Cresus Casino: withdrawal

Solved/Closed

Pedrito400 -

Hello, firstly I am new to this site so I want to apologize if my question is not categorized correctly. I know that the subject has already been discussed but I didn't really find an answer to my question.

So here it is, I registered on Crésus Casino yesterday afternoon. I managed to win €65, so I requested to withdraw my winnings to my credit card. I haven't encountered any problems so far (the withdrawal is pending). However, I read online that I need to send by email: my ID card, my credit card front/back (with the option to hide part of the number) as well as proof of residence to finalize the withdrawal.

My question is the following: can I trust this site? Should I send these documents? Admittedly, the site is not based in France but it has a pretty good reputation on an international scale... Thank you!

29 answers

Answer 1 / 29 - Best answer
The best answer is the one that has been validated by our teams.
MPMP10
Hello,
" My question is as follows: can I trust this site? "

No...
You're going to get ripped off, that's all.
https://forums.commentcamarche.net/forum/affich-31207687-vous-connaissez-cresus-casino-quel-est-votre-avis
https://forums.commentcamarche.net/forum/s/Cresus+Casino

The enemy is stupid: he thinks we are the enemy while it is him!
Pierre Desproges

(Windows 10 Configuration).

38
1. Parieur
  
  Getting ripped off, not at all... I've made thousands on Cresus, so it's just a matter of luck. You don't have the guts to bet your money, so you don't even know what you're talking about. Cresus and Lucky8 are very reliable.
  
  -2
2. MPMP10
  
  @ParieurHello there,
  Of course.
  
  2
3. Moos
  
  @ParieurA real obstacle course, currently waiting for my withdrawal of €1500 since April 18 despite several follow-ups.
  
  Always lame excuses.
  Stay away, it’s a scam!!!
  
  8
4. Chibredane
  
  @MoosDid you receive them now?
  
  -1
5. Bibi56650
  
  @ParieurHello bettor,
  
  Have you sent your ID documents for your withdrawal? How long did it take for your documents to be accepted? It's been 3 days for me and I still have no news... I'm a bit worried. I'm waiting for a withdrawal.
  
  Thank you for your reply.
  
  0
Answer 2 / 29
Baddy1973
Hello

It's the same for my partner and me; it's impossible to get my withdrawal, I have €1500 waiting. I've sent an email three times with a copy of my ID. And they keep sending me the same email as if it were automated responses!!

37
1. Stervoo
  
  Did you finally receive your payment, buddy?
  
  -1
2. Nina
  
  You must upload your supporting documents in the "documents" section of Crésus Casino and not send them by email.
  
  7
3. manou70
  
  @Nina
  I didn't find anything in Crésus Casino to send the documents?! What do I need to go to, please? Thank you.
  
  0
4. Leloup
  
  @Nina
  Hello, on 28/01/23 my withdrawal of 400€ was validated (document validated etc.), and today, 16/02/23, I still haven't received my money. Honestly, I have zero trust in this site. Their excuse is "sorry, we've had a lot of winners in January." So, friends who love the casino, play on Stake; it's a crypto casino but winnings are withdrawn in 5 seconds.
  
  2
5. Blazou62
  
  @Leloup
  I have the same answer this morning
  
  2
Answer 3 / 29
PlayerR
Hello,
I'm copying the response I sent to bibi56650

Hello,
I have made several withdrawals on this site for several thousand euros, and usually it's all good, really reliable in 5 business days, but right now I don't know what's going on as I've been waiting for almost 15 days... I have a colleague who is in the same situation. I will come back to let you know if it's okay because I know what it's like to look for reliable information on this kind of site. If someone from Cresus Casino reads this, it is important to stay within reasonable processing times for the satisfaction and trust of your customers. (5 business days MAX for a transfer)

14
1. Sb
  
  Have you made a lot of follow-ups? It's been 10 days now that I'm waiting without anything either. Transfer of more than €2000...
  
