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I don't see upperfilter and lowerfilter.

K-mal -  
hubertaaz Posted messages 9007 Status Security Contributor -
Hello,

I have the same problem (my DVD drive is malfunctioning) as the one in this post:
Configuration: Windows 7 / Internet Explorer 7.0

I followed everything mentioned above, but at the last step I don't see Upperfilter and lowerfilter and it's frustrating....
PLEASE HELP ME!!!!!

3 answers

  1.
    hubertaaz Posted messages 9007 Status Security Contributor 1 631
     
    Hello,

    If your problem is the same, that is, error code 39 in the "Device Manager", deleting the upperfilters and lowerfilters is the solution; otherwise, you need to investigate further.

    A much simpler method to remove these "unwanted items":

    Save the following file to your desktop: http://docxp.mvps.org/b1n/DisparitionCD.inf

    Then right-click on it and select "install" and restart your PC

    --
    He who asks a question is foolish for five minutes; he who does not ask remains foolish for life.
    (Chinese proverb)
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  2. K-mal
     
    I'm sorry, but in the device manager, no problems are reported, but my drive recognizes all discs as blank, which bothers me a lot. So I want to try to resolve this using this method; is it possible?
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    1. hubertaaz Posted messages 9007 Status Security Contributor 1 631
       
      I don’t think so, but it doesn’t hurt to try; it won’t do any harm.

      Good documentation on the issue here: https://www.commentcamarche.net/faq/2492-cd-rom-lecteur-ou-graveur-cd-dvd-non-reconnu

      It’s also necessary to check if the drive appears in My Computer; if not, see if it appears in Device Manager and finally in the BIOS. Based on what you describe, I think it should appear everywhere.

      Could the problem be related to the driver? Or the fact that the driver is not compatible with Windows Seven?
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  3. hubertaaz Posted messages 9007 Status Security Contributor 1 631
     
    Hello,

    I saw in the other topic (duplicate) that you checked the driver update. Don't rely on Windows to do it.

    The best thing is to run a detection here: https://www.touslesdrivers.com/index.php?v_page=29
    --
    He who asks a question is a fool for five minutes, but he who never asks is a fool for life.
    (Chinese proverb)
    0