Cdfolie Solved/Closed

Question

Hello,
I just discovered a website that sells various computer products at low prices and I was wondering if anyone has ordered from them because I would be afraid it might be a scam.
Here is the site

https://www.cedepic.com

Thank you for your replies

Configuration: Windows XP Firefox 3.0.5

Jean Messager45 · Accepted Answer

Hello  Cdfolie, it's crazy if there's a problem because the commercial side is really not the best of the best. I bought 100 Mediarange DVD DL, and after several tries, it fails at 30% of the burning process. According to Cdfolie, it's my burner that needs an update, which has been done, but it still fails. I tried it with 2 laptops and got the same result.  CDFOLIE only takes back and exchanges if we return some media and if their tests show it's not good, they will exchange it.  They told me they sell thousands and that I'm the only one complaining and raising issues, but from what I've seen on forums, that's not the case. In any case, this was my first and last order with Cdfolie. There are other sites that are much more customer-friendly.  See you soon.

bab38 · Answer

You can order without any problem. Personally, I've been using them for 2 years.

kirua-93 · Answer

Okay, thanks friend! -- Please mark your topics as resolved after I’m done...............^^

kirua-93 · Answer

Thank you for your advice -- Please mark your topics as resolved after I’ve been through them..................^^

Furyo91 · Answer

About 6 years that I've been ordering from them without any issues and fast shipping but yes, I only take verbatim ^^ afterwards with the sub-brands, you shouldn't expect miracles ++

Ricoto · Answer

I regularly order from them too, even no-name CDs and DVDs, and I'm very happy with them.

bones · Answer

hello I've been getting CDs and DVDs from them for years, never had any problems.

micfit · Answer

Hello,

I’m coming to this forum following a “setback” with the media provided by cdfolies, but especially due to their commercial reaction, and I won't be there (it's too bad!) without this which is why I’ve thought about bones!

I read:

bones January 21, 2012 at 09:58
hello it's been years since I've been getting CDs and DVDs from them, no problem ever

At 9:58, bones is surely at work at cdfolies!?

First observation:
The post from “Jean Messager45 March 23, 2009”

... we are in 2012 and here are the facts concerning me, and the "explicit" letter sent to cdfolies and their response, it’s enlightening to see it 3 years apart:

Hello,

You delivered to me (as a new supplier) on 300811 3 packs of

100 DVDs:
Invoice No. ------------ dated 29/08/2011

1/ +R-MED-16X-B/100
2/ +R-MMM-8X-DL-B/100
3/ +R-XLAYER-16X-P-B/100

Upon use on Benq/Qsuite control recorder:
(5% of failures (maximum) with my previous suppliers/brands!)

1/ +R-MED-16X-B/100:
5% usable at 16X, 50% at 8X, 30% at 4X, waste for the rest 15%

HUGE!
(Rounded for 63 DVDs/100!)

2/ +R-MMM-8X-DL-B/100:
None usable at 8X!!!, 10% at 4%!!!, 15% at 2.4, the rest waste that is

75%!!!!?
(rounded for 22 DL DVDs)
It's not HUGE it's unacceptable!

Some would say: fraud!
Until I read you, I considered it an accident.
I await your conclusion.
Best regards,
(micfit)

The response from cdfolies to be compared with the post of “Jean Messager45”:

Hello,

We are sorry for the problems you are encountering.

We sell this item by the thousands without any other complaint than yours. It could therefore be a compatibility issue between recorder/player and media.

CD/DVDs of the same brand can come from different factories and

therefore have media codes unique to each factory.

We invite you to check the indications of your recorder/player and

to update your firmware. Almost all clients have been able to solve the encountered problem this way.

If you are convinced that these (CD) DVDs have a defect, we invite you to return 2 or 3 (CD) DVDs blank in

a bubble envelope via Colissimo delivery without signature THANK YOU FOR

SIGNING THE UNRECORDABLE SIDE OF THE RETURNED CD OR DVD

with a request letter for testing in a bubble envelope to the address

:

CD Rohling-up GmbH
Remaining mail
F-57350 Stiring Wendel CC
(France)

Our IT department will evaluate the product on

3 different devices and the results will be communicated to you.

If the media shows any defect we will refund you

the (CD) DVDs in full, return costs included.

If the result communicated by our IT service indicates proper functioning, we will not proceed with any refund or

return.

...Well, dear customer: I take you for a ...!

Since then, I have tested the media in question on 5 different recorders, including

two very recent machines at the top level. Identical or worse results, the so-called "16X" DVDs manage at best at 8X ...or are refused

by the recorder!

I am still waiting for cdfolies to communicate the reference of their "control" recorders ...but most importantly, that they indicate them as

mandatory for burning their media! (this is part of my response to

quote here)

A competing site where I also shop and will continue to

did react very differently: ... for only 3% loss,

a credit of 25% of the lot plus the defective!

