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D-jix M370 Issue

Lindsay97 -  
Hello, I am currently having a problem with my D-jix M370 mp3 player. I just formatted it and added music again, but when I try to listen to my music, it shows "Alert: Erroneous File" on all my songs, whereas it didn't do that before. What should I do?
Configuration: Windows XP Internet Explorer 7.0

41 answers

  1. mika
    I just bought it
    I know the answer to this problem
    You just have to read the manual, it's there
    21
    1. menina63
      Hello, I also just bought the D-Jix and I formatted it, but I can't play the music "format error" and I admit that I don't understand everything in the manual.
      0
    2. zazze
      Hello,
      after going through the paper and pdf manual several times, we have not resolved the issue of reading the faulty files.

      Please let us know how you were able to resolve this issue????
      My child is eagerly waiting for the solution to enjoy their Christmas gift...
      Thank you

      Best regards
      0
    3. menina63
      @zazzeBonjour, j'ai ouvert avec le clic droit de la souris le disque amovible dans le poste de travail et j'ai formaté, et j'ai pu y rentrer ma musique correctement. Par contre, il est toujours impossible de lire une vidéo ou des photos. Si quelqu'un peut m'aider, merci.
      0
    4. jetv
      @menina63For the videos, you need to install the transcoding software provided on the CD to convert them to the d-jix format; otherwise, it won't work. I haven't tried it for the photos.
      0
    5. je t aime
      r1 as to say
      0
  2. kassis2b
    Good evening,

    I am completely lost and I hope to find some help from you. I just bought a d-jix M370 to listen to music. I plugged the device into my PC, I installed the CD that came with it, but I don't understand how to transfer my audio files from the PC to the MP3??? I’ve read all the messages so I tried different procedures but without success, I don’t understand anything, I must say that I'm not very skilled to begin with!!! Could someone help me explain the procedure from A to Z?????? Even following what is written in the guide, I can't get anything to work! HELP, thank you in advance.
    7
    1. allan59496
      I only got them at Christmas, but anyway
      so go to the installation disc
      go to Firmware Installation
      there you have two files, the one you can't open is the update, but next to it you have ConsumerUpdate 2.8.1.2
      open it, double click on ConsumerUpdate, install it and then you have the pink Game Boy, but it’s my mistake that I didn’t start it
      you open it
      go to open, and you
      take the CD update
      prepare the USB cable
      take your MP4, go to update
      you say yes
      you plug in the cable
      and you click on update
      and there you go, sorry if it was long but I had to find the CD
      6
      1. allan59496
        I don't know if you arrived, but I'm going. So I'll check tomorrow, hoping it works.
        See you tomorrow
        Oh, I managed to do the videos of the ball, but they could have been in French.
        LOL
        0
      2. allan59496
        @allan59496Roline, hurry up, I have class starting Monday so I won't be very available anymore.
        0
      3. roline63
        @allan59496Thank you for all this information, I'll test it and let you know! See you later!
        0
      4. Roline
        @allan59496A big thank you to you Allan, the MP3 is working, thanks to perseverance and especially your help! I haven't tested the MP4 yet, I might still need your guidance!! In any case, thank you
        hugs, see you later
        0
      5. MARIA
        me instead of undate I have upgrade I still tried but it doesn't work
        0
    2. xenio
      Hello
      Does anyone know if it's possible to open the d-jix m370 without breaking it?
      3
      1. Little Smile
        Yes, by dropping it very hard (but too much) on the ground!
        Mine opened up like that even though I didn't want it to! However, the plastic isn't very sturdy!
        0
    4. maya-44-miss
      C'est bien gentil de dire qu'il est sur la notice, mais vous ne pouvez pas marquer plutôt le site.
      1
      1. la rebelle
        We've already answered that. For the videos, they need to be resized with the software provided, which is called "AVIconverter," in order to be played with mp4. As for the music, I don't know, for me it works. Check that they are indeed music files in mp4 format.
        0
      2. zazze
        @la rebelleGood evening everyone

        As MIKA said on Sunday, November 16, 2008, you just have to read the manual

        Page 30 "format the internal memory"

        Connect the M370 to the PC - click "start" - click "My Computer" - select the drive "E" (internal memory of the M370)

        Then - file - format - start

        Since then, my M370 has been working fine

        @+
        0
      3. beb
        @zazzeI tried to follow your advice, but when I start it up, I get a message that says: the disk is write-protected. What should I do?
        0
      4. allan59496
        @bebHi, did you follow Zazze's advice?
        If it's that one, you need to see if it's not locked.
        0
      5. jejehehe35
        @zazzesorry but no, not for me, for me it's not drive E but rather removable disk F
        0
    5. max
      I have exactly the same thing, if someone could help us.
      0
      2. risbo
        Hi,

