Remote surveillance

I do not agree with the bye bye because in this case, remote monitoring is manifested to alleviate doubts and generally involves sending a guard with a dog to confirm the failure.

and if he cuts the phone line, bye bye too!
so solution = mobile phone

We go through GSM and GPRS!!! So no more telephone lines!!

We must not forget that now EPS can transmit over GSM GPRS.

the EPS system goes through subcontractors for interventions and not the police.

Hello, the purpose of this research is to create a report on the various protection systems available to individuals today. Please feel free to contact me to discuss this if you wish. Thank you.

@sebastienI'm intruding on your conversation with Bibo!!! He seems a bit... self-assured: if you put a mirror under his username, you'll read "Pipo"! Watch out!

@GROS NEZApparemment, t'es trop malin, toi, GROS NEZ ; comment t'as trouvé l'idée du miroir ? En regardant tous les matins ton miroir, peut-être, vu qu'il en marre de ton nez !!!

Can you provide a little more information
andre

Hi, I'm a technician in electronic security, what do you want to ask exactly?

Good evening, I just read your message. If you still need qualified people in programming and remote surveillance, let me know, thank you.

@biboGood evening.
I live in Spain and I've just purchased a VERISURE alarm from Securitas with an external detector. Currently, as the alarm is programmed, if the active external detector detects a presence, it simply talks to the thief and takes a photo. Nothing happens inside the house. Do you know if the keypad or the control panel can alert me to this presence with beeps or by triggering the siren? Securitas tells me that this is not planned. It seems strange to me for a modern alarm.
Thank you in advance.
Patrick

@L'EspagnolWorking for Securitas Direct, the outdoor detector is a pre-alarm system that alerts us to movement on the two beams; no siren is triggered, but we can activate a chime at the slightest movement, notifying you with a beep in your home.
Call the installer who came to set it up and will personally activate this movement beep.
Best regards.

It's true that you absolutely need to take the GSM system (cut-off of wires), but it's also true that you shouldn't go with SECITAS directly! They're not serious and are a scam! Unreliable equipment, incompetent staff, very expensive installation. Others do a better job for less and also with GSM.

Hello sir, I just read your message on this forum, I would like to get in touch with you regarding a matter. If you receive my message, please confirm it for me. Thank you.

Hello, the only problem with the traditional landline, known as PSTN, is the cost of recurring tests that are not included in the subscription and are terribly expensive.

Hello, I'm intruding on the conversation to share my experience with remote surveillance. I had been subscribed for several years through France Tel. I had numerous triggers at the beginning without issues (my mistake) and a response from the agents. Then, there was a battery problem, and there was no response from the surveillance to report it. No more calls after false triggers... The worst part, no response to my phone calls. Considering they were inactive, after several unsuccessful call attempts, I canceled by registered letter. No responses from their services, but the deductions stopped. I isolated the control panel from the phone 15 days ago. I WAS BURGLED LAST SATURDAY. The burglar came through the only possible exit, which had a battery issue that needed replacing. Surprising, isn't it?
I have a strong conviction that my burglar was connected to the remote surveillance that I had dropped, namely SECURITAS DIRECT.
Other clues confirm this doubt

To anyone who can hear me.

@mcenroeGood evening, this also seems very strange to me. I work at Securitas Direct and I cannot understand what the issue was precisely.
Could there have been a problem with the phone line compromising the cyclic tests to check the condition of the equipment or trigger transmission?
Why didn't you update the system to GSM/GPRS with image transmission?
Best regards.

@mcenroeHello,

I haven't been very active on the forum until now, but I would like to respond to this post. I would like to clarify that since I am not employed by Securitas Direct, I am not particularly advocating for my own interests. However, this is a serious accusation that, as an operator myself (meaning I receive and manage alarms from several thousand clients connected to my workstation), prompts me to react because it could very well blow back on me, and a discrediting accusation like this puts our entire service into question. It's good to know that employees of companies governed by the "prevention and security" convention are registered with the sub-prefectures and must present a clean criminal record. So, in principle, we can expect this to be a guarantee of quality and safety, although exceptions may exist.

All this to say that rather than making accusations based on strong suspicions, I encourage you to file a formal complaint with the competent authorities; an investigation will be conducted, and if there is wrongdoing, it should be proven, demonstrated, and the offender punished. I take this somewhat personally, as I can't imagine facing such a situation.

That said, concerning your previous issues, your criticisms seem justified, given that operators are well aware of the technical problems on the monitored sites, whether it's battery issues or false alarms, and they are required to notify either the client or the company's customer service for a technical intervention as quickly as possible to ensure the proper functioning of the installed system.

Lastly, and this is not the least important point, regarding the ease of contacting your monitoring operator, I recommend that you obtain the phone number for the monitoring center, where you can be sure to reach someone 24/7, while not hesitating to be patient, as operators must prioritize managing alarms first, and any other requests, including phone calls, second. I know I risk being cursed by other operators on this forum, but this is part of the normal services in my view.

Best regards,

kergégé

Good evening Laura,

Could you let me know if they have made the change in diagnostic numbering on their end from their central system, or did they intervene at your location? If so, did you document their procedure for making this change? Because the documentation for that darn EPS system is useless, and keyboard intervention seems to be restricted..

Thank you

@toto95No one provided the keyboard shortcut to change the diagnostic number or how to disable it.

@toto95Indeed, this manipulation can only be performed by an installation technician, and under no circumstances will they share the manipulations to access the configuration menus of the installed systems. This would constitute a serious professional misconduct on their part. So, gentlemen and ladies, do not look in that direction; a meeting with a sales representative remains the best way to achieve your goal.

Sincerely,

Kergégé