Pc qui plante parfois et se fige..??

Bonsoir,
merci beaucoup pour ton aide,c'est bien ce que j'ai vu dans le rapport
Amicalement
Eric

oui oui tu as raison je l'ai vu tardivement en relisant le rapport,encore merci pour ton aide
Eric

lol

ben...non...enfin je pensais que norton je l'avais enlevé depuis longtemps...est ce cela le problème.? reste t il des trace de norton?

je viens de relire et je te confirme qu'il reste des traces de Norton c'est ce qui concerne tous les fichiers Symantec,donc tu fais rechercher,Symantec et tu vires ces fichiers
Eric

ok je m'en occupe direct....
Merci Eric, je me remanifeste dès que j'ai trouvé et "détruit" ces restes..

non ne t'inquiète pas tu les vire

ok j'attend des nouvelles

il y a encore des traces de Norton,il faut aller voir dans tous les programmes
Eric

coucou tu y arrive?

tu commences à m'inquièter là,que ce passe t'il?
Eric

désolé pour le retard mais pas evident pour moi...:-(

ok ouf...merci nickel...maintenant le scan euh...le avast que j'ai sur mon PC...???

si oui, le rapide ou le minutieux..??? ;-o

oui c'est ça,tu as bien la version 5 avec la petite boule orange...?

lolololol oui oui...

attend le résultat d'Avast quand meme,tu as lancé un scan rapide ou minutieux?
Eric

il te semble mieux fonctionner ou pas?

je dois encore faire qq chose ou ont attend pour voir si le problème se reproduit...???

petit conseil au passage :

desinstalle la suite "Fighters" ca vaut pas un clou

ricco, je vais le fermer et le ré ouvrir...et pour le moment aucun problème..il tourne comme une montre suisse pour le moment...
et gen hackmann...ok si tu le dis, je te fais confiance...aussi..!!!;-))

non sérieux c'est un spécialiste moi je me débrouille mais j'ai moins de connaissances que lui
mais le principal c'est que la petite boule orange tourne..
Eric

alors bon courage pour la préparation du repas et bon appétit à tout le monde
Eric

ah bon?

;-) ben oui ou tu veux que j'attende enccore un petit peu pour voir...???? s'il plante plus..???

Bonjour,
oui j'aimerai savoir comment il fonctionne,enfin si tu veux bien
Eric

A L'AIDE DOCTEUR;;;;...........euh...bonjour Eric...euh...tu as eu raison , j'ai crié trop fort voici que ce matin grrrrrrrrrrr...plus moyen d'ouvrir mozilla.. suis passer par je ne sais quel procéder...en tout cas le voilà qui me met : manque SFh tml.dll ainsi que QTcore4.dll....!!!!snif..la je crois que je vais pleurer... je viens de refaire un rapport que je t'envoye..............

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:19:05, on 18/11/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16671)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe
C:\Program Files (x86)\Fighters\VIRUSfighter\VFPROTray.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Users\isabelle\Downloads\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPNOT/3
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://fr.msn.com/iat/us_fr.aspx
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.uk.msn.com/HPNOT/3
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.uk.msn.com/HPNOT/3
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\17.6.0.32\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\17.6.0.32\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Programme d'aide de l'Assistant de connexion Windows Live ID - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.6.0.32\coIEPlg.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [VFPROguard] C:\Program Files (x86)\Fighters\VIRUSfighter\VFPROTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\isabelle\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O8 - Extra context menu item: E&xporter vers Microsoft Excel - res://C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Envoyer à OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Envoyer à OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O13 - Gopher Prefix:
O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - http://trial.trymicrosoftoffice.com/...
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AV Engine Scanning Service - Preventon Technologies Limited - C:/Program Files (x86)/Common Files/Common Toolkit Suite/AVEngine/AVScanningService.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe
O23 - Service: Service Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HP Health Check Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files (x86)\Norton Internet Security\Engine\17.6.0.32\ccSvcHst.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Suite Service - SPAMfighter ApS - C:\Program Files (x86)\Fighters\FighterSuiteService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

et voilà un rapport ad adware

Logfile created: 18/11/2010 12:18:01
Ad-Aware version: 8.3.5
Extended engine: 3
Extended engine version: 3.1.2770
User performing scan: isabelle