        I deleted the files that weren't working anymore, added some new ones, and everything is back in order.
        Additionally, it's worth noting that updating the driver is not necessary unless you're using a Windows from the 2020s, which I doubt.
        Anyway, have a great day everyone.
        0
        1. la rebelle
          If you read the user manual, you will see that you need to use the provided software (the installation CD); it is for resizing the video.
          0
          1. i
            l:fbvg:bvmn:kkjulv,defvgvbhnjklmloiuyltkjrehgfdsdfghjklloiuyè-t(re"rtyuiopoiè-('"é'(-è_çà)=4545454710azertyuiop^$qsdfghjklmù***<<wxcvbn,;:!qsdfghjklmù*qsdfghjklmù*ùazertyuiop^$²&é"'(-è_çà)=/*-*

            +-63./8520
            0
        2. la rebelle
          I have a problem myself: I resized the videos, but when I try to watch them on mp4, I can only see the first second, and this happens for all the videos I've tried... If someone can help me in return... Thank you in advance.
          0
          1. xenio
            What is the format of the videos you put on mp4?
            0
          2. la rebelle
            @xenio<avi>format</avi>
            0
          3. xA__tos
            @la rebelleAlert!
            Error file
            ----------------------------
            I don't know which page we solve this on, but in any case, I can't read my songs.
            0
        3. maya-44-miss
          me too, it's the same thing but with videos
          0
          1. BoFo
            What do you mean by the reader e? Isn’t it rather the reader g? Oh my, it’s driving me crazy. I just reformatted the removable disk, finally the dijix, then I added all my music, but nothing works. “Error file alert” for half of my music.
            Please help me.
            0
            1. allan59496
              Hello BoFo, I might have the solution to your problem. Have you tried doing the update?
              That is to say, restoring the file as it was when you bought it.
              And maybe you can also help me; do you know how to remove the link with the red photo when we go to -my computer?
              Keep me posted, thanks. I got mine for Christmas; I took the 8 gig for movies, and I'm at the same point as if I had an MP3.
              0
            2. BoFo
              @allan59496Hi Allan
              Which link to the red photo are you talking about? If you want to talk about the red dijix logo, you just need to insert the dijix installation CD and you will find it. It's located in a folder called Dijix media, I believe.
              How do you update it?
              0
          2. allan59496
            I don't know when I'll be able to go on my MP4, I have to export it otherwise it opens a link and the software they give you is paid.
            And I don’t know if it’s the same for you, but on your mini disk you should have a firmware folder with the update in it and the software to do it too, then you go to your MP4 in settings
            system
            and there you have the option I just noticed that it says reset, you can do it just in case
            or otherwise above there’s the update and it shows an alert because it formats it and USB connection
            and that’s it.
            0
            1. Arthémise
              Instead of listening to music, you would be better off learning a bit of spelling! Your text is barely comprehensible!!!
              No hard feelings.
              0
          3. roline63
            I also have the same problem; all my audio files are impossible to listen to; I always get the same message: "corrupted file," even for the xylophone demos and others installed initially.
            Moreover, I can't update the mp4 or format it.
            Thank you for your help.
            0
            1. allan59496
              Hi Roline, do you have the startup CD? Because otherwise I might be able to give you what you need via MSN
              well, if it works, I don't know if we can send software
              and did you try resetting it like I said just above
              and you BoFo, is it working or not???
              0
              1. roline63
                Yes, I have the startup CD, but it's a bit of a mess; I have a feeling it's the one that's crashing! It would be cool if you could help me.
                0
              2. roline63
                @roline63and the reset doesn't work
                0
            2. allan59496
              What do you mean by "beug"?
              0
              1. roline63
                In fact, on the DJIX reader, I go to the system settings menu, update or reset (no matter, the result is the same!). I answer yes to the first question: ALERT update yes or no, and then I respond no to the next: USB cable connection, and I connect my reader directly to my PC, but nothing happens, the reader is not recognized!
                For the reset, I say yes, and after that, nothing happens either!
                0
            3. allan59496
              Yeah, but with the update you need the software and also it says USB connection
              You got the software, it makes a green Game Boy
              0
              1. roline63
                Uh no, I don't think so! Can you give me some advice or guide me to get it working again?
                At first, everything was working well, and on Christmas Day, nothing worked anymore!!
                Thank you.
                0
            4. la_mini_rebelle
              I'm having big problems!!! Every time I try to upload videos, music, or images, it gives me corrupted files, or else it says "Alert, no files!" when I've uploaded images and videos!!!
              Please help me!!! Thank you for your response.
              0
              1. allan59496
                Hi mini rebel, you need to convert the videos to AVI and in an image resolution of 160X128 (this is possible with the AVI converter software on your mini disk). The images must be resized. If you're on XP, take this
                https://www.pcastuces.com/pratique/windows/xp/default.htm
                it works really well, and the music doesn’t work either. Did you do it like the others above or not???
                To check if the sound files are okay in your MP4, go to Explorer, but with the MP4 icon being a floppy disk, look in the MP4. When you find your file, check if the little icon in front is a rectangle with lines; if it’s all colored, it means the format is not supported by the MP4
                there you go.
                0
              2. Miss Kuran
                @allan59496Hello,
                I got my m^3 d-jix 370 for Christmas. I’ve read and re-read the manual, but the computer doesn’t recognize the mp3. I’ve already tried everything they said in the manual. The mp3 itself doesn’t turn on, and it is indeed set to “on.” I don’t know if this is normal, but I didn’t receive a “normal” CD; I have a CD for PSP. It’s just a tiny CD.
                Please help me because it’s really frustrating. Thank you.
                0
              3. allan59496
                @Miss KuranI'm not sure I understand you. At the time of the installation CD, did you get a PSP CD?
                And otherwise, when you plug in your MP4, if the screen glitches, it means it's loading, so you won't see it from your PC. If it shows you a message to install the MP4, you need the disc. If nothing happens when you plug it in, then it's a problem with the MP4, the cable, or your port.
                But I advise you to return it right away and tell them you're missing the software or something like that.
                I don't know about you, but it's not guaranteed for long, so hurry up.
                0
              4. la_mini_rebelle
                @allan59496Do the 5 files present in the mp4 ("launch", "m370.conf"...) have any importance for the proper functioning of the mp4?
                0
              5. allan59496
                @la_mini_rebelleYes and no, when you connect your MP4 and go to 'My Computer', if you remove them, when you double-click to open, it will tell you error
                and you have the one that is marked icon, I lost them
                thank you, and if someone can tell me how to put other games on it.
                0
            5. putindemp4
              I Don't Understand. Everything Works Except The Videos. I Resized Them As It Says To 160x128. The Format Is Indeed Avi But When I Try To Play My Videos The Message "Alert Incorrect Format" Appears. Thank You For Helping Me Because My Mp4 Has Ultimately Returned To Being A Simple MP3 -_-
              0
              1. allan59496
                Salut, il faut absolument le logiciel fourni, les autres ne fonctionnent pas parce qu'il faut changer la fréquence, le nombre d'images par seconde, le format son, etc.
                0
              2. putindemp4
                @allan59496The problem is that I don't have the original CD. Is there another way to get this software? Thank you...
                0
              3. David
                @putindemp4Hello,

