Erreur de driver usb, reboot avec écran bleu [Résolu/Fermé]

Signaler
Messages postés
22
Date d'inscription
dimanche 17 février 2008
Statut
Membre
Dernière intervention
7 mars 2010
-
 Morrock -
Bonjour,

voilà j'ai un gros souci avec mon PC. Depuis 2 jours il redémarre après m'avoir affiché un message sur un écran bleu. le message ne s'affiche pas longtemps, mais les premières lignes font état d'une erreur detectée par windows qui doit redémarrer pour ne pas risquer de me faire perdre des données, ou quelque chose comme ça.

La bonne surprise c'est qu'aujourd'hui windows a trouver une "solution". Il semblerait que cela vienne d'une erreur liée à un driver usb. je recopie la solution que me donne windows... malheureusement c'est sorti en anglais :(

"Problem caused by USB driver

You received this message because your universal serial bus (USB) driver has caused a blue screen error. This type of error means the computer has shut down abruptly to protect itself from potential data corruption or loss.

What is a driver?

A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer (for example, a video card or a webcam) will not work properly.

Troubleshooting

--------------------------------------------------------------------------------


The following recommended steps might help you eliminate this problem, or at least reduce its frequency. Try them in the order given. If one step does not solve or reduce the problem, then move on to the next one.

Adjust your computer's power settings

The following power setting adjustments might help reduce the frequency of this problem.

Disable the USB selective suspend setting:

Click the Start button .

In the Search field, type power options, and then press ENTER.

Find the plan that's selected and click Change plan settings.

Click Change advanced power settings.

Double-click USB Settings , and then double-click USB selective suspend setting.

Make sure the USB selective suspend setting is disabled. If it is enabled, click it and select Disabled, and then click OK.

Turn off power saving mode (non-laptop computers only):

Click the Start button .

In the Search field, type power options, and then press ENTER.

Under Preferred Plans, make sure High Performance is selected, and then close the window.

Check for a system BIOS update for your computer

Several computer manufacturers whose computers exhibit this problem have released BIOS updates to fix this known issue. Contact your computer manufacturer to see if a BIOS update is available for your specific model of computer.

What is BIOS?

Software that is built into a computer and that is run when the computer is first turned on. Among other things, this software starts the operating system and supports the transfer of information between hardware devices (such as the keyboard and the monitor).

How do I find my computer manufacturer?

Click the Start button , type msinfo32 in the Search box, and then press ENTER. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.

Click to go online to see contact information for most computer manufacturers

Download and install the latest updates and drivers for your computer

It is a good idea to periodically check for driver updates for your computer, especially if you have added new hardware recently, like a USB hub or other USB device.

What is a USB hub?

A USB hub is a device featuring multiple universal serial bus (USB) ports. USB ports are narrow, rectangular connection points for connecting USB devices to your computer. A USB hub serves as a port extender or replicator, providing multiple USB ports to operate from one built-in USB connection on your computer. USB hubs can be external devices that plug into a single USB port, or they can be internal devices built into your computer.

To check for driver updates:

Use Windows Update to check for and install updates:
Open Windows Update:

Windows Update

Click the Check for Updates link in the left pane, and then click View available updates.

What if I don't see any available updates?

If you see the You receive updates: Managed by your system administrator message you can try clicking the link to Check online for updates from Microsoft Update or Check online for updates from Windows Update but you might need to contact your system administrator to obtain the desired updates.

If you don't see the message above and no updates are available in Windows Update after clicking the Check for Updates link in the left pane, then the available updates have already been installed.

Select driver updates for your device and any other updates you want to install.

Note
We recommend that you install all Important and Recommended updates. These updates improve your computer's security and stability.

Click Install. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

If you recently added a new hardware device to your computer, go online to the manufacturer's website to see if a driver update is available.

If you recently added a new program to your computer, go online to the manufacturer's website to see if an update is available.

Try removing newly added USB devices

If this problem occurred after adding a USB hub or other USB device, consider removing it to see if the problem goes away. If this solves the problem, contact the device's manufacturer for product updates or other recommendations.

Do not disconnect USB devices while the computer is shutting down or going to sleep

This problem is known to occur when USB devices are disconnected while the computer is in the process of shutting down or going into sleep mode. This is common with laptops, especially those with docking stations, because the docking station can act like a USB hub. The frequency of this problem might be reduced by allowing your computer to fully shut down or fully enter sleep mode before removing it from its docking station or disconnecting USB devices from it or from the docking station.


If you know which USB device is causing this problem

It might be possible to prevent the blue screen error by choosing the Safely Remove Hardware option in the Notification Area before putting your computer in sleep mode or hibernation.

In the System Tray, click the Safely Remove Hardware icon, select the USB device that you think is causing the problem, and then click OK.

Do not physically remove the USB device.

Perform the action that resulted in the blue screen error, whether that was resuming operation of your computer after putting it in sleep mode, hibernation, or, in the case of laptops, closing the laptop or placing it in a docking station.

If the blue screen error still occurs, then it is likely the problem is with another USB device. Try this procedure using other USB devices until you find the one causing the problem.

If the blue screen error went away, then you have most likely identified the device causing the problem. Contact the device manufacturer for more information on how to solve this problem, or use the Safely Remove Hardware option to work around it.

Note
Depending on the device manufacturer and model, some USB devices will become available automatically when you resume use of your computer. Others will require that you first physically unplug them and then plug them back in before they will be recognized by the computer. Check the System Tray to see if the USB device you safely removed became available when you started using your computer again. If it did not become available automatically, then physically unplug it, and then plug it back in."



Pour ce qui est des solutions proposées, j'ai déjà fait les deux premières, ajuster les options d'alimentation et enlever le mode d'économie d'énergie (il était sur mode normal et ils conseillent de le mettre en performance élevée). Par contre ils parlent d'une mise à jour du bios... j'ai creuser un peu et il semble pas que ce soit une manoeuvre anodine, donc je préfère avoir votre avis là-dessus avant de me lancer. Sinon ma version de windows est à jour. Je n'ai rien brancher de nouveau sur mes ports usb; toutefois j'ai effectué plusieurs sauvegardes sur un disque dur externe dernièrement et ce disque dur externe me pose souvent des problèmes (quand je le branche, il n'est pas detecté dans un premier temps, et cela prend quelques secondes pour qu'il soit detecté. et il arrive qu'il se "débranche" plusieurs fois de suite sans que je ne fasse rien). Mais cela ne m'a jamais poser le moindre problème et je l'utilise depuis longtemps, donc je doute que ce soit le problème.

J'ai mis tous mes driver usb à jour (ils l'étaient déjà à vrai dire)

sinon, comme éléments à signaler, j'ai ajouter des barres de ram il y a deux semaines. Avant d'avoir la solution proposée par windows j'étais sur que le problème venait de là. Je ne m'y connait pas trop, donc je sais pas si cela peut avoir affecter mes drivers...

bon je crois que c'est à peu près tout ce que je peu donner comme infos sur mon problème.. Merci d'avance pour les réponses!!

2 réponses

Messages postés
22
Date d'inscription
dimanche 17 février 2008
Statut
Membre
Dernière intervention
7 mars 2010

Bonjour,

Alors, personne ne voit ce qui pourrait causer ces écrans bleu et reboot?
Desolé pour toi que tu n'aye toujours pas de réponse, j'ai à peu près le même problème...