freebox transformer failure Solved

Question

Hello everyone, the transformer for my Freebox has broken down. I called Free to get another one and after 15 minutes of waiting, they hung up on me...
I decided to buy another transformer, identical to the one from the Freebox, but it doesn't change anything. The Freebox turns on but shows neither the time nor the internet...

How could I go about this, please??
Thank you very much for your replies.

trop bien · Accepted Answer

Hello from the Freebox power supply!!! I’ve experienced the same issues; no delays on their side. I saw on a forum that someone has been waiting for over three months, so I’m not patient. I searched and found a replacement at Leroy Merlin, a Uniross brand power supply, ref: uni 1200, 12 volts 1200 mA for 26 euros. Just make sure to respect the polarity; it’s bigger but heats less, and I guarantee it works perfectly. If you want more information, feel free to contact me.

Stony1 · Answer

Hello Dana

I just found a supplier that provides transformers compatible with Freebox. It absolutely needs to be 12 V - 1.2 A, otherwise it won't work. You will find the address on the computer forum. Best regards
Stony1

luc · Answer

Hello,
have you looked carefully? Because it's in the section of your management interface: in your interface, it's in the section "optional features" line "buy accessories ....for your free (to the right of the interface)
hi Dana

patrice · Answer

Hello,

Yesterday, the transceiver of my Freebox was out of order. I plugged in another one (same specifications), and it burned out...
Nothing on the Free website!
And the premium-rate number that's supposedly available 24/7 tells me that no one can assist me.

In the meantime, no internet, I can't configure a modem router (Netgear) while waiting for a solution....
If anyone has an idea, I'm on non-degrouped ADSL max (6 Mbps).

Best regards,
Patrice.

JB · Answer

The problem with the free transformer is that the characteristics are surprising: 4 Amps output while the usual format is measured in milliAmps. Laptops are based on these characteristics, but I can't find anything online.
Help, someone!!!!!!!

Stephy28 · Answer

Hello,

You can order a new Freebox power supply from your management interface on the Free website (accessories section), this will save you from spending money on hotline fees!!

As for the delivery times, it varies; I received mine in less than a week while others have been waiting for several weeks...

Otherwise, you can find them in supermarkets for about 10 euros, you just need to make sure to respect the specifications (12V-1.2A)

Stephy

se(rgio · Answer

I am out of a transformer from Free.
After 4 weeks of waiting, I still haven't received a new one.
The operator keeps saying there are shipping issues.
He advises me to order it by paying.
Is this normal?
Can I cancel my subscription with them without financial loss for non-compliance with the terms?

Laurent T. · Answer

Same problem... same solution given by Free (after more than €10 of phone communication)

It’s high time the DGCCRF looks into this kind of abusive behavior so that ISPs finally respect their users.

Laurent T.
Paris 13th
FREE HS

Necris · Answer

Hello everyone, I had the same issue recently, while waiting to find a decent power supply, I diverted the 12V from my PC's power supply which I connected to a compatible connector for the Freebox (the standard multi-pin connectors in a cross shape). With that at least, there's no power issue :D (the 400W power supply provides 14A on the 12V ^^) However, be careful if you want to do the same, there's still potentially 14 Amperes at the end of the cord, so watch out for short circuits!
But anyway, besides my makeshift solution, I was wondering if any of you had the addresses of sites where I could get adjustable power supplies (like a standard one, powerful enough, at least 3A on the 12V, and switchable between 9V-12V-16V, I've seen that somewhere but can't remember where!) because I don't want to buy the Free power supply again knowing it's known for its weakness!
Thanks in advance!

Eric · Answer

I just bought a universal transformer 12V 800mA in a supermarket. I hope it will do the trick...

Odile · Answer

Hello, I'm having the same problem for 4 days. In order not to wait for Free's goodwill, I'm looking, in vain, for the accessories section from the management interface. Has anyone searched for and found this section recently? Thank you.

crétin.fr · Answer

I have been stuck for 3 weeks; I called Free on August 10th to request a follow-up.
After a lot of chatter, costly follow-ups, they still haven't sent anything.
They are unable to provide a shipping date by email or phone, and when you ask them to send it by email, they don't do it.

I'm not proud to be part of CRETIN.FR.

Thanks, Free!

trop bien · Answer

Good evening; you say that your Freebox lights up but what does it display!!! Did you respect the voltage "12" volts and the current 1200mA? Give me more details and I will reply to you soon.

benoit · Answer

Hello everyone,I had the same problem as you, 1 month of waiting to receive the transformer... it arrived this morning at 7:45 AM at my place, I plug it in and well no, it doesn’t work, it’s just spinning and it doesn’t work... I love it...

