MagicInfo Pro Programming

Solved
Chris -  
 DJNY -
Hello,
When I schedule a file to be sent to the plasma screen, I make sure to use the "Daily" setting, I save my schedule and then publish it to the plasma, but the next morning the plasma screen is on but my program is not displayed.
Thank you in advance for your help
Configuration: Windows XP PRO

32 réponses

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Admin ComVidéo Posted messages 26 Status Membre 10
 
Hello,

To all those who wish to download Samsung's Magicinfo Pro software, I'm providing a link to get Magicinfo Pro for free and in its latest version:

https://www.comaudiovideo.com/fr/affichage-dynamique/103-logiciel-magicinfo-pro.html

You will also find training for the software and solutions for managing display parks on this site.

If you need additional information, I leave you a phone number: 02 32 23 26 03

Nicolas,
10
DJNY
 
Hello,

We would like to insert a URL on our screens, but the content of the URL is not displaying; the screen is blank. Have you ever encountered this issue, and if so, do you have a solution, please?
0
ludo
 
Hello

Having a digital display company in the north of Lyon, our company installs and trains on the Samsung Magic Info solution.

If you are experiencing any difficulties with this product, please contact me via my email, as I have encountered all possible issues with Samsung, and luckily I had a trustworthy person on the phone who resolved all my problems. Don’t hesitate to reach out to me.
7
CastorAllumé Posted messages 1 Status Membre
 
Hello Ludo

I am interested in your proposal as a user (in my profession) of Magic Info Pro (French version).

I have two requests:

- Do you know where I can find the latest English version of the software?

- Have you created a user guide? Are you making it available?

I have done a bit of tinkering with this software but I am not an expert yet... :) Is there, to your knowledge, a forum dedicated to users of this program?

Thank you in advance.
Best regards
CA
0
MARCHANDEL
 
Remote access (seeing what’s displayed on the screens from my workstation) works intermittently. Do you know why?

Installed on 2 networked workstations, it is only possible to send a message from one workstation, the other being turned off.... ????
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LAURENT
 
Hello,

I am a professional in the multimedia field and I am looking for a solution regarding Samsung displays with built-in Magic Info.
I need to install a software viewer different from Magic Info.
Despite several attempts and after disabling EFW, Magic Info still takes control.

I want to completely disable the Samsung product. Have you ever successfully installed a different dynamic digital signage software than Magic Info, and how did you manage to make the new software the priority?

Thank you for your support.
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Envol
 
Hello Ludo,

Quick question, the password we set on the screens to enter the configuration of Magic Info Pro doesn't work, do you know a way to remove the password so we can access the configuration again>?

Thanks,

Envol.
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olivier.chambard > LAURENT
 
Hello, I am looking for software for digital signage in a high school.
Do you know any other software?

Olivier Chambard
Lycée Georges Charpak
04.74.55.39.81
06.01.80.49.39

Thank you in advance.
0
manu
 
Magic Info has anomalies in its French version. You need to install the English version (language choices - the setup is the same)
I myself have a lot of issues with publication stops on screens in an infinite loop... it's still a mystery to me........
4
delmz
 
Hello,

I am about to sign up for this Magicinfo solution, is it professional enough to manage 7 different establishments to broadcast advertisements... I live in Belgium?

Thank you in advance.
0
gvana
 
so it's very simple,

you need to go to the scheduler (clock icon).
Right-click on the screen name "left pane below network"
select remote access from the dropdown menu.
answer "yes" to the question that explains that it degrades performance

and in principle, you should have access.
4
bonjr
 
magicinfo is better than magicinfo pro
3
Loc
 
You need to check the Server/Client versions; they must have a certain level of consistency.
Below is a link with the latest Server version

http://dl.free.fr/getfile.pl?file=/R2Hkx7ub

Install in order on the control station: Server_Install, Server_Patch, and UpgradePack.

The UpgradePack will allow you to update the Clients online from the Server.

- Remote Management > System > Select the monitor to upgrade > Right click > Update: let the Server do its work and wait for the screen to restart.