  0
2. XYZ
  
  Hello everyone,
  
  I wanted to share my own experience with Crésus. When I opened my account, withdrawals were processed quite quickly, in 2-3 days. But for the past few months, it has been taking 10 days or more to receive the money. Now it has been 10 days again (5th time in a row) that I'm waiting to receive a withdrawal. When I contact them, they mention technical issues and offer 10-cent freespins :). I find that a bit suspicious and it's unnecessary stress every time. I kept playing with them because of the really nice live games that I don't have elsewhere, but I think I'm done now. We don't need this.
  
  0
3. Gregus77
  
  @XYZHello! I have the same issue with Crésus for €1500 and in chat they are not clear at all.. have you received your withdrawal since your message posted on July 30?
  
  0
4. Jess
  
  Good evening, what is the description of the transfer shown on your account? Thank you.
  
  0
5. Arnaud
  
  Hello, I’m in the same situation as you. I won €2300 on February 5th and since then I haven’t received the transfer. After 12 days, do you think they will send it to us? For now, the transfer status says approved.
  
  0
Answer 4 / 29
Ed
Good evening.
I played on Crésus and won 1500 euros.
I sent the requested documents, but they were rejected due to poor quality.
I then resubmitted them correctly.
And today I tried to log in.
To see if my documents had been validated
And my account is blocked.
Has this happened to anyone else?
Thank you for your response.

13
1. Baddy
  
  Hello Ed, it happened to my partner, check directly in the chat on the Crésus site. For the documents, I had to send at least 5 emails with my documents before they validated them, it's long, but once the documents are accepted, when you win, the transfers are done quickly. You have to be patient, and it's faster to go through the chat on the Crésus site than by email.
  
  0
2. Ed
  
  @BaddyHello.
  Thank you for your response.
  But I cannot access the chat.
  My account is blocked.
  I did resend my documents on September 11, and on September 12, I wanted to log in to check the verification of the documents.
  And the account is blocked.
  
  1
3. Dan
  
  Hello,
  
  same thing for me. I recently signed up on Cresus, I bet about 200 euros, no problem depositing money obviously, I win about 2000 euros, which I want to withdraw... I send the necessary documents, and then I am informed that my account is deleted and the winnings are canceled because there are errors in the identification at the time of creating my account. It's a huge scam obviously, since they have all the required elements about my identity, in order to avoid returning the winnings!
  
  3
Answer 5 / 29
TIGUERCHA
Hello, they take their time to pay but the winnings are indeed transferred to you. It's true that the email exchanges are tedious but the money does arrive; I won €1750 and I received the money in my account, and I can tell you it feels good.

7
Answer 6 / 29
ISA
Hello everyone, I'm in the same situation; it has been impossible for me to withdraw my funds for the last 15 days. But every time, I'm assured that it will be done by the end of the week - the same response every time. I will no longer play on this site. Elsewhere, your payments are in your account within 48 hours.

5
1. Bibi56650
  
  How much money are you waiting for?
  
  0
2. PlayerR
  
  Hello,
  Same for me, did you finally get your money?
  
  0
3. Riri02
  
  Hello, same for me, I've been waiting for my transfer for 13 days.. I was told the first time to wait 10 days, that it was normal.. today, after 13 days, I contacted them again and got a new response: the transfer came back to them so they did it again, but they can't tell me the date of the transfer operation.. a little gift of 40 free spins on a slot machine ????.. it smells like a scam all over.. see you in the next episode!
  
  1
4. PlayerR
  
  @Riri02Hello,
  
  Transfer finally received today... it was about time, since June 9, the day of the win...
  
  I have had at least 6 or 7 wins in the past 4 months on this site and have always been paid until today, this is the first time it has taken so long... worrying knowing that there is zero recourse
  
  Either they have a cash flow problem or a working capital issue or they are really having problems with the banks... in any case, I really advise everyone to play with an envelope that you are ready to lose and ready not to see again even if you win AND ABOVE ALL wait for the transfer you are expecting to be well in your account so you don’t say "okay I have the transfer coming, I’ll play including the transfer that’s coming" because if it never arrives in your account that’s tough (I had that feeling, it taught me a lesson!)
  
