Free email account blocked
Hello. I am no longer subscribed to Free, yet until now I always used my Free Zimbra mailbox without any problem. However, for the past few days I have not been able to log in and it is impossible to obtain a new password. I have tried several solutions without success. Can someone help me? Thank you in advance. You can reach me at my email: ***@***
4 answers
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Hello,
If it's been over six months, that's normal!
<<If each operator is required to ensure their former customers access to their email accounts for at least 6 months>>
After this six-month period, the operator is allowed to close access to the email account for information.
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Moderator
Hello,
You should check if you can log in, not to the Webmail, but to the mail account management. For that, you go through the same place as when you're subscribed, but you provide the login parameters email account/password (paul@free.fr / ****): https://subscribe.free.fr/login/
For your information, access to Webmail can be done via https://webmail.free.fr/ or https://zimbra.free.fr/
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Thank you for replying so quickly. I can't log in because I no longer have the corresponding password. Thanks again.
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Moderator
The password is the one for the email account. If you don't have it, that could be a reason for the webmail not functioning?
Try on https://subscribe.free.fr/login/
the forgot password link, then provide the account (email username without @free.fr) and your postal code, I don't know what the next steps are...
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I tried this, it doesn't work. Thank you very much.