During the update, you will notice that there is an uninstallation at first. Therefore, you need to export all layout screens before the upgrade to be able to import them after the update. Thanks to this operation, you will not have to redo your layouts.

- Library > Tools > Screen > Export: Select the screens to save.

- Retrieve the .scn files from “C:\Program Files\SEC\MagicInfo Pro\Export” and make a backup.

- Update Magic Info Pro Server

- Library > Tools > Screen > Import: Import the screens from the backup.

Hi
1
modus 123
 
Hello

I wanted to ask you a question: would it be possible to install
the MagicInfo-pro software on the Samsung monitor since it has been uninstalled from the Samsung monitor due to an error on my part? Since then, I have been trying to get it to work with MagicInfo-i Author, but I can't display what I want on the screen.

Thank you in advance for your response.

Best regards.
1
ontech
 
Hello,
if you want to use the author version, you also need to deploy Magic I Server (HTTP server)
the process works as follows:
creation on Magic Info I Author -> publication on Magic Info I Server -> and from the server publication on the screens
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modus 123
 
Okay thank you
and how long does it take for them to activate the account when creating an account on magicinfo-i server?

Thank you for the great advice.
0
ontech
 
you need to log in as admin
go to account and validate the account you just created
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modus 123
 
in Admin but on the window to access the magicinfo-i server
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ontech
 
http://www.samsunglfd.com/downloads/settingqsg_eng.pdf
everything is there!
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Leslie
 
Hello Chris,
I'm experiencing the same difficulties at the moment. I noticed that the column next to the periodicity setting allows you to set an end date for this parameter, but when you click on it, it's impossible to change the day (which is set to today by default).
With the IT department, we raised a series of questions to Samsung. I won't fail to share their response with you... if they ever get back to us!
And if you find a solution on your side, it would be nice to share it ;-)
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Chris
 
Hello Leslie,

Thank you very much, we feel less alone and a thousand apologies for this delay. I will make sure to keep you informed, but it’s true that I'm wondering if we will get a response. I have contacted Samsung and they are supposed to call me back...
See you later
0
gege
 
Hello Chris,

I just received a Samsung screen equipped with Magic Info Pro.
The network connection part isn't too problematic, but I can't manage to schedule a presentation from my PC via Magic Info.
What are the steps to follow, or is there a tutorial in French on this product?

Thank you in advance.
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JEATAN > gege
 
Hello Gege,

I just saw your post. I only found one tutorial... in English.
I can send you (but how?) the procedure I created for my colleagues who use MagicInfo, as they don't understand a word of English; that's why I can't install the English version which, apparently, solves many problems; I can believe that because all translated software often has bugs. As for Samsung, they haven't called me back, so I'll take advantage of August to follow up with them because I still have my time setting issue that doesn't work in daily mode or any other and it's impossible to set the date.
Stay tuned for the next episode
@+ JeaTan
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L.A. > JEATAN
 
Hi Jeatan,

I am interested in receiving your "home" document about the use of Magic Info Pro.
I just ordered 3 Samsung 400MXn2 for the high school where I work and I am quite concerned about using the software after reading this forum.
And I installed the "server" version of Magic Info Pro and don't understand anything! What is the "client" part for?
0
JEATAN
 
Hello Manu,

Thank you for your response, even if it's late, because Samsung is being difficult with MagicInfo. On the phone, we get passed from person to person, then we wait, and finally "it" hangs up. I'm going to test it; the problem is that the people who need to use it don't understand a word of English.
0
DigitalSignageIt
 
Hello everyone,

My company offers a dynamic display software platform. I’ve noticed while browsing the web that Samsung's customer service doesn't work for the maintenance of Magic Pro. It's the eternal problem with "free" solutions, which seem attractive but require hours and hours of work. This would not be the case with a paid solution. With us, maintenance (hotline, remote support, and new version availability) is included in the purchase price, and we respond within the minute.

I would be very interested in your feedback, those of you who have chosen a free solution. Are you satisfied? Do you have an idea of the cost of using this software (for you or your company)? What were the determining factors in choosing this solution (aside from the price, of course)? etc.

