WARNING LIGHTINTHEBOX
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Membre
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Hello,
I ordered products worth €267 from the lightinthebox website a month and a half ago and I have never received my order.
The site states that it has been shipped but I haven't received anything at all. They are unreachable, despite numerous emails informing them of the non-receipt and especially requesting a refund BUT STILL NOTHING.
Beware, do not be lured by the price as it's a real scam!!!
The US number does not work, no one answers the emails, and €267 is gone.
Some explain that there are customs fees to be paid. Do you know how to proceed and especially how to take action against them?
Thank you for your help.
I ordered products worth €267 from the lightinthebox website a month and a half ago and I have never received my order.
The site states that it has been shipped but I haven't received anything at all. They are unreachable, despite numerous emails informing them of the non-receipt and especially requesting a refund BUT STILL NOTHING.
Beware, do not be lured by the price as it's a real scam!!!
The US number does not work, no one answers the emails, and €267 is gone.
Some explain that there are customs fees to be paid. Do you know how to proceed and especially how to take action against them?
Thank you for your help.
5 réponses
I bought this phone: ouku ® mini - 3g Android 2.2 smartphone with a 2.8-inch touchscreen (450MHz, WiFi, GPS).
In which you cannot save your contacts!!
An error message appears saying "the process android.process.acore has unexpectedly stopped. Please try again."
This site is a scam. They offer to return the phone (which I paid €77 + shipping costs €12 + customs fees €30) and refund me €30!!! In short, a BIG joke... to be avoided!
Moreover, when the comments are negative for a product, they are simply DELETED!! Where is the freedom of speech?
In which you cannot save your contacts!!
An error message appears saying "the process android.process.acore has unexpectedly stopped. Please try again."
This site is a scam. They offer to return the phone (which I paid €77 + shipping costs €12 + customs fees €30) and refund me €30!!! In short, a BIG joke... to be avoided!
Moreover, when the comments are negative for a product, they are simply DELETED!! Where is the freedom of speech?
Hello,
I absolutely do not recommend the site miniinthebox: customs fees, impossible to contact them (they do not respond to complaints!) and the worst part is that they delete negative comments on their products!!!
In short, not reliable and borderline scam...
I absolutely do not recommend the site miniinthebox: customs fees, impossible to contact them (they do not respond to complaints!) and the worst part is that they delete negative comments on their products!!!
In short, not reliable and borderline scam...
Have you communicated with the customs officers? It might be them who have the package, you never know.
July 2024
I had ordered 4 t-shirts. On the day of delivery, I was away, and the delivery driver did not leave the package as I had requested via SMS. I thought my order was lost when I received an email from lightinthebox informing me of a reshipment at no cost. And indeed, my order was delivered to me. The wait might be long, but we are satisfied in the end. Very satisfied.
Name removed Moderation CCM
Montreal, Quebec
We are sorry for the issue with your item. We suggest that you contact our customer service to report your problem. According to our return policy: The high-tech item with a quality issue is exchangeable or fully refundable within 30 days after receipt.
You can find information regarding import tax at the following link on our website:
lightinthebox.com/fr/knowledge-base/c1026/a2928.html
No surcharges or additional fees will be added to your order at checkout; you only need to pay the total amount for the products along with the shipping fees. We cannot add tax to the product price during the ordering process, as the total tax amount varies based on each country's policy. Furthermore, the request for customs tax is a particular and occasional case that we cannot anticipate.
Could you please inform us of your order number via private message? Our customer service will contact you as soon as possible. We will provide you with a satisfactory solution.
Best regards.
In short, not serious and borderline scam...