Leakcim03 · Answer

It is not recommended to plug the Freebox into a power strip, and that's what I did when I received it; it worked in the evening and the next day, nothing at all. I would like to know why...
For my part, my Freebox freezes on 88:88. When, by chance, it starts the light sequence, it ultimately freezes (the light sequence stops turning). After researching, I can say that it is a defect that can come from either the external power supply unit or the Freebox itself.
I tested it with a 12V 700 mA adapter, with no success, exactly the same symptoms. Despite the fact that the power supply was undersized in terms of amperage, I would lean more towards saying that the problem comes from the Freebox itself.

I feel I am going to regret not paying an extra €15 for Orange, which has a much faster and more competent customer service due to having agencies all over France.

trop bien · Answer

Good evening, you said you received a transformer, did it seem new!!! Be careful, have you also tried plugging it into another outlet without using the power strip? Also try unplugging and plugging it back in 4 times in a row; every time you see 8888, unplug and plug it back in. You have to try everything, but your power supply at 700mA is too weak; you need 1200mA. I had the same problem; it was stuck at 8888 before I found one at Leroy Merlin. Good luck!!! I had put the references in another post higher up in the forum.

Rex Imperator · Answer

I have the same issue as you, I plugged in my TV box (which is only 9V) and the Freebox is working (but no TV). Given the number of transformers that fail for no reason after a while (it was cool today), this looks like a design flaw in this one.

If you buy a new transformer yourself, be sure to follow the specifications: positive polarity in the pin hole, negative polarity outside, 12 volts, and especially 1.2 amps minimum (1200 milliamps); if you use less (I tried with a 200 mA), the Freebox goes haywire.

nar · Answer

I can't believe it, I'm in the same situation with my power supply not working anymore. It's rented equipment, if it breaks down, Free has to replace it for us!!! We shouldn't have to buy one!

guigui77186 · Answer

Hello, did you find the transformer at Leroy Merlin? What are the polarities? Thanks.

Kashmir00 · Answer

I had the same problem two months ago. After the intervention of a technician, he found that the problem came from the power supply. Bill: €49 for the trip + €20 for the power supply. Needing internet access, I paid.
Today, the same issue. Since the power supply was purchased at my expense, it should be under warranty. I haven't contacted Free yet, but I did some tests and took a PC power supply (12V / 8A) to resolve my problem, and everything works perfectly!!

Furthermore, I pushed the investigation further and here’s what I discovered...
The Freebox power supplies are clearly underpowered...
Officially, they deliver 12V / 1.2A
On my two power supplies, at idle, I measure:
- 12.32V / 3.23A
- 12.29V / 2.73A
I noted that with the more powerful power supply, I can access the internet for a few minutes, and after that, it no longer resynchronizes. So either the Freebox consumes more as it heats up, or the power supplies deliver less power as they heat up.

In any case, it seems that the Freebox (v4 for me with WiFi) requires more than 40W to function properly (45W in my opinion; I haven't measured the amperage used, meaning when the Freebox runs from my PC power supply)

Characterization of the problem:
Depending on the power delivered by the power supply, the Freebox can start, synchronize, and provide access to all services or not (the phone seems to be the last service to be activated if the power supply does not deliver enough power).

Note: It is unacceptable for Free to continue to provide power supplies that are this underpowered. There are significant fire risks associated with using these power supplies that are required to deliver more than twice their nominal power. On this point, I believe Free is fully aware and that it is totally illegal. Therefore, I am not only considering a replacement for my power supply...

Rex Imperator · Answer

Hello,  The specifications of the power supply that comes with the Freebox are correct (1.2 A at 12 V, which gives a maximum of 14.4 W), with the Freebox consuming less than 9 (8.2 W in "standby" or 8.4 while operating, source: test by 60 million consumers (http://www.60millions-mag.com/page/bases.15_zoom.4_articles.32_adsl___les_box_au_banc_d_essai.1_la_consommation_electrique_des_box./  In my opinion, the issue lies more with the design of the transformers themselves. In a year and a half with the Freebox V4 in a south-facing apartment, I never encountered this problem. However, the one from my Freebox V5 didn't last even a year, even though it was on the ground floor of a north-facing house...  I contacted Free customer service who replied that the transformer was an accessory that I had to replace at my own expense... I read the general sales conditions and this is not stated. Moreover, on one hand, "Freebox" is written on the transformer and on the other hand, without this component, the Freebox cannot function... So it is not an accessory (the Freebox has no batteries).  In my opinion, Free is therefore obliged to replace this transformer free of charge, but given the price of such equipment (about ten euros), I hesitate to spend a lot of energy to get a favorable outcome with Free.  However, I will never buy a similar transformer from them considering the poor quality of this equipment.

