Bluescreen windows 7 professionnel 32 bits
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psychobyob
Messages postés
7
Date d'inscription
dimanche 17 avril 2011
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3 septembre 2011
-
3 sept. 2011 à 11:43
psychobyob Messages postés 7 Date d'inscription dimanche 17 avril 2011 Statut Membre Dernière intervention 3 septembre 2011 - 3 sept. 2011 à 15:53
psychobyob Messages postés 7 Date d'inscription dimanche 17 avril 2011 Statut Membre Dernière intervention 3 septembre 2011 - 3 sept. 2011 à 15:53
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3 réponses
antipolis a
Messages postés
15609
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mercredi 5 novembre 2008
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2 859
3 sept. 2011 à 11:49
3 sept. 2011 à 11:49
Tout sur l'écran bleu Windows sur cette fiche pratique CCM : https://www.commentcamarche.net/informatique/windows/25143-ecran-bleu-windows-bsod-explications-solutions/
psychobyob
Messages postés
7
Date d'inscription
dimanche 17 avril 2011
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3 septembre 2011
3 sept. 2011 à 15:46
3 sept. 2011 à 15:46
rebonjour, tout d'abord merci de votre réponse, j'ai utiliser bluescreenview comme indiqué et voici le rapport:
A problem has been detected and Windows has been shut down to prevent damage
to your computer.
The problem seems to be caused by the following file: ntkrnlpa.exe
CRITICAL_OBJECT_TERMINATION
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
Technical Information:
*** STOP: 0x000000f4 (0x00000003, 0x81f5ed08, 0x81f5ee74, 0x83029d60)
*** ntkrnlpa.exe - Address 0x82eefeb4 base at 0x82e11000 DateStamp 0x4e02a389
ceci est le rapport pour le premier bluescreen et voilà le second :
A problem has been detected and Windows has been shut down to prevent damage
to your computer.
The problem seems to be caused by the following file: ntkrnlpa.exe
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
Technical Information:
*** STOP: 0xc000021a (0x9b619458, 0x00000000, 0xc0000001, 0x001006c8)
*** ntkrnlpa.exe - Address 0x82f27eb4 base at 0x82e49000 DateStamp 0x4e02a389
(je n'ai pas trouvé le rapport du 3e crash mais il doit être causé par la même chose). je suis débutant en informatique alors je ne sais pas exactement ce qu'il faut faire maintenant. Pourriez vous m'indiquer ce qu'il faut que je fasse. Merci d'avance
A problem has been detected and Windows has been shut down to prevent damage
to your computer.
The problem seems to be caused by the following file: ntkrnlpa.exe
CRITICAL_OBJECT_TERMINATION
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
Technical Information:
*** STOP: 0x000000f4 (0x00000003, 0x81f5ed08, 0x81f5ee74, 0x83029d60)
*** ntkrnlpa.exe - Address 0x82eefeb4 base at 0x82e11000 DateStamp 0x4e02a389
ceci est le rapport pour le premier bluescreen et voilà le second :
A problem has been detected and Windows has been shut down to prevent damage
to your computer.
The problem seems to be caused by the following file: ntkrnlpa.exe
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:
Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.
Technical Information:
*** STOP: 0xc000021a (0x9b619458, 0x00000000, 0xc0000001, 0x001006c8)
*** ntkrnlpa.exe - Address 0x82f27eb4 base at 0x82e49000 DateStamp 0x4e02a389
(je n'ai pas trouvé le rapport du 3e crash mais il doit être causé par la même chose). je suis débutant en informatique alors je ne sais pas exactement ce qu'il faut faire maintenant. Pourriez vous m'indiquer ce qu'il faut que je fasse. Merci d'avance
psychobyob
Messages postés
7
Date d'inscription
dimanche 17 avril 2011
Statut
Membre
Dernière intervention
3 septembre 2011
Modifié par psychobyob le 3/09/2011 à 16:25
Modifié par psychobyob le 3/09/2011 à 16:25
voici aussi les 3 rapport de WhoCrashed:
System Information (local)
--------------------------------------------------------------------------------
computer name: ORDI-COLLÉGIEN
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\windows
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU T6570 @ 2.10GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2141470720 total
VM: 2147352576, free: 1958027264
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\windows\Minidump
Crash dumps are enabled on your computer.
On Fri 9/2/2011 4:06:56 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\090211-30763-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEEB4)
Bugcheck code: 0xC000021A (0xFFFFFFFF9B619458, 0x0, 0xFFFFFFFFC0000001, 0x1006C8)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
file path: C:\windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Fri 9/2/2011 4:06:56 PM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!KeBugCheckEx+0x1E)
Bugcheck code: 0xC000021A (0xFFFFFFFF9B619458, 0x0, 0xFFFFFFFFC0000001, 0x1006C8)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe STATUS_SYSTEM_PROCESS_TERMINATED
On Thu 9/1/2011 4:04:26 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\090111-16458-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEEB4)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF81F5ED08, 0xFFFFFFFF81F5EE74, 0xFFFFFFFF83029D60)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
ntkrpamp.exe
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Alors que dois-je faire?
System Information (local)
--------------------------------------------------------------------------------
computer name: ORDI-COLLÉGIEN
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\windows
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU T6570 @ 2.10GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2141470720 total
VM: 2147352576, free: 1958027264
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dump directory: C:\windows\Minidump
Crash dumps are enabled on your computer.
On Fri 9/2/2011 4:06:56 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\090211-30763-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEEB4)
Bugcheck code: 0xC000021A (0xFFFFFFFF9B619458, 0x0, 0xFFFFFFFFC0000001, 0x1006C8)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
file path: C:\windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Fri 9/2/2011 4:06:56 PM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: ntkrpamp.exe (nt!KeBugCheckEx+0x1E)
Bugcheck code: 0xC000021A (0xFFFFFFFF9B619458, 0x0, 0xFFFFFFFFC0000001, 0x1006C8)
Error: STATUS_SYSTEM_PROCESS_TERMINATED
Bug check description: This means that an error has occurred in a crucial user-mode subsystem.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntkrpamp.exe .
Google query: ntkrpamp.exe STATUS_SYSTEM_PROCESS_TERMINATED
On Thu 9/1/2011 4:04:26 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\090111-16458-01.dmp
This was probably caused by the following module: ntkrnlpa.exe (nt+0xDEEB4)
Bugcheck code: 0xF4 (0x3, 0xFFFFFFFF81F5ED08, 0xFFFFFFFF81F5EE74, 0xFFFFFFFF83029D60)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\windows\system32\ntkrnlpa.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
ntkrpamp.exe
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
Alors que dois-je faire?
