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What to do if your Livebox is wet

franck14730 Posted messages 64 Status Member -  
midday Posted messages 732 Status Member -
Hello,
hello everyone, so my problem is with my Livebox. I have a 3-year-old daughter who had fun pouring water on the Livebox, and of course it no longer works. The lights turn on but that's it. My question is, what should I do? Will it be exchanged for free since it is rented? Thank you

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6 answers

  1.
    midday Posted messages 732 Status Member 19
     
    Hello,

    do you have a professional or personal Livebox?
    1
  2. Kleinshka Posted messages 32 Status Member 4
     
    If you rent it normally, you can exchange it for free.
    0
  3. franck14730 Posted messages 64 Status Member 1
     
    It's a specific livebox.
    0
  4. midday Posted messages 732 Status Member 19
     
    Normally you shouldn't have any trouble getting it exchanged, but did you take out a warranty in addition to your subscription?
    0
  6. franck14730 Posted messages 64 Status Member 1
     
    No, I don't think so. I pay €39.90 per month + €3 for the livebox rental.
    0
  7. midday Posted messages 732 Status Member 19
     
    I don't want to mislead you, but normally you can exchange it
    for free. But just to be safe, call the customer service for individuals tomorrow
    from a mobile phone, they will give you more information. And normally they
    are more knowledgeable than we are :D ^^

    Have a good evening
    0