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Bitdefender error

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joja4950 -  
Hello,

I have been getting this message since yesterday as soon as I open my PC

A problem has occurred in Bitdefender threat scanner. A file containing error information
has been created at c:\windows\temp\bitdefender threat scanner.dmp. You are strongly encouraged
to send the file to the developers of the application for further investigation of the error.

What does this mean and what should I do?
Thank you

Configuration: Windows XP / Internet Explorer 8.0

18 answers

  1.  David de Bitdefender
    To the concerned users: to receive information as soon as it becomes available, send an email (even empty) to ave (at) editions-profil.fr
    You will be notified by email with the step-by-step solution.

    --
    At night, all hackers are gray.
    5
    1. timesi
      Honestly, if you ever have a problem with Bitdefender, contact customer support; they are really responsive. My issue was resolved in two days, compared to others...
      -1
      1. joja4950 Author
        thank you very much David our savior
        0
        1. Ben
          Everything is fine then. Great! And thanks again.
          0
          2. David de Bitdefender
            @joja4950 @Ben: don't panic, your PC is well protected ;) Autoscan is the automatic file analysis; it triggers when you are not using the computer's resources (to avoid disturbing the user session).

            --
            At night, all hackers are gray.
            0
            1. Ben
              Hello,
              my autoscan is also inactive but I no longer have the error message. Does this mean that my computer is not automatically protected?
              0
              1. joja4950 Author
                Hello
                I no longer have the error message, but my auto scan is still inactive
                the only other solution offered to me is on pause (0)
                what should I do?
                thank you
                0
                1. Ben
                  Thank you. I did the manipulation. I think the problem is resolved for me.
                  Have a good evening.
                  0
                  1. juju666 Security Contributor
                    Hello Eric,

                    Just a simple question, did you get the patch for the 64-bit versions?
                    Did you run it with right-click -> admin?

                    Talk to you later

                    --
                    .::. Security Contributor .::.
                    0
                    1. bekah
                      Good evening, I have the same problem as you, but I can't execute BDRepair TOOL 64exe, an error appears
                      can you help me?
                      kAT
                      0
                    3. kylisa57
                      Thank you, it's done, but is my PC protected?? Because Bitdefender won't open at all...
                      0
                    5. kylisa57
                      It's okay, I succeeded, thank you for your help ;-)
                      0
                  2. Eric
                    Hello,

                    I tried the patch on my "Windows 7 64-bit" PC and it doesn't work.
                    A window opens indicating that it did not execute properly.
                    Is my PC protected while you find a solution?

                    Thank you for your response.
                    0
                    1. David de Bitdefender
                      Hello Eric, have you followed the KB? Here it is in French:
                      http://kb.supportbd.com/2002/

                      If it still doesn't work, please contact technical support (link at the bottom of the KB page).
                      Best regards,
                      0
                  3. David de Bitdefender
                    Hello everyone, a FAQ is available, in English for now:
                    http://www.bitdefender.com/support/Bitdefender-Antivirus-Free-crash-on-09-04-2013-1124.html

                    In French, in summary, you need to run the patch from one of the links below depending on your system architecture:
                    http://www.bitdefender.com/files/KnowledgeBase/file/BDRepair_Tool_win32.exe
                    For 64-bit systems
                    http://www.bitdefender.com/files/KnowledgeBase/file/BDRepair_Tool_x64.exe

                    When the program has finished its operations, restart the computer. Once the computer has restarted, wait a few minutes and check that everything is working normally.

                    --
                    At night, all hackers are gray.
                    -1
                    1. SimonS2016
                      When I try to run the patch for 64-bit systems,

                      this appears: Bitdefender repair tool encountered an error. Please contact support to get help with this issue

                      THANK YOU for your help.
                      0
                  4. joja4950 Author
                    it's not working
                    what is the exact email?
                    thank you
                    1
                    1. David de Bitdefender
                      You will receive an email when the tutorial is available ;) You will receive it by tomorrow at the latest, our entire team is on alert for this bug.
                      0
                    2. kylisa57
                      same problem as everyone else....
                      0
                    3. juju666 Security Contributor
                      Send an email to ave@editions-profil.fr
                      (replace [AT] with @ and [DOT] with a dot)
                      and you will be notified when the correction is released.
                      0
                  5. joja4950 Author
                    I just sent it
                    please let me know what to do
                    have a good evening
                    -1
                    1. David de Bitdefender
                      Hello everyone, this bug concerns Antivirus Essential. A fix is in the finalization stage and will be made available through the FAQ on the Bitdefender website. I will add the link to this post as soon as it becomes available!

                      Sorry for the inconvenience,

                      --
                      At night, all hackers are gray.
                      0
                      1. timesi
                        Hello,

                        I have a problem with my Bitdefender, it no longer works. I believe it's because of the "update" error, but I started the repair with the program and now this happens: error repair tool encountered an error. please contact support...

                        Thank you, best regards.
                        0
                    2. Ben
                      Thank you, I sent you the file via the link you provided.
                      Thanks again.
                      0
                      1. juju666 Security Contributor
                        I alerted Bitdefender support, a response shouldn't take long...

                        --
                        .::. Security Contributor .::.
                        2
                        1. Ben
                          Hello,
                          I've been having the same issue since yesterday. It's strange that it's happening to so many people at the same time. What should be done?
                          Thank you for your help.
                          -1
                          1. anonyme
                            Hello,
                            I have the same thing showing up regularly since this morning.
                            What does that mean?
                            I can't find this file C:\Windows\TEMP\BitDefender Threat Scanner.dmp, and I don't know much about computers...
                            If anyone can help...
                            Thank you.
                            -1