See you soon.
0
JEATAN
 
Hello,

I apologize for this very late response, but since there has been no answer resolving my programming issue over a given period, I will practically no longer check.
However, I would like to point out that this is not a free version; nothing in what I’m saying suggests that, we purchased a SAMSUNG screen pre-installed!
Thank you nonetheless.
0
ontech
 
Indeed, the English version solves many problems regarding periodicity
you need the 2503 which works very well
to display PowerPoints you need to install the PowerPoint viewer on the client as well as a codec pack if you want to watch videos.

English version = http://ftp-ontech.dyndns.org/public/SamsungMagicInfoAnglais/magicinfo_pro_2503_anglais.zip
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CastorAllumé
 
Thank you Ontech!

This information is crucial, thank you for sharing it. :)

As much as possible, I will post the solutions to the problems I will encounter with this software or rather with its usage! ;)

Ciao
CA
0
bobdup
 
Hello, and thank you for all this information.

I have indeed loaded the English version which fixed the scheduling bugs, however I am experiencing strange behaviors

each time I restart a screen I get a flash update that wants to install and everything I installed in the past has disappeared, including the PPT viewer.

Thank you for your help

Bob
0
laurent_ontech Posted messages 3 Status Membre > bobdup
 
Hello

You probably forgot to disable the EWF in the Magic Info Client settings.

Once disabled, install the patch and codecs, then reactivate this service.

Best regards
0
SAMSON
 
Could you please give us the link via your site? Thank you.
0
ontech
 
Hello

If you need versions, patches, or OS images for the screens, you can request them from me by fax.
I am an integrator of this type of solution, so I face the same problem as you.

As for user guides, I also have them and in French, made by my company.

Have a nice day!
0
dsndsn
 
Hello,
We have four 400MXn screens in our high school. Client in 3001 and Server 2507. I'm unable to stream web TV on our screens (video streaming). I'm getting the following error: "The instruction at "0x77f2be67" references memory at "0x01e01000". The memory could not be "read"." This also occurs directly in Internet Explorer on the screen.

Does anyone have any ideas??

For those interested, I can share the client programs 3001 and server 2507.
I also have the files to restore the memory of a screen from a USB stick (I had tried so many tweaks to solve my problem that I preferred to restore it).

Best regards.
M.DOISNEAU

LP G. LESNARD de LAVAL

http://lp-lesnard-53.ac-nantes.fr/
0
Castorallumé
 
Hello Mr. DOISNEAU

I carefully read the wording of the error you are experiencing as well as your comments.
Have you tried the ENG V2503 version of the server?

When you say: "It also happens directly in Internet Explorer on the screen.", are you referring to the Windows of the PC/monitor 400Mxn?

I often encounter this memory problem that cannot be 'read' (I manage a fleet of 200 PCs)... Generally, it is advisable to turn off the device and unplug the power cable for 1 minute so that the capacitors discharge properly. Indeed, the state of the RAM can be maintained for a sufficient amount of time thanks to the capacitors...

Have you installed VLC V0.9.8a on your monitor or server? This can fix many issues.
Unlike other products, VLC is not directly linked to codecs that are not always up to date.

I have a contact at Samsung to whom I will explain your problem... we will see.

Furthermore, I am very interested in this version 2507 of the M.I.P server, as well as
the client of course.

Where can I download it?

Thank you in advance.
0
dsndsn > Castorallumé
 
Hello, I tried installing VLC. No success. I will try turning it off for several minutes, and I'll keep you updated.

I don't quite understand the use of the content server. I would like the screens to fetch pages to display one after the other, or even randomly, from a network share, without using the scheduler. Is that possible?

Best regards.

Mr. DOISNEAU
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Castorallumé > dsndsn
 
Hello

If your Samsung monitors are equipped with very small hard drives like ours (5 GB), you need to stream your presentations (hence the need for the content server, which will be another PC on the network where you store your media library) because you won’t be able to fit many on such small disks (MIP client uses the partition D: for this)...

And without going through the scheduler, I'm not sure if it works. You can vary the duration of the presentations....in my opinion, scheduling a loop over a week should be possible...so intervention once a week...we'll see

I'll let you know once I've explored a bit more than I have so far.