The difference between a merchant "not like Tof who is probably

the only one not having problems with CDs/DVDs" and ...I'll let you

judge cdfolies after reading their response ...and make your

purchases accordingly.

micfit

Pomme · Answer

Good evening,

A little post because apparently the response from CDfolie must be a so-called "robotic" reply.

We are still in 2014, and nothing has changed

Indeed, I bought 2 packs of Verbatim DVD+R discs to record TV shows or movies on a home recorder when I can't watch them.

The problem is that I can only read the DVDs recorded by my home player on that same player. My 2 DVD players and my 2 computers (laptop and desktop) cannot read them.

You might say it’s a problem with my home player, but it works very well with other DVD+R, DVD-R, DVD+RW, or DVD-RW discs: recorded with the home player and read on all players.

I then sent an email to CDfolie, here is what it says (I copied and pasted it);

Message:
Hello,

I placed an order for 2 packs of 100 DVDs for a total of 68.40 euros.
I have a Kingvision brand home recorder, and I record TV shows or movies.
This morning, I wanted to watch a show that I recorded last night at my daughter-in-law’s house.
It was impossible to read it.
Back home, it was the same on both DVD players, as well as on my 2 computers (desktop and laptop).
I took all the DVDs I bought from you that were recorded with the home player, and the same thing happened: impossible to read them except on the home recorder.
I thought there was a problem with the home recorder, but recording with other DVD+R or -R and DVD+RW or -RW works with all players.
Only your DVDs work only with the home recorder, where I recorded them.
Are your DVDs defective? And how can I watch what I have already recorded (more than 100 DVDs) on all my players?
Because if the home recorder breaks down, how would I be able to read the recorded DVDs???
That’s nearly 70 euros wasted

Thank you for your response.

Have a nice day.

Best regards

And here is their response (ALREADY SEEN):

Hello,

We are sorry for the problems you are encountering.

We sell this item by the thousands without any other complaints than yours. There could be an incompatibility between the recorder/player and the media.

CD/DVDs of the same brand may come from different factories and therefore have media codes specific to each factory.

We invite you to check the specifications of your recorder/player and to update your firmware. Almost all customers have been able to resolve their problems in this way.

Thank you for your trust

Customer Service

So excuse me for being ignorant, but this response is always the same, so I wonder where the positive messages come from here, as a friend pointed out to me, it might be that the people from CDfolie are posting them, and I think he is right

So for me, these DVDs must be of Chinese manufacture with very questionable quality, and given the low cost, the markup must be substantial.

I spent nearly 70 euros, but there will be no more from me, nor for those who ask me, because I have to say, I work in computer repair, and I will not give them good publicity.

I will respond by including the link to this site (but they already know it)

CDFOLIES site rating: 0/20

Friendship to all.

Ps: Furthermore, they contradict themselves, because on one hand, they say that they only have my complaint, and on the other, they specify that almost all customers have been able to resolve the problem encountered in this way, so these customers have indeed submitted complaints.

But who are they messing with ..............................

Pat44 · Answer

Hello, I bought over 600 DVDs from CDFolie over 4 years. I had an issue with only 1 DVD. I definitely plan to buy from them again this year.

Bru · Answer

Hello and a big THANK YOU for your numerous testimonies regarding the "seriousness" of cdfolie.com! ...because I was planning to buy from them.

All the victims should come together to form a committee against this company (through a petition and/or other means) because we must not let such businesses continue to scam customers.

Good luck to you and thank you again!

NICKY · Answer

Hello Personally, I always order my DVDs from CDFOLIE and so far, I have never had any problems.

REZ · Answer

Hello,
I have been a customer of cdfolie for 10 years and I am satisfied with the CDs and DVDs purchased, regardless of the brand. However, for the past 2 years, I have had an issue with the poorly managed parcel tracking by cdfolie. The company relies on the carrier GLS for delivery. It assigns a tracking number to the customer. This number is not recognized on the GLS tracking website because the carrier assigns a different number to the parcels it needs to deliver. This GLS number is the only one recognized on the tracking site, but the problem is that the customer is not aware of this number and therefore cannot know when the delivery will take place. It is very unpleasant to be stuck at home for several days waiting for a hypothetical delivery. The prices of cdfolie are appealing, but in case of problems, do not expect satisfactory responses to your complaints. Cdfolie leads its customers on, you have to accept it or look elsewhere. In my case, for the next order I will request shipping via colissimo; it’s more expensive and the delivery is longer, but the parcel tracking is more reliable.

barou24 · Answer

On February 14, 2015, I ordered from cdfolie 1 pack of 100 Verbatim 16x DVD-Rs and I couldn't even use a third of them because it was impossible to record on my Sony burner. I also ordered a lot of 100 MediaRange cases, 25 of which were broken; I emailed them and cdfolie refunded me for those. As for the DVDs, no refund, just like Jean Messager 45. So that's it for cdfolie; I won't be placing any more orders with them. It's pure and simple fraud. Furthermore, the cases were really of poor quality, broken in the packaging box, which was intact. Giving them 57 euros, no way!!!

Cdfolie

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