Restauration systeme

bonjour
qui peut me dire pourquoi j'ai plus accès a la restauration système ainsi que l'aide et support ?
merci de votre aide
Configuration: windows xp

2 réponses

  1. Salut,

    peut etre des bêbêtes ..

    télécharge hijackthis:
    http://www.hijackthis.de/downloads/hijackthis_199.zip

    Installe le dans son propre dossier:
    Par exemple C:\hijackthis
    Lance le, clique sur "do a system scan and save logfile"
    Puis copie et colle le rapport ici.
    1. bonsoir
      excuse mais je n'ai pas eu le temps hier voici le rapport merci

      Logfile of HijackThis v1.99.1
      Scan saved at 19:47:06, on 10/01/2006
      Platform: Windows XP SP2 (WinNT 5.01.2600)
      MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

      Running processes:
      C:\WINDOWS\System32\smss.exe
      C:\WINDOWS\system32\winlogon.exe
      C:\WINDOWS\system32\services.exe
      C:\WINDOWS\system32\lsass.exe
      C:\WINDOWS\system32\svchost.exe
      C:\WINDOWS\System32\svchost.exe
      C:\WINDOWS\Explorer.EXE
      C:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exe
      C:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exe
      C:\Program Files\Fichiers communs\Symantec Shared\SPBBC\SPBBCSvc.exe
      C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
      C:\WINDOWS\system32\spoolsv.exe
      C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
      C:\Program Files\Alwil Software\Avast4\ashServ.exe
      C:\Program Files\Fichiers communs\Symantec Shared\DJSNETCN.exe
      C:\Program Files\Norton AntiVirus\navapsvc.exe
      C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
      C:\WINDOWS\System32\svchost.exe
      C:\Program Files\Fichiers communs\Symantec Shared\CCPD-LC\symlcsvc.exe
      C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
      C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
      C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
      C:\Apps\Powercinema\PCMService.exe
      C:\Program Files\QuickTime\qttask.exe
      C:\Program Files\MessengerPlus! 3\MsgPlus.exe
      C:\Program Files\Logitech\Video\LogiTray.exe
      C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe
      C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe
      C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
      C:\Program Files\MSN Messenger\MsnMsgr.Exe
      C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
      C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
      C:\WINDOWS\twain_32\A4CIS600\WATCH.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\Program Files\Messenger\msmsgs.exe
      C:\DOCUME~1\michele\LOCALS~1\Temp\Répertoire temporaire 2 pour hijackthis_199[1].zip\HijackThis.exe

      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tiscali.fr/
      R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Liens
      O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
      O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
      O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
      O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
      O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
      O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
      O4 - HKLM\..\Run: [ATIPTA] C:\ATI Technologies\ATI Control Panel\atiptaxx.exe
      O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe"
      O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
      O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
      O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\Video\ISStart.exe
      O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Fichiers communs\Real\Update_OB\realsched.exe" -osboot
      O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Fichiers communs\Symantec Shared\ccApp.exe"
      O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
      O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
      O4 - HKLM\..\RunServices: [DJSNetCN] C:\Program Files\Fichiers communs\Symantec Shared\DJSNETCN.exe
      O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
      O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
      O4 - Startup: Watch.lnk = C:\WINDOWS\twain_32\A4CIS600\WATCH.exe
      O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
      O4 - Global Startup: Logiciel Kodak EasyShare.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
      O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
      O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
      O8 - Extra context menu item: &Traduire à partir de l'anglais - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
      O8 - Extra context menu item: Pages liées - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
      O8 - Extra context menu item: Pages similaires - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
      O8 - Extra context menu item: Recherche &Google - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
      O8 - Extra context menu item: Version de la page actuelle disponible dans le cache Google - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
      O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
      O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1135623207812
      O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1135694287828
      O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} - http://installs.hotbar.com/installs/hbtools/programs/hbtools.cab
      O16 - DPF: {983AB2CC-3D50-11D9-ADFE-00062919A34C} (ActiveXUpload.UserCtrl) - http://www.photoservice.com/activeX/newUpload.CAB
      O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
      O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
      O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
      O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
      O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
      O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
      O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccEvtMgr.exe
      O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccPwdSvc.exe
      O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\ccSetMgr.exe
      O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\DJSNETCN.exe
      O23 - Service: Service Norton AntiVirus Auto-Protect (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
      O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
      O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
      O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHIE~1\SYMANT~1\SCRIPT~1\SBServ.exe
      O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\SNDSrvc.exe
      O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\SPBBC\SPBBCSvc.exe
      O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Fichiers communs\Symantec Shared\CCPD-LC\symlcsvc.exe
    2. c koi tout ce barratin dans le rapport j'y connais rien
      merci