Good luck.

C.A
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Castorallumé
 
WebTv, see here if this can help you:

http://fr.wikipedia.org/wiki/FreetuxTV

Note: I said that VLC is not related to codecs: that is incorrect, in fact VLC integrates codecs. Not all other players do.

Maybe take a look at 'Real Alternative':

http://www.fullpackcodecs.com/fr/

Best regards

C.A
0
laurent_ontech Posted messages 3 Status Membre
 
Hello everyone

Here is the server version 2507 http://ftp-ontech.dyndns.org/public/MIP(E)_Server_Install_v2507.0.exe
client version 2507 http://ftp-ontech.dyndns.org/public/MIPEX_3002.0_client.exe

Have a nice day
0
Castorallumé
 
Hello Laurent

To what extent can the MIP client (v 2504) 'refuse' to launch automatically on startup?

We just changed the presentation background (swf) "MagicInfo Pro" to ours and this causes it not to launch anymore. We stay on the Windows desktop.

If I disable EWF, the client launches automatically, but as soon as I enable it, it doesn't launch anymore.

Are you aware of this issue ... and possibly its solution?

Thanks in advance

C.A
0
llb78
 
I would appreciate your client version of MagicInfo Pro.
Ours has crashed and we are unable to reinstall it.

Thank you in advance.
0
dsndsn > llb78
 
Hello,
Would you like the MagicInfo Pro Client and Server software? (Links are provided in this forum).

Or would you like the restoration image??

Best regards.

Mr. DOISNEAU

http://lp-lesnard-53.ac-nantes.fr/
0
llb78cdt > dsndsn
 
The restoration CD would be great.
The different clients found on the Samsung sites don't seem to work on our TV. (the client is not displaying).
I have the impression that the links in the forum are no longer working.

Thank you in advance.
0
dsndsn > llb78cdt
 
Hello, the restore image is no longer available on the Samsung website. I am preparing a link for a personal download for the image and the utilities. You will need a bootable USB key formatted in FAT (FAT32 doesn't seem to work).
I will keep you updated as soon as possible.

Best regards.
0
arcalide Posted messages 344 Status Membre 24
 
Hello everyone,

From what I've read on this topic, I see that this software has a lot of issues...

I need to display a video on a Samsung with MagicInfo that is pre-configured, and my problem is as follows:
I need to display a video (*.wmv) that lasts 5 minutes and 30 seconds, but it stops after about 30 seconds when I play it with MagicInfo (French edition).

Do you have a solution?

Thanks in advance for your help!
0
Castorallumé
 
Hello

Your issue may come from the programmer.

In the programmer, when you add a 'screen' (any media) for a given monitor, you can set it to display for at least one minute or more; just before publishing to the network. You just need to double-click on the "added screen" to "stretch" it over the necessary time... I believe that's where your issue is. Do some tests and open the tutorial to help you; the basic functionalities are explained.

It is also likely that there is a time difference between the client and the server. Please check this aspect.

Best regards
C.A
0
Blues > Castorallumé
 
Hello,
I have a problem that must seem trivial but that I can't solve: I have 3 screens to program, each with the same program made up of sequences of 5 to 10 minutes that loop, some in PowerPoint, others in video. When I create my screens, I can't adjust their display duration. The Samsung engineer showed me where to act, but didn't do it himself: In the screen menu, in the "zone" hierarchy, you go to the lower section (name, zone type, resolution, start time, end time, AND DURATION). So it would be this duration, by default set to 01:00:00 in my case, that I should change to 00:05:00 or 00:10:00 as needed. The problem is: there's no way to enter a duration shorter than 1:00:00...
As a result, when I program my sequences, sometimes over 24:00, even 48:00, I can't enter my sequences through the zone that is just below the programming grid because the sequence durations are locked to one hour, so I would have the same sequence on screen for 1:00, then the next for an hour, etc... I therefore have to manually enter my sequences, one by one, for all 3 screens, which takes me hours!!! Has anyone understood my problem? :-))) And if so, is there an easier solution for multiprogramming over several days? A simple copy-paste of a group of sequences would be ideal, but I haven't figured out how to do that!!!
Thanks in advance...
0
Warin
 
Hello,

The company I work for has acquired a Samsung screen equipped with MagicInfo.