*********************** Definitions database information ***********************
Lavasoft definition file: 150.149
Genotype definition file version: 2010/11/05 07:09:09
Extended engine definition file: 7239.0

******************************** Scan results: *********************************
Scan profile name: Analyse intelligente (ID: smart)
Objects scanned: 19637
Objects detected: 2

Type Detected
==========================
Processes.......: 0
Registry entries: 0
Hostfile entries: 0
Files...........: 0
Folders.........: 0
LSPs............: 0
Cookies.........: 2
Browser hijacks.: 0
MRU objects.....: 0

Removed items:
Description: *atdmt* Family Name: Cookies Engine: 1 Clean status: Success Item ID: 408910 Family ID: 0
Description: *atdmt* Family Name: Cookies Engine: 1 Clean status: Success Item ID: 408910 Family ID: 0

Scan and cleaning complete: Finished correctly after 417 seconds

*********************************** Settings ***********************************

Scan profile:
ID: smart, enabled:1, value: Analyse intelligente
ID: folderstoscan, enabled:1, value:
ID: useantivirus, enabled:1, value: true
ID: sections, enabled:1
ID: scancriticalareas, enabled:1, value: true
ID: scanrunningapps, enabled:1, value: true
ID: scanregistry, enabled:1, value: true
ID: scanlsp, enabled:1, value: true
ID: scanads, enabled:1, value: false
ID: scanhostsfile, enabled:1, value: false
ID: scanmru, enabled:1, value: false
ID: scanbrowserhijacks, enabled:1, value: true
ID: scantrackingcookies, enabled:1, value: true
ID: closebrowsers, enabled:1, value: false
ID: filescanningoptions, enabled:1
ID: archives, enabled:1, value: false
ID: onlyexecutables, enabled:1, value: true
ID: skiplargerthan, enabled:1, value: 20480
ID: scanrootkits, enabled:1, value: true
ID: rootkitlevel, enabled:1, value: mild, domain: medium,mild,strict
ID: usespywareheuristics, enabled:1, value: true

Scan global:
ID: global, enabled:1
ID: addtocontextmenu, enabled:1, value: true
ID: playsoundoninfection, enabled:1, value: false
ID: soundfile, enabled:0, value: N/A

Scheduled scan settings:
<Empty>

Update settings:
ID: updates, enabled:1
ID: launchthreatworksafterscan, enabled:1, value: off, domain: normal,off,silently
ID: deffiles, enabled:1, value: downloadandinstall, domain: dontcheck,downloadandinstall
ID: licenseandinfo, enabled:1, value: downloadandinstall, domain: dontcheck,downloadandinstall
ID: schedules, enabled:1, value: true
ID: updatedaily1, enabled:1, value: Daily 1
ID: time, enabled:1, value: Fri Nov 05 08:34:00 2010
ID: frequency, enabled:1, value: daily, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: false
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: false
ID: friday, enabled:1, value: false
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: false
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false
ID: updatedaily2, enabled:1, value: Daily 2
ID: time, enabled:1, value: Fri Nov 05 14:34:00 2010
ID: frequency, enabled:1, value: daily, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: false
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: false
ID: friday, enabled:1, value: false
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: false
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false
ID: updatedaily3, enabled:1, value: Daily 3
ID: time, enabled:1, value: Fri Nov 05 20:34:00 2010
ID: frequency, enabled:1, value: daily, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: false
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: false
ID: friday, enabled:1, value: false
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: false
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false
ID: updatedaily4, enabled:1, value: Daily 4
ID: time, enabled:1, value: Fri Nov 05 02:34:00 2010
ID: frequency, enabled:1, value: daily, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: false
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: false
ID: friday, enabled:1, value: false
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: false
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false
ID: updateweekly1, enabled:1, value: Weekly
ID: time, enabled:1, value: Fri Nov 05 08:34:00 2010
ID: frequency, enabled:1, value: weekly, domain: daily,monthly,once,systemstart,weekly
ID: weekdays, enabled:1
ID: monday, enabled:1, value: true
ID: tuesday, enabled:1, value: false
ID: wednesday, enabled:1, value: false
ID: thursday, enabled:1, value: false
ID: friday, enabled:1, value: true
ID: saturday, enabled:1, value: false
ID: sunday, enabled:1, value: false
ID: monthly, enabled:1, value: 1, minvalue: 1, maxvalue: 31
ID: scanprofile, enabled:1, value:
ID: auto_deal_with_infections, enabled:1, value: false