  In any case, there is nothing like a real casino because at least you are sure and it's immediate... Okay for now on this site but really only play big if it’s winnings you have already accumulated.
  
  Have fun and be careful!
  
  1
Answer 7 / 29
Frittze
I haven't received anything for 13 days. As a computer scientist, I located their workplace via the email sent from their mailbox, so I concluded that they live at Address
IP: 192.161.151.45
Associated hostname: outbyoip15.pod20.usw2.zdsys.com
Country code: US
3-letter code: USA
Country flag: United States
Country name: United States
State/Region: CA California
Connection City: San Francisco
Postal code: 94103
Metro code: 807
Geographic zone: 415
Latitude: 37.7758
Longitude: -122.4128
Time zone: America/Los_Angeles
If you have problems and need to call the police for non-payment, don't hesitate to give them the IP address; this will greatly facilitate the investigation. Thank you for reading this message. And Curaçao is just a banking transfer country to logically facilitate their work. I am still waiting until the end of the week for the police.

5
1. Frittze
  
  I received the money for my share.
  
  0
2. FurTiif44
  
  The police can't do anything lol it's normal that from the start you're not allowed to play online casinos in France so...
  
  1
3. Striker_7712
  
  You should change websites; there are much better ones!
  
  0
4. Jim974
  
  @Striker_7712
  Which ones?
  
  0
Answer 8 / 29
J.c
Good evening everyone ???? 3/4 days ago I won 700€ and today 2700€. I have a little question:
My documents were approved for payment and it’s still pending, is that normal? Thank you for your response ????????

2
1. Aieouill
  
  They do everything to make us play again, that's why it's dragging on.
  
  4
2. leborgne
  
  @AieouillI am okay with you!!!
  
  1
3. loyyyy
  
  Withdrawals are a maximum of 2500 euros.
  
  1
Answer 9 / 29
Mady
Hello everyone, I have been waiting for a payment of €250 for 12 days and each time I am assured that I will receive it and that there is no problem. Is there anyone who could confirm if they have experienced the same thing, or something similar, and if they eventually got paid? Thank you very much for your response. I'm trying to figure out if this is a scam or not...

1
1. Redbuzz
  
  You won't see your money again.
  
  0
2. korynne
  
  Hello, I have been playing on Crésus for over 2 years, I have won quite a bit, with nice amounts up to 800 euros, 600 euros, 400 euros, and others. They have always paid me, I can tell you that I have never had any issues, it's serious. It happened once that there was a delay, and they gave me free spins, and they paid me. I say they will pay you.
  
  0
3. Momomomo
  
  @korynne
  You have exactly the same speech every time. We know very well that you work for them; your message is always the same... casinos are a scam, it's impossible to recover your winnings... read the terms on the sites before signing up, it's written that it's prohibited in France, so withdrawals are impossible in France... flee, keep your money, that's the only way not to lose it.
  
  0
4. Louis
  
  @Momomomo
  You're telling me anything. I live in France and they paid my gain of 600 euros on February 22, albeit late, but the money did arrive in my account.
  
  I'm waiting again for a withdrawal of 800 euros that was approved yesterday.
  
  1
Answer 10 / 29
Piintouu
Hello, it's actually a very good casino, but the withdrawals take a long time. You have to allow up to 3 days for them to validate the withdrawal, and almost two weeks for it to arrive in your account.

1
Answer 11 / 29
FurTiiF44
I just want to warn you, they really screwed me over, I advise you against this casino. The day you win a big payout, they will do everything to make you struggle. And I'm not the only one in my family who has been scammed by CRESUS CASINO.