At its initial installation, the software was functioning, but since a manipulation on the network, we are encountering numerous problems.

We can't seem to restore the initial configuration.

The first problem was that we could not "see" the Client from the Server station. This means that in the programming window, the screen icon remained gray instead of blue.

After some adjustments on the network, we managed to get this screen to turn blue.

However, when I try to publish on the network to display our presentation (photo, video, and RSS), it does not work; the publishing bar remains stuck at 0%, and when I click on the publishing report, it says "Error, Failed to download SCL file."

I imagine this is a network, domain, or firewall issue, but I don't know how to resolve it. The IT department and the provider who supplied us the screen are also stuck.

I tried to install the 2505 updates for both client and server, but that did not work.

Could you please help me?

Thank you in advance.
0
Loc
 
Sorry, the upgrade Pack was missing on the first link for the latest Client version update.
You can find it at the link below (to be installed on the server side).

http://dl.free.fr/getfile.pl?file=/AMLZAabm

Hi
0
jose toulon
 
Hello
Can we use these "screen PCs" with a "normal startup under XP", without reloading the default configuration, and without the magic-info startup?
0
Lou' from Asgard
 
Of course, you can do it.
Just take control of the screen remotely with VNC, or by plugging in a USB keyboard and mouse to the screen, and you end up with a very ordinary PC!
There, you can close MagicInfoPro and DispTicker:
- Window key to see the taskbar,
- Right-click in a blank area of the taskbar,
- Click on Task Manager
- Applications tab, click on the MagicInfo Pro icon in the list and click End Task
- Processes tab, click on the header of the "Image Name" column to sort alphabetically
- In the list, find Dispticker, select it, then click End Process.
Then, to disable (permanently?) MagicInfo Pro, you can:
- Either uninstall it - that’s permanent
- Or remove it from the computer's startup - Unfortunately, the Windows XP installed on the screen does not have MSConfig, so you'll need to be crafty!
- Open the start menu
- On the "Programs" menu entry, right-click and choose "Open All Users"
- A Windows file explorer opens, inside, open the "Startup" folder
- Move the "MagicInfo Pro" icon to the desktop.
- Close the window and restart the computer (Start menu, Shut down, Restart)
That's all!
Lou'.
0
Gfox
 
Hello

I just created a screen with Magic Info.
This includes a PowerPoint presentation and a scrolling text below.

So I have a desktop area with the PowerPoint and a text area.

In the screen preview, everything works correctly; however, when I publish, only the PowerPoint presentation is displayed.

The publication of a scrolling text alone works fine. I think the problem comes from publishing two elements at the same time on the screen.
Is this a bug or a configuration issue?

Thank you for your responses.
0
Antona Posted messages 3 Status Membre
 
Hello,

I can't display the following webpage in full screen..

http://www.sytadin.fr/sys/raster.jsp.html

However, I have validated the resolution regarding the "screen" and "area" settings and also the full screen display...

Thank you for your help.
0
Lou' From Asgard
 
to Gfox:
For your PowerPoint to display in the area and not fullscreen, you need to
1 - Have PowerPoint installed on the screen - the viewer is not enough
2 - Disable the "Viewer" property in the PowerPoint presentation on the Desktop screen
3 - The presentation itself must be in windowed mode (modify it with PowerPoint before including it in the library)
I hope, even though I'm 2 years late, that I could be of help.
Louis.
0
Lou' From Asgard
 
to Antona:
Apparently, you can't zoom in on a web page with MagicInfo.
I tried, there's nothing to do it.
And although MagicInfo Client displays the website using an embedded version (ActiveX) of Internet Explorer, we don't have access to links, keyboard shortcuts, and zoom with Ctrl-Mouse Wheel. So I believe you can't display this website in full screen, unless you drastically reduce your screen resolution to 800x600 or 640x480...
Louis.
0
daco > Lou' From Asgard
 
Hello

how do you display a web page with MagicInfo Premium Server?
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