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Virus detected

Koony -  
MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   -

Hello,

I have a problem with my PC; I can't install any virus detection and antivirus applications, and I also can't activate the antivirus from the settings (I don't know much about computers). I put "the virus" in quotes here (C:\ProgramFiles\WindowsApp\Microsoft.6365217CE6EB4_102.2310.1001.0_...\MicrosoftSecurityApp.exe), and I don't know if I should click on it. Thank you for getting back to me.


3 answers

  1.
    MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 293
     

    Hello,

    The file you mentioned is part of Windows Defender, the antivirus for Windows 10 and 11.

    Moreover, you are posting in Google Chrome, what does that have to do with it?

    What exactly do you want to do? With what? And what are the error messages?

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    1. Koony
       

      Can you reply to me by email: ***@*** thanks in advance

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    2. Koony
       

      Hello,

      So I put Chrome as the post because I didn't know where to put it. I can't install any antivirus or detection applications. I'm pretty sure I have a virus. Also, I can no longer open Word, which is my work tool. I would like to know how to check for a virus and how to remove it. Thank you in advance.

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  2. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 293
     

    RE_

    First, indicate which Windows you have.

    If you don't know, press the Windows + R keys, type msinfo32 and press OK.

    In the window, give me the two lines below:

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    1. Koony
       

      Hello,

      Sorry for my delay.

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  3. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 293
     

    RE_

    it looks like ransomware

    what is the extension of your word file?

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