The attachments are unreadable

jbmenguy Posted messages 34 Status Member -  
Bernard Rey Posted messages 578 Status Contributor -
Good evening,
When I send attachments, photos, to certain people, they cannot read them, while others receive them perfectly.
I have a Mac OSX 10.5.8 Can you help me? Thank you and see you later

Configuration: Mac OS X / Safari 531.22.7

4 answers

  1. delta
     
    Good evening,
    What is the extension of your sent images?
    Maybe some people are using Outlook Express and it is blocking them; the simplest thing would be for them to go through the browser and connect to their email account.
    See you later.
    0
    1. sanspeudo
       
      Hello
      the extension is jpg... and I send my photos by "MAIL" and my friend uses Outlook?
      I don't understand what you're saying "the easiest way is to go through the browser and connect to his email account.
      Thank you
      0
  2. Bernard Rey Posted messages 578 Status Contributor 219
     
    sanspeudo:

    I use Mail and my friend uses Outlook,.../... I would really like to be able to send photos from Mail to all my contacts without having to switch software.


    As already mentioned earlier, the encoding issues with attachments in Mail are recurrent (and have been addressed many times). Not only do you need to check the box "Always send Windows-compatible attachments," but you also need to place the attachments at the end of the message, with no text following (and keep your fingers crossed). It may also be useful to request that the attachments be displayed as icons (right-click on the image once inserted), and probably set the message to "Plain Text" format. Mail is a hellish thing, you have to deal with it (or without it).

    Note unrelated: sanspeudo, as an identifier, is it always jbmenguy continuing the same thread or is it someone else experiencing a very similar problem?

    --
    Hello to you!
    Bernard
    0
  3. Bernard Rey Posted messages 578 Status Contributor 219
     
    jbmenguy :
    When I send attachments, photos, to certain people, they can't read them, while others receive them perfectly.


    You don't give much detail. But we can assume you're using Mail as your email software (issues with attachments in Mail are common).

    Make sure you have checked the box "Always send Windows-compatible attachments" and place your images at the end of the message, with no text following. That seems to be the most promising lead.

    If not, change friends or use another software. Thunderbird, in particular, has a very good complex HTML editor and no encoding issues.

    --
    Hello to you!
    Bernard
    -1
  4. Anonymous user
     
    Good evening,

    I have often encountered this kind of case. The problem has always stemmed, not from Mail, but from the method used to receive these attachments. More particularly the photos.

    This almost always happens when the recipient accesses their email via a webmail page, rather than using a dedicated email client.

    For confirmation, I have conducted several tests by sending photos to myself. I always receive them perfectly in Mail, Thunderbird, or Entourage. However, using a site, a webmail page, like laposte for example, which I find to be the most dreadful of all, the photos turn into an unreadable string of signs and letters.

    Bernard's suggestion, "Make sure you have checked the box "Always send Windows-compatible attachments" and place your images at the end of the message, with no text following. That seems to be the most plausible lead.", is of course correct, particularly "Always send Windows-compatible attachments", but this is not enough when using a web page to receive photos. Especially with large photos.

    So, I suggest asking the recipients what receiving method they are using. If these individuals are using a site, then propose that they switch to an email client. (Mail, Thunderbird, Entourage... it doesn't matter..)

    Have a good evening
    --
    Sanspseudo - Francis - iMac Intel Mac running OS 10.6 + iMac-G5 running Mac OS 10.5
    Always indicate your exact configuration: Mac model and Mac OS version!
    -1
    1. sanspeudo
       
      Hello
      Thank you, I had indeed checked "always send attachments compatible with Windows"
      I use Mail and my friend uses Outlook, she is new to computers and I can’t ask her to change software... so I was the one who sent her my photos via Orange messaging, I hope you understand what I mean, I would like to be able to send photos from Mail to all my contacts without having to change software.
      Thanks again.
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