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Unable to open my laptop

Germ5 -  

Hi, I have a portable computer brand 'Asus' that asks for a password I don't have, so I can't open it, and where I bought it says I must send it to ASUS.

1 answer

  1.  fabul Moderator
    Hello,

    Unless you find a way through your Microsoft account

    From another PC, use the MediaCreationTool to download a Windows 10 ISO file (for another PC). For Windows 11, if compatible, you can download it directly to create a USB drive of 8 to 16GB or more to upgrade, repair, or install Windows.

    Windows 10
    https://www.microsoft.com/fr-fr/software-download/windows10/

    Windows 11

    https://www.microsoft.com/fr-fr/software-download/windows11

    Once you have the Windows ISO file, you can create a bootable USB drive with Rufus or Ventoy

    https://rufus.ie/fr/

    https://www.ventoy.net/en/download.html

    If the PC is old, you need to create the USB in MBR mode

    If it is newer (Windows 8 or higher) in GPT mode for EFI (Secure Boot Support for Ventoy depending on how the BIOS is configured)

    Ethernet disconnected, boot with the PC’s Boot Menu key

    You can search on Google "[Brand Model] Boot Menu Key"

    Choose "Custom installation" (Not upgrade)

    Not required to format if there is space; if there is data, they will be moved to a Windows.old folder (which will automatically delete after 10 days)

    Install on the same partition, or, if you wish, delete all system partitions and create a new one (Deletes data).

    Ethernet disconnected, when Windows tries to force you to connect to a WiFi network, press Shift+F10 and type: oobe\bypassnro

    Choose (I don’t have Internet)

    Not required to enter a session password; leave it blank, and when the installation is finished, look in the settings for "BitLocker" to disable it, which will prevent the problem from recurring.

    If resolved, you can click on "Resum" (Recovered).

    Have a good evening.

    @+
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