no downloads, only Sims 3 + Sims 3 Pets Limited Edition.
At the beginning of a game, no problem, but after 2/3 hours of gameplay, suddenly the image freezes (the trees move, the sims snore, ...) but the clock gets stuck and it's impossible to slow down or speed up time or take any other action.
Like you, I don't know what to do.
EA is aware of the problem but hasn’t found a solution. Maybe by "bothering" them with our messages, they will look for a solution (a corrective patch?).

Tyto · Answer

Hello everyone, I HAD the same problem as you, I fixed it by going to 'C:\Users\XxX\Documents\Electronic Arts\The Sims 3\DCBackup' and deleting ALL files EXCEPT one named ''ccmerged.package'' and voilà! No more 'figation' bug (LOL) ;-). There you go, I hope I helped you, otherwise I have no ideas :).

nicotto33 · Answer

I found the solution! Install the Gboost software which allows you to stop other activities on the computer! This software is free! Disable your firewall to make it work! You click on the red button in the middle, you will see your desktop change and then launch the game! It works for me. After you're done, deactivate it by clicking on this button which will logically be green! There you go, hoping to have helped you!

Quérine · Answer

Exactly the same problem, but it occurred when my Sims escaped a fire that started in their house, and since then I've been experiencing these repetitive bugs and I haven't found any solution!

momotte · Answer

Same problem and no matter the version or the computer. I've known about this problem for years and have tried every solution that came to mind. The problem disappears for a while and then comes back. I've changed computers twice since The Sims 3 was released. And whichever solutions I try, the problem sometimes goes away; I can even play for several weeks before the bug appears again.
The best explanation I've found is that the inventory causes issues, and emptying it provides a break. But when I saved a game that had already started bugging, it was doomed.
Saving the household and reinstalling while restarting the lot is the most effective. But you lose all friendships or family ties, and the same goes for quests. It's quite annoying.
So I hope EA will hurry up and come up with a solution...

Aanon · Answer

I am joining you as well.
Well, I have had The Sims 3 for a very long time. I had never had this issue before, but for some time now, it has been happening. At first, it only happened in a game with three Sims. I don't think this bug was triggered by the arrival of a baby or a fire, as there has never been anything like that in this game. In the end, I abandoned this game, but I didn't delete it. This game was set in Bridgeport.
Then, I played with a vampire game in Bridgeport that I had already played a lot. I played it for a while and then it happened to that one too.
So I also changed games without deleting it. I played with my favorite game, the most advanced one. It had never bugged before. I saved these three games while they were bugging.
Anyway, regarding add-ons, I don't have Animals & Co. I only have Access VIP, City Living, and Supernatural. The problem started around the installation of Supernatural, but also of City Living, which I installed simultaneously. However, I can't remember if the bug happened before or after the installation of these two expansions.
I would like a solution that is low risk and doesn't involve too many complicated manipulations, as I am really bad with computers.
My machine has a big problem with the graphics card, even when I am not on The Sims, the image freezes, although it doesn't always do it.
I don't think I have any mods, as I don't even know what that is.
My game is up to date. Its version is: 15.0.135.020001.
In downloads, I only have a dress and Riverview.

I hope you would be willing to help me.

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