                I have also been struggling with this piece of junk device for a while; it obstinately refuses to read the mp3 files I provide (screen message: "wrong format!").
                I formatted the device's disk following Zazze's recommendations (message 18), but when I added mp3 files again, it didn't work any better.
                When I applied the recommendations from Allan59496 (message 31 - pages 17 and 18 of the electronic manual), I did get "No 1Rock USB Device Firmware updating successful," but I'm no further ahead.

                P.S.:
                I'm using Vista and I made sure the device's driver is updated.
                I installed "ConsumerUpdate.msi" correctly.

                Can any of you explain to me step by step how to resolve this before I throw this horror out the window after furiously stomping on it? I'm cracking... and I haven't even tackled the video yet.

                Thank you

                P.S.: It's a shame to sell such a thing. Shameful...
                0
              4. allan59496
                @DavidWell listen, if it doesn't work, I don't know what to say, look at page 17 of the manual, it's probably better explained.
                0
            6. putindemp4
              Does anyone know how to get the software provided on the CD?
              I'm struggling with this crappy MP4, thanks!!
              0
              1. allan59496
                Sorry for the delay but I've been running late
                just type free avi converter into Google
                0
              2. putindemp4
                @allan59496Thank you for the advice. If this doesn't work, I give up and I'll smash this shit.
                0
              3. allan59496
                @putindemp4I can't find you, but I have them. I don't know how to send them to you, maybe with MSN.
                If you have a solution, it's not because I'm not too good with the internet.
                0
              4. David
                @allan59496By repeatedly doing what I indicated earlier, it eventually worked. Good luck to the castaways of the M370.
                0
              5. gé trouvé le prob
                @DavidSo it's not your device's fault, so there's no need to take it out on the salespeople or ... the problem is that you shouldn't reformat the device because a file inside allows you to read all videos and all music images ... so you just need to put that file back in your device.
                0
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