CoquinDu013 · Answer

Hi,   I found mine here: https://www.ebay.fr/str/miragedesondes   I paid 15 euros for it, and everything has been great since.   There are several options, you can contact them; they respond to emails and phone calls :)))  ++

FreeSorry! · Answer

Hello, as far as I'm concerned, I have a problem with my HD case power supply. Fortunately! I can possibly do without TV channels, but not without my computer or my phone. Reading the previous messages, I was happy with my situation, and I feel sorry for those who don't have access to the Internet or a phone! My question is the following: I have a Uniross adapter at home. I don't even need to go buy one! Would it be compatible with the HD case? I'm really scared of frying it. Thank you!

FreeSorry! · Answer

Hello,You mention a Uniross adapter. Mine is UNI700RSF. Would it be possible to replace the power supply unit of the HD box (for the TV - I specify this because this forum mainly discusses the ADSL box) with this adapter without damaging the HD box? Thank you for your insights.

FreeSorry! · Answer

Hello Dana, maybe you should plug your Freebox into another wall socket? Good luck!

fanfan · Answer

Sometimes, several outlets are powered by the same fuse. You must make sure that the outlet you are using is served by a fuse that doesn't have to support too many high-draw devices, such as ADSL and HD boxes, for example. Logically, these two should be located in different outlets, ensuring that they are served by different fuses.

elbon · Answer

Hello, being in the same situation (transformer failure), here are the symptoms I have noticed (if it can help others): At first 1) Permanent resynchronization: fast chaser (1/2) turn then quickly 15-20 turns then the same 2) Occasionally, synchronization, sometimes with an incorrect hour In this case, access to the Internet, but not to the phone (no dial tone) and not to the TV (not even a signal unlike the normal ftnt) You can hear a slight buzzing at the transformer and/or the Box  Note: in case of incorrect synchronization, I have noticed that we can NO LONGER see the following displays during startup: the large square the horizontal bar that scrolls  After a few days, it got worse: repeated blockage on the display of 8888 very noticeable buzzing  Correct operation with a lab power supply: observed powers: Internet access: 0.65 to 0.7A at 12V with the phone: we have 0.1A more with the TV: nothing more  during startup 0.65A, with a peak of 2-3s at 0.8A I think it's at that moment that it dec...s!  As for me, I've completed phase 1: establishing the diagnosis thanks to (sic!) "Habid/Nadir/Mohammed your Free advisor" Pouf! Pouf! To make them admit the failure, one solution only: recover the text from the FAQ (copy/paste), and put in line for each line: test performed Now, I'm waiting for the sending of a new transformer... someday?  Good luck to everyone!

donald duc · Answer

I had a problem with the Freebox power supply. I found a power supply for 15 euros at Conrad Voltcraft 12v/2000ma or 2a  no more problem, the one from Free is too tight.

fanduweb · Answer

why don't you use the power supply with 1.5 A? At least you’ll have fewer disconnection problems or your power supply won't give out in 3 months.Just so you know, the consumption of the Freebox increases with the number of connected devices.Freebox + WiFi 800 mA 11.84 VoltFreebox + phone off the hook 870 mA 11.84 VoltFreebox + WiFi + phone off the hook 960 mA 11.75 Voltetc...As a precaution, a 1.5A power supply is definitely safer, especially for me who doesn’t want to wait 3 weeks without internet and change the power supply every 3 months!!You can find one, for example, on this site:http://www.webducommerce.com/alimentation-freebox/alimentation-freebox-v2-v3-v4-avec-12v-et-1-5a-ou-1500-ma-p-1754.htmlI hope this answers your questions.

papyclaude100 · Answer

OK Dana, I had the same problem and I'm waiting for the new V4 power supply. In the meantime, I bought a 12-volt 2-amp power supply at Conrad   specialized electronics store Voltcraft 12 volts d= 2000 mA or 2 amps, you'll be sure to get what you need. The polarities are + in the center and - on the outside of the plug that you connect to the Freebox, make sure to respect this, but if you ask about it at an electronics store, you'll be sure.

jack · Answer

I'm in the same situation as you, my power supply is broken, Free's technician came to the house and found that the power supply is dead (since the router was working, I wasn't thinking about the power supply). SO 45€ for the service call + 10€ for the power supply at Free, shipping included. On top of that, I wrote a complaint letter by registered mail with acknowledgment of receipt, stating that the power supply is part of the Freebox and should be covered under warranty (which is normal), they wrote back to me that they would only refund 23€ for the 22 days I was without internet. LONG LIVE THE IDIOTS.FR

papyclaude100 · Answer

Hello everyone, I don't know if my message comes too late  I also had a problem with my Freebox, the power supply is faulty; you can find a power supply at Conrad for 15 euros, 12V 2 amps, which is better than the 1.2 amps from Free, and you should contact Free to demand a replacement power supply that must be provided to you  I had the same problem and they ended up sending me a free replacement power supply, you must not give up even if it means faxing them the receipt of your purchase, they are obliged to replace this power supply even if you keep it in reserve to return it when you terminate the contract.

