View original (French)

Code PIN invalide

Chris38234 -  

Hello,

I have a HP laptop running Windows 11, I've had it for a year and a half (new).

It was working fine until recently, but the home page where you enter the PIN is inactive. I type my PIN (confidential box) and nothing happens (not even other numbers or letters).

I tried looking for tutorials on YouTube and found nothing.

Thanks in advance to anyone who can help me fix this,

Chris 38234

4 answers

  2. Chris38234 Author

    Hello,

    I took the computer to the store's after-sales service (SAV) on June 15th, and since it was still under warranty they sent it to the manufacturer. They returned it to me on July 9th.

    Summary:

    "Reinstallation of the operating system.

    Because the operating system wouldn’t boot, the OS had to be reset to the purchased version."

    I rebooted the computer and had to redo all the steps. Although I expected to lose everything, some of my files remained.

    Everything works fine, I’m hesitant to reinstall the programs I had installed.

    1. Chris38234 Author

      I tried, I got stuck at step 2 to enter the password received via my email, because it seems like the keyboard is not working...