Appearance settings:
ID: appearance, enabled:1
ID: skin, enabled:1, value: default.egl, reglocation: HKEY_LOCAL_MACHINE\SOFTWARE\Lavasoft\Ad-Aware\Resource
ID: showtrayicon, enabled:1, value: true
ID: autoentertainmentmode, enabled:1, value: true
ID: guimode, enabled:1, value: mode_simple, domain: mode_advanced,mode_simple
ID: language, enabled:1, value: fr, reglocation: HKEY_LOCAL_MACHINE\SOFTWARE\Lavasoft\Ad-Aware\Language

Realtime protection settings:
ID: realtime, enabled:1
ID: infomessages, enabled:1, value: onlyimportant, domain: display,dontnotify,onlyimportant
ID: layers, enabled:1
ID: useantivirus, enabled:1, value: true
ID: usespywareheuristics, enabled:1, value: true
ID: modules, enabled:1
ID: processprotection, enabled:1, value: true
ID: onaccessprotection, enabled:1, value: true
ID: registryprotection, enabled:1, value: true
ID: networkprotection, enabled:1, value: true

****************************** System information ******************************
Computer name: ISABELLE-PC
Processor name: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz
Processor identifier: Intel64 Family 6 Model 37 Stepping 2
Processor speed: ~2128MHZ
Raw info: processorarchitecture 9, processortype 8664, processorlevel 6, processor revision 9474, number of processors 4, processor features: [MMX,SSE,SSE2,SSE3]
Physical memory available: 2398638080 bytes
Physical memory total: 4150116352 bytes
Virtual memory available: 1814966272 bytes
Virtual memory total: 2147352576 bytes
Memory load: 42%
Microsoft (build 7600)
Windows startup mode:

Running processes:
PID: 340 name: C:\Windows\System32\smss.exe owner: Système domain: AUTORITE NT
PID: 484 name: C:\Windows\System32\csrss.exe owner: Système domain: AUTORITE NT
PID: 552 name: C:\Windows\System32\wininit.exe owner: Système domain: AUTORITE NT
PID: 580 name: C:\Windows\System32\csrss.exe owner: Système domain: AUTORITE NT
PID: 612 name: C:\Windows\System32\services.exe owner: Système domain: AUTORITE NT
PID: 636 name: C:\Windows\System32\lsass.exe owner: Système domain: AUTORITE NT
PID: 644 name: C:\Windows\System32\lsm.exe owner: Système domain: AUTORITE NT
PID: 740 name: C:\Windows\System32\svchost.exe owner: Système domain: AUTORITE NT
PID: 840 name: C:\Windows\System32\svchost.exe owner: SERVICE RÉSEAU domain: AUTORITE NT
PID: 888 name: C:\Windows\System32\atiesrxx.exe owner: Système domain: AUTORITE NT
PID: 936 name: C:\Windows\System32\winlogon.exe owner: Système domain: AUTORITE NT
PID: 984 name: C:\Windows\System32\svchost.exe owner: SERVICE LOCAL domain: AUTORITE NT
PID: 236 name: C:\Windows\System32\svchost.exe owner: Système domain: AUTORITE NT
PID: 436 name: C:\Windows\System32\svchost.exe owner: Système domain: AUTORITE NT
PID: 448 name: C:\Windows\System32\svchost.exe owner: SERVICE LOCAL domain: AUTORITE NT
PID: 1152 name: C:\Windows\System32\svchost.exe owner: SERVICE RÉSEAU domain: AUTORITE NT
PID: 1236 name: C:\Windows\System32\atieclxx.exe owner: Système domain: AUTORITE NT
PID: 1376 name: C:\Program Files\Alwil Software\Avast5\AvastSvc.exe owner: Système domain: AUTORITE NT
PID: 1860 name: C:\Windows\System32\dwm.exe owner: isabelle domain: isabelle-PC
PID: 1884 name: C:\Windows\explorer.exe owner: isabelle domain: isabelle-PC
PID: 1196 name: C:\Windows\System32\spoolsv.exe owner: Système domain: AUTORITE NT
PID: 1192 name: C:\Windows\System32\taskhost.exe owner: isabelle domain: isabelle-PC
PID: 1640 name: C:\Windows\System32\svchost.exe owner: SERVICE LOCAL domain: AUTORITE NT
PID: 1680 name: C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe owner: Système domain: AUTORITE NT
PID: 1744 name: C:\Program Files (x86)\Common Files\Common Toolkit Suite\AVEngine\AVScanningService.exe owner: Système domain: AUTORITE NT
PID: 1880 name: C:\Windows\SysWOW64\svchost.exe owner: Système domain: AUTORITE NT
PID: 1764 name: C:\Windows\System32\svchost.exe owner: SERVICE LOCAL domain: AUTORITE NT
PID: 1796 name: C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe owner: Système domain: AUTORITE NT
PID: 1120 name: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe owner: Système domain: AUTORITE NT
PID: 1724 name: C:\Program Files (x86)\Norton Internet Security\Engine\17.6.0.32\ccsvchst.exe owner: Système domain: AUTORITE NT
PID: 568 name: C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe owner: Système domain: AUTORITE NT
PID: 1448 name: C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe owner: Système domain: AUTORITE NT
PID: 1988 name: C:\Program Files (x86)\Fighters\FighterSuiteService.exe owner: Système domain: AUTORITE NT
PID: 1876 name: C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE owner: Système domain: AUTORITE NT
PID: 2212 name: C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVCM.EXE owner: Système domain: AUTORITE NT
PID: 2304 name: C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe owner: Système domain: AUTORITE NT
PID: 2816 name: C:\Windows\System32\svchost.exe owner: SERVICE RÉSEAU domain: AUTORITE NT
