TCL TS7010 Soundbar Solved

Question

Hello, I just bought this soundbar, but I don't quite understand the installation even though it seems rather simple. However, it's impossible to get sound from it. I don't understand if it is compatible with my Samsung television. I have also selected the external speakers in my TV's sound settings... Could you please provide me with a solution?

baladur13 · Answer

Hello,
What is the model of the Samsung television?
What type of cable is the soundbar connected with?
What ports are used on the soundbar and the television?

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It's very difficult to catch a black cat in a dark room.
Especially when it's not there...

baladur13 · Answer

Which HDMI port on the TV? There are 3.
Are any other HDMI ports being used? For a TV decoder (TV Box or Canal or others)?

--
It's very difficult to catch a black cat in a dark room.
Especially when it's not there...

baladur13 · Answer

Normally, the HDMI port to be used is marked ARC and there is, in my opinion, a setting in the television regarding the digital signal output format
See television manual on page 111 "Settings > Sound > Expert Settings" then "Digital Audio Output Format".
Using the HDMI ARC output causes problems for many people.

I think it is less random to use an optical cable.

This option will also require a choice of digital output format and probably a setting in the "Sound" menu of the television to enable the optical output

The television manual: https://downloadcenter.samsung.com/content/UM/201901/20190102115403583/FRA_KM2DVBEUN-3.0.2_181205.0.pdf
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Very difficult to catch a black cat in a dark room.
Especially when it isn’t there...

TCL TS7010 Soundbar

3 answers

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