Metagate on Orange webmail

Solved
théo -  
jacques.gache Posted messages 34829 Status Security Contributor -
Hello,

Configuration: Windows XP / Firefox 3.6.13

I haven't had access to my Orange webmail for about an hour and a half, a METAGATE page with the Orange logo appears instead. On this page, they ask for my username and password, which I haven’t provided. Can you help me resolve this issue? Thank you.

Théo

2 answers

  1. jacques.gache Posted messages 34829 Status Security Contributor 1 645
     
    Hello, try a system restore to a date and time before your problem

    system restore

    click on start
    click on all programs
    click on accessories
    click on system tools
    click on system restore
    in the window that opens check restore my computer to an earlier time
    click on next
    click on a bold date or time in the calendar
    choose a date or time: before the problems
    click on it
    click on next and in the window that opens check at the top left if the date and time match what you chose
    click on next wait for the restart once restarted in the restore window telling you that your computer has been restored to date, time, and name
    click on OK
    check if it works, and remember to update your security tools
    --
    Personally, I may not know much, but if the little I know can help, then I’m happy to share it with you!!
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  2. théo
     
    Thank you Jacques for your response,
    I performed 2 system restorations (to ensure I was at a date prior to the issue). No restoration was made, so no changes have been made to my PC since 30/12.
    I updated the antivirus (Symantec).
    Also updated malwarebytes and did a quick scan: nothing.
    However, for the past 15 minutes, I no longer have this METAGATE page appearing in front of my email. Has Orange changed something? To be continued...

    In any case, thank you for your intervention.

    Théo
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    1. jacques.gache Posted messages 34829 Status Security Contributor 1 645
       
      Is it possible that Orange has looked into the issue?
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