PID: 3332 name: C:\Program Files\Synaptics\SynTP\SynTPEnh.exe owner: isabelle domain: isabelle-PC
PID: 3344 name: C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe owner: isabelle domain: isabelle-PC
PID: 3352 name: C:\Program Files (x86)\Realtek\Audio\OSD\RtVOsd64.exe owner: isabelle domain: isabelle-PC
PID: 3400 name: C:\Program Files\Java\jre6\bin\jusched.exe owner: isabelle domain: isabelle-PC
PID: 3668 name: C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe owner: isabelle domain: isabelle-PC
PID: 3788 name: C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe owner: isabelle domain: isabelle-PC
PID: 3808 name: C:\Program Files\Alwil Software\Avast5\AvastUI.exe owner: isabelle domain: isabelle-PC
PID: 3844 name: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe owner: isabelle domain: isabelle-PC
PID: 3860 name: C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe owner: isabelle domain: isabelle-PC
PID: 3896 name: C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe owner: isabelle domain: isabelle-PC
PID: 3912 name: C:\Program Files\Synaptics\SynTP\SynTPHelper.exe owner: isabelle domain: isabelle-PC
PID: 3764 name: C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe owner: Système domain: AUTORITE NT
PID: 3772 name: C:\Windows\System32\wbem\WmiPrvSE.exe owner: Système domain: AUTORITE NT
PID: 3032 name: C:\Windows\System32\SearchIndexer.exe owner: Système domain: AUTORITE NT
PID: 4148 name: C:\Windows\System32\svchost.exe owner: SERVICE LOCAL domain: AUTORITE NT
PID: 4280 name: C:\Program Files\Windows Media Player\wmpnetwk.exe owner: SERVICE RÉSEAU domain: AUTORITE NT
PID: 4380 name: C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe owner: Système domain: AUTORITE NT
PID: 4692 name: C:\Program Files (x86)\Hewlett-Packard\Shared\HpqToaster.exe owner: isabelle domain: isabelle-PC
PID: 4732 name: C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe owner: isabelle domain: isabelle-PC
PID: 5100 name: C:\Windows\System32\dllhost.exe owner: Système domain: AUTORITE NT
PID: 4744 name: C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe owner: isabelle domain: isabelle-PC
PID: 3000 name: C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe owner: isabelle domain: isabelle-PC
PID: 2616 name: C:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Service.exe owner: Système domain: AUTORITE NT
PID: 1560 name: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe owner: Système domain: AUTORITE NT
PID: 632 name: C:\Windows\System32\svchost.exe owner: Système domain: AUTORITE NT
PID: 5884 name: C:\Windows\System32\svchost.exe owner: Système domain: AUTORITE NT
PID: 2032 name: C:\Windows\SysWOW64\dllhost.exe owner: isabelle domain: isabelle-PC
PID: 2924 name: C:\Program Files (x86)\Mozilla Firefox\firefox.exe owner: isabelle domain: isabelle-PC
PID: 5956 name: C:\Program Files (x86)\Fighters\VIRUSfighter\vfproTray.exe owner: isabelle domain: isabelle-PC
PID: 5012 name: C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe owner: isabelle domain: isabelle-PC
PID: 3172 name: C:\Program Files (x86)\Lavasoft\Ad-Aware\Ad-Aware.exe owner: isabelle domain: isabelle-PC
PID: 4904 name: C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe owner: Système domain: AUTORITE NT
PID: 6132 name: C:\Windows\System32\wbem\unsecapp.exe owner: Système domain: AUTORITE NT
PID: 4104 name: C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe owner: isabelle domain: isabelle-PC

