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Kobo e-reader stuck on a page,

carlytonin Posted messages 4 Status Member -  
LucienDupont94 Posted messages 3 Status Member -

Hello

my e-reader is stuck on a page and I can't do anything. Can you help me?

5 answers

  1.
    Panth33ra Posted messages 23158 Registration date   Status Member Last intervention   Ambassadeur 2 358
     

    Hello,

    Try resetting your Kobo e-reader by pressing the Home button, then go to...

    Settings > Technical Information > Reset Now.

    If that doesn't work, use a paperclip to restart the device or contact Kobo support... https://fr.kobobooks.com/

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  2. carlytonin Posted messages 4 Status Member
     

    Hello

    Thank you, but I've already tried that and it doesn't work; the screen is still frozen.

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    1. Panth33ra Posted messages 23158 Registration date   Status Member Last intervention   2 358
       

      Which method does not work?

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  3. carlytonin Posted messages 4 Status Member
     

    Hello

    I made the scroll button + on/off button, and I reset it, but nothing works, still stuck on the download page with the word "off" at the top. Thank you.

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    1. Panth33ra Posted messages 23158 Registration date   Status Member Last intervention   2 358
       

      Hello,

      Is your e-reader still under warranty (2 years from the date of purchase)?

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  4. carlytonin Posted messages 4 Status Member
     

    Hello

    Purchased second-hand last Christmas.

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  6. LucienDupont94 Posted messages 3 Status Member
     

    If your Kobo e-reader is frozen, first force a shutdown by holding the power button for about fifteen seconds (or insert a paperclip into the small reset hole). Recharge the device, then perform a complete reset by holding the power and Home buttons until the screen blinks. Also, remember to remove any micro-SD card. If the e-reader is still not recognized via Kobo Desktop, you will need to contact support, especially in the absence of a warranty.
    For your reading, appropriate lighting is useful: the Folding Touch Dimmable Reading Night Light is a foldable LED lamp with adjustable brightness and a built-in USB port. It easily fits on a bedside table and enhances reading comfort.

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