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Unable to open Ciel accounting program

frenchcaramel Posted messages 35 Registration date   Status Member Last intervention   -  
brucine Posted messages 25106 Registration date   Status Member Last intervention   -

Hello,

I can no longer open my Ciel Compta program. I'm on a computer that still has Windows 10, so nothing has changed. However, I believe I accidentally deleted part of WK.exe while cleaning up the disk.

I say part because I can still see it when I explore the file.

I thought it was the social network... Anyway, that might be the reason. And since we never make just one mistake, I emptied the recycle bin.

Is there a way to recover this program?

Thank you for your advice.


2 answers

  1.
    brucine Posted messages 25106 Registration date   Status Member Last intervention   4 170
     

    Hello,

    If it's an old local version of the software, try restoring Windows to an earlier date; if that's not possible, it's dead, Sage no longer supports these versions, we might be able to reinstall it if we have the installation media, but we can't reactivate it.

    If it's a new online version, we should be able to reinstall and reactivate it, even if we have to ask Sage support and after making a backup copy of the folder in case the reinstallation overwrites the data.

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  2. frenchcaramel Posted messages 35 Registration date   Status Member Last intervention  
     

    Hello,

    Thank you for your reply. Yes, it's an old version. I tried to reinstall Windows but I got the message: impossible because there has been an update ...

    Anyway, I'm pretty stuck. I'm going to buy another software to install on a newer computer, but what bothers me is having to re-enter 9 months of accounting.????

    By the way, I'm looking for a program that is not connected to the cloud like their new software.

    Thanks anyway

    Have a good end of the weekend

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    1. brucine Posted messages 25106 Registration date   Status Member Last intervention   4 170
       

      Hello,

      We must still be able to retrieve the data file and export it, at least in the same brand, even if the program is not open?

      Re-entering the accounts is a nightmare depending on the industry and the number of daily operations that may be involved.

      As far as I know, there isn't one now that isn't in the Cloud and subscription-based...

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