Startup items:
Name: StartCCC
imagepath: "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Name: QlbCtrl.exe
imagepath: C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
Name: Adobe Reader Speed Launcher
imagepath: "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Name: HP Software Update
imagepath: C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
Name:
Name: avast5
imagepath: "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
Name: Adobe ARM
imagepath: "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Name: WirelessAssistant
imagepath: C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
Name: PCTuto
Name: VFPROguard
imagepath: C:\Program Files (x86)\Fighters\VIRUSfighter\VFPROTray.exe
Name: SunJavaUpdateSched
imagepath: "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Name: WebCheck
imagepath: {E6FB5E20-DE35-11CF-9C87-00AA005127ED}
Name:
imagepath: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\desktop.ini

Bootexecute items:
Name:
imagepath: autocheck autochk *
Name:
imagepath: lsdelete

Running services:
Name: AeLookupSvc
displayname: Expérience d'application
Name: AERTFilters
displayname: Andrea RT Filters Service
Name: AMD External Events Utility
displayname: AMD External Events Utility
Name: Appinfo
displayname: Informations d'application
Name: AudioEndpointBuilder
displayname: Générateur de points de terminaison du service Audio Windows
Name: AudioSrv
displayname: Audio Windows
Name: AV Engine Scanning Service
displayname: AV Engine Scanning Service
Name: avast! Antivirus
displayname: avast! Antivirus
Name: avast! Mail Scanner
displayname: avast! Mail Scanner
Name: avast! Web Scanner
displayname: avast! Web Scanner
Name: BFE
displayname: Moteur de filtrage de base
Name: BITS
displayname: Service de transfert intelligent en arrière-plan
Name: Browser
displayname: Explorateur d'ordinateurs
Name: Com4QLBEx
displayname: Com4QLBEx
Name: CryptSvc
displayname: Services de chiffrement
Name: DcomLaunch
displayname: Lanceur de processus serveur DCOM
Name: Dhcp
displayname: Client DHCP
Name: Dnscache
displayname: Client DNS
Name: DPS
displayname: Service de stratégie de diagnostic
Name: EapHost
displayname: Protocole EAP (Extensible Authentication Protocol)
Name: eventlog
displayname: Journal d'événements Windows
Name: EventSystem
displayname: Système d'événement COM+
Name: ezSharedSvc
displayname: Easybits Shared Services for Windows
Name: fdPHost
displayname: Hôte du fournisseur de découverte de fonctions
Name: FDResPub
displayname: Publication des ressources de découverte de fonctions
Name: gpsvc
displayname: Client de stratégie de groupe
Name: HomeGroupListener
displayname: Écouteur HomeGroup
Name: HomeGroupProvider
displayname: Fournisseur HomeGroup
Name: HP Health Check Service
displayname: HP Health Check Service
Name: hpqwmiex
displayname: hpqwmiex
Name: IKEEXT
displayname: Modules de génération de clés IKE et AuthIP
Name: iphlpsvc
displayname: Assistance IP
Name: KeyIso
displayname: Isolation de clé CNG
Name: LanmanServer
displayname: Serveur
Name: LanmanWorkstation
displayname: Station de travail
Name: Lavasoft Ad-Aware Service
displayname: Lavasoft Ad-Aware Service
Name: LightScribeService
displayname: LightScribeService Direct Disc Labeling Service
Name: lmhosts
displayname: Assistance NetBIOS sur TCP/IP
Name: LMS
displayname: Intel(R) Management and Security Application Local Management Service
Name: MMCSS
displayname: Planificateur de classes multimédias
Name: MpsSvc
displayname: Pare-feu Windows
Name: Netman
displayname: Connexions réseau
Name: netprofm
displayname: Service Liste des réseaux
Name: NIS
displayname: Norton Internet Security
Name: NlaSvc
displayname: Connaissance des emplacements réseau
Name: nsi
displayname: Service Interface du magasin réseau
Name: p2pimsvc
displayname: Gestionnaire d'identité réseau homologue
Name: p2psvc
displayname: Groupement de mise en réseau de pairs
Name: PcaSvc
displayname: Service de l'Assistant Compatibilité des programmes
Name: PlugPlay
displayname: Plug-and-Play
Name: PNRPsvc
displayname: Protocole PNRP
Name: PolicyAgent
displayname: Agent de stratégie IPsec
Name: Power
displayname: Alimentation
Name: ProfSvc
displayname: Service de profil utilisateur
Name: RichVideo
displayname: Cyberlink RichVideo Service(CRVS)
Name: RpcEptMapper
displayname: Mappeur de point de terminaison RPC
Name: RpcSs
displayname: Appel de procédure distante (RPC)
Name: SamSs
displayname: Gestionnaire de comptes de sécurité
Name: SBSDWSCService
displayname: SBSD Security Center Service
Name: Schedule
displayname: Planificateur de tâches
Name: SDRSVC
displayname: Sauvegarde Windows
Name: SeaPort
displayname: SeaPort
Name: seclogon
displayname: Ouverture de session secondaire
Name: SENS
displayname: Service de notification d'événements système
Name: ShellHWDetection
displayname: Détection matériel noyau
Name: Spooler
displayname: Spouleur d'impression
Name: SSDPSRV
displayname: Découverte SSDP
Name: Suite Service
displayname: Suite Service
Name: SysMain
displayname: Superfetch
Name: Themes
displayname: Thèmes
Name: TrkWks
displayname: Client de suivi de lien distribué
Name: UNS
displayname: Intel(R) Management & Security Application User Notification Service
Name: upnphost
displayname: Hôte de périphérique UPnP
Name: UxSms
displayname: Gestionnaire de sessions du Gestionnaire de fenêtrage
Name: WdiServiceHost
displayname: Service hôte WDIServiceHost
Name: WdiSystemHost
displayname: Hôte système de diagnostics
Name: WinDefend
displayname: Windows Defender
Name: Winmgmt
displayname: Infrastructure de gestion Windows
Name: Wlansvc
displayname: Service de configuration automatique WLAN
Name: wlidsvc
displayname: Windows Live ID Sign-in Assistant
Name: WMPNetworkSvc
displayname: Service Partage réseau du Lecteur Windows Media
Name: wscsvc
displayname: Centre de sécurité
Name: WSearch
displayname: Windows Search
Name: wuauserv
displayname: Windows Update
Name: wudfsvc
displayname: Windows Driver Foundation - Infrastructure de pilote mode-utilisateur

tu es là?

coucou Ricco, désolé, mais nous étions absents pour le week end, bon voilà le compte rendu de la situation...lol
Après avoir supprimer les restes de Norton, il ne faisait qq misère encore...et j'ai fais un nettoyage CCleaner ainsi qu'une reparation registre et depuis, plus de problème apparent...

excuse moi Ricco, mais nous venons de rentrer d'un week end en famille..

Voilà la situatin actuelle : après suppression des reste de Norton encore qq ratés mais après un nettoyage ccleaner et une réparation de registre, la chose semble se stabiliser...j'ai mm l'impression que les pages s'ouvrent un peu plus vite...!! Merci pour ton aide