1
1. Sss97
  
  I confirm that I felt in danger, they closed the account after I deposited a lot without any gains.
  
  0
Answer 12 / 29
Ns
Hello,

I just won a fairly significant amount, and just to reassure you, everything is in order for now, they are transferring the winnings as agreed, I was a bit scared at first too, but as I told you, every week the money is being credited to my account, so you can go for it with your eyes closed, happy gaming!!!

1
Answer 13 / 29
Lola
Honestly, yes, I’ve been playing with them for 8 years and I’ve won big prizes like 10,000 and 5,000, etc., and I can tell you that they are really 100 percent serious.

1
Answer 14 / 29
Fannymatbri
Hello, I have a problem; they don't want to pay me because my ID card is no longer valid. Do they have the right to do that, knowing that they didn't ask us for anything when we registered?

0
Answer 15 / 29
FABIO
Hello,

I have never had any issues with this casino, recently I won 10,000 euros and I received it without any problems. You can send your documents without any issues.

0
1. Lianna
  
  Hi, when you first validated your documents to make a withdrawal, was it marked as approved? And how long did it take for you to get paid afterwards?
  
  0
2. charlys55
  
  @Lianna
  Hello,
  
  They need no less than 10 business days to send you your winnings!! But they do arrive ... No worries about the transferred winnings, just a bit long for my taste ...
  
  2
Answer 16 / 29
charlys55
Hello, yes to withdraw your winnings you will need to send the necessary documents.

As for me, I have been playing since August 2022, I have won over 2000 euros in winnings, transferred to my account without any issues on that side! And I insist, I have indeed received my winnings!!

What I can criticize them for is that when you win the slightest amount, it takes them more than 10 business days to transfer your winnings! I won 750 euros on February 7, and as of today, February 17, I still haven’t received what I’m owed!

On the other hand, when you deposit with your credit card, the amount is deducted from your account immediately and I don’t find that cool!!

At Casino Crésus they are "smart", you win, you request your money but if you have the misfortune to leave some on your player account to continue playing or if you recredit a few days later, don’t expect to win!! They take everything back!!! And we have tested this several times! I say "we" because we play as family and friends!

So what to think about it???

Also, when you try to contact them via email, don’t expect to receive responses for weeks, if ever!! There are 4 of us players who have noticed this, I contacted them via chat explaining the various situations and I was told that our emails must surely be going to the "spam" folder! Ha ha ha!! All of our emails??? Of course!! And they tell you that since you’re going through your chat account, they cannot intervene!!

I insisted and finally managed to unlock my brother's account, which had been blocked for weeks without any reason!!! Same for my friend who had just deposited money, they outright closed her account without a comprehensible explanation!!

That’s our little experience as players...

0
Answer 17 / 29
Marik
oooo but I see that there are many with the same problem, so they are liars. I also have the same issue, I signed up, I funded the account after multiple top-ups, I won a bit and I reinvested the winnings on 09.02.23, the withdrawal was approved, but until now I haven't received any transfer, they are some crooks and liars.

0
Answer 18 / 29
Dali
I have been playing for years and I have never had any problems with withdrawals.

0
Answer 19 / 29
BettyDress
Hello

Yes, normally it's fine, I managed to withdraw..

I confirm what Nalya says!

But for large amounts, I've seen cases where it makes your life hard...

So my advice is to withdraw your winnings from the online casino gradually...

0
Answer 20 / 29
Ninon
Hello, I have always sent the documents while hiding the credit card numbers as requested, whether it was on different occasions, and I have always received my winnings without any issues.

The only catch is that for a win exceeding €10,000 on Win Unique, it's the only casino that pays back only €5,000 per year max for French players, meaning that the winnings will be fully received in 2025.... at other casinos, there are just limited weekly transfers, but the total winnings are paid out.

But like you, I am not reassured before sending documents, especially for the credit card, but well, there are no other means to receive the winnings.

0
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Cresus Casino: withdrawal

29 answers

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