papyclaude100 · Answer

call Free and report the problem  then you can buy a 12V 1.7amp power supply minimum, for example from Conrad or elsewhere, for around 15 euros max, that's what I did contact Free again to report this and provide them with your purchase proof along with the price, brand, and store  that's what I did, don't let them go, they should send you a power supply unit, it takes some time, you need patience, but you can get by while waiting for the replacement unit  I don't know if my response interests you, but it's the experience I had  best regards

Bernard06 · Answer

Hello, I just bought a power supply here: http://www.webducommerce.com/alimentation-freebox/alimentation-freebox-v2-v3-v4-avec-12v-et-1-5a-ou-1500-ma-p-1754.html. It seems that I need to respect the polarities; what do I need to do, or where do I put the +? If anyone has the same one, could you please help me? Thank you very much.

beber · Answer

Hello, you need a 12-volt 1.2-amp transformer; otherwise, it won't work, especially the Free phone.

Freeuse · Answer

Hello I've encountered the same problem: the Freebox not displaying the time, a slow Chevillard, then fast, then 88:88. After a few days like that, the Freebox completely got stuck on 88:88. I called the hotline, which advised me to change the power supply. Reading your posts (thank you all), I decided to buy a transformer elsewhere than on the Free website due to the delays and the poor quality of theirs. For 18 euros (still), I found one at Fnac (12 volts, 1.2 amps minimum (1200 milliamps). Upon replacing it, oh miracle! the Free was working again! Thank you all for your valuable advice  Good luck and see you later!

bm · Answer

Hello,  the circuit breakers recently tripped at my place, and since then the internet connection from the Freebox works via the Ethernet cable, but no longer via Wi-Fi. The PCMCIA Wi-Fi card emits a continuous light signal, but the two computers that previously detected the waves no longer detect anything.  Free is telling me that the cause of the problem is probably the power supply unit. Does that seem credible to you, even though the Freebox (via the Ethernet cable) is still functioning??  THANK YOU for your help!

Utilisateur anonyme · Answer

little info: when calling free when the transformer is down, we receive one of 1.5 A

BOB · Answer

Hello! My power supply is burnt out and I want to buy another one and replace it myself. How much will it cost? How do I do it? BOB

jmarcusse · Answer

Hello,  You just need to fix your FreeBox power supply (2 capacitors to be changed). Contact me for details about the intervention. See you, Jmarcusse

lolo83210 · Answer

Hello everyone, First of all, please forgive me if I break any rules of this type of forum... This is a first for me! I have the same issue as most of you, namely: very low download speed but especially my phone line that crackles and becomes choppy after a few minutes, then completely inaudible. I'll skip the details on all the silly advice I received in response on Free's website... like "make sure your phone is plugged in properly..." So I solved the problem with a power supply that was lying around in a drawer. Be careful with several things: the voltage, of course, but especially the polarity of the plug (negative sign on the outside) or you'll risk damaging the Freebox. And of course, the amperage which must be greater than or equal to the original power supply, which means at least 1.2 A! It doesn't matter if it's rated for 10 or 14 A, it's the current it can deliver. This power supply can be found in any large store, but as far as I'm concerned, I had to file down a bit of the inside of the plug to fit it to the box.

toucheatout · Answer

Hello, as for me, I'm already on my second allime and FREE changed them for me without any problems, you just have to be patient.

sali · Answer

Good evening, yay my phone is working again! I found a little shop for second-hand computer equipment that provided me with a 12V 1.7 amp power supply, I plugged it in and it works! For 7 euros! Thank you all for your kindness and good luck to those who struggled as much as I did!!!

margot · Answer

Chaque fois que je veux regarder la télévision, mon modulateur indique Freebox et je n'ai accès à aucune chaîne Freebox. Que faire sans rien acheter ?

geek · Answer

My story with the free crap began the day I signed up for the subscription. - 2 months to solve a connection issue with the line - a freeplug that fried on the first plug-in - I’ve been waiting for a month for a replacement and still nothing - every month I’m charged the 29 euros subscription while I’m not benefiting from it - when I call the call center, it feels like you’re talking to robots who just repeat the same nonsense. - I had to buy two powerline adapters to replace those damn freeplugs, but the problem is that the power supply for the Freebox is very specific 12v / 3.15A, which doesn’t exist on the market. - I ordered a pair of freeplugs on their website 4 days ago, I received an email saying that in a few days I would receive the freeplugs via courier, but without specifying the date and time.  They really are messing with people's heads.  I'm furious, but I don't know what to do, it's a ghost operator. I want to switch providers, but I'm afraid I'll have to wait another 2 or 3 months.

Freebox transformer failure

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