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Kobo e-reader stuck on a page,

carlytonin Posted messages 4 Status Membre -  
LucienDupont94 Posted messages 3 Status Membre -

Hello

my e-reader is stuck on a page and I can't do anything. Can you help me?

5 réponses

Réponse 1 / 5
Panth33ra Posted messages 23020 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

Try resetting your Kobo e-reader by pressing the Home button, then go to...

Settings > Technical Information > Reset Now.

If that doesn't work, use a paperclip to restart the device or contact Kobo support... https://fr.kobobooks.com/
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Réponse 2 / 5
carlytonin Posted messages 4 Status Membre
 

Hello

Thank you, but I've already tried that and it doesn't work; the screen is still frozen.
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Panth33ra Posted messages 23020 Registration date   Status Membre Last intervention   2 346
 

Which method does not work?

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Réponse 3 / 5
carlytonin Posted messages 4 Status Membre
 

Hello

I made the scroll button + on/off button, and I reset it, but nothing works, still stuck on the download page with the word "off" at the top. Thank you.
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Panth33ra Posted messages 23020 Registration date   Status Membre Last intervention   2 346
 

Hello,

Is your e-reader still under warranty (2 years from the date of purchase)?

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Réponse 4 / 5
carlytonin Posted messages 4 Status Membre
 

Hello

Purchased second-hand last Christmas.
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Réponse 5 / 5
LucienDupont94 Posted messages 3 Status Membre
 

If your Kobo e-reader is frozen, first force a shutdown by holding the power button for about fifteen seconds (or insert a paperclip into the small reset hole). Recharge the device, then perform a complete reset by holding the power and Home buttons until the screen blinks. Also, remember to remove any micro-SD card. If the e-reader is still not recognized via Kobo Desktop, you will need to contact support, especially in the absence of a warranty.
For your reading, appropriate lighting is useful: the Folding Touch Dimmable Reading Night Light is a foldable LED lamp with adjustable brightness and a built-in USB port. It easily fits on a bedside table and enhances reading comfort.
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