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Tasks Dalle SAMSUNG QD OLED S95B

Kleed Posted messages 8 Status Member -  
Pierr10 Posted messages 13860 Registration date   Status Moderator Last intervention   -

Hello,

I bought a display panel in a store (turned off except when a customer requested to see it).
Stated 'like new condition and 2-year warranty'.

However, I have stains that are visible when the sun hits the bay window. The stains are not visible once the TV is turned on.

Cleaning with a microfiber cloth does not work.

images :

https://ibb.co/zJCNspz
https://ibb.co/3YZTHg9
https://ibb.co/w6ZQL3k
https://ibb.co/smLvqLQ
https://ibb.co/xDT1nPw

Thank you

9 answers

  1.
    MPMP10 Posted messages 47607 Registration date   Status Member Last intervention   19 101
     

    Hello,

    If it's a defect, you need to check with the warranty, for a material defect, we can't provide you with a miracle solution through the forum!

    How to take care of your LCD or OLED TV

    https://www.sony.fr/electronics/support/articles/00167099

    How can I clean my Smart TV screen?

    https://www.samsung.com/fr/support/tv-audio-video/conseils-pour-nettoyer-correctement-l-ecran-de-votre-tv/

    Who better than Renault can maintain your Renault.
    Uh! Chuck Norris...

    1
  2. Panth33ra Posted messages 23240 Registration date   Status Member Last intervention   Ambassador 2 365
     

    Hello,

    Given your photos, I think your screen (and particularly the pixels) are dead. You should avoid buying display products. You have no idea how they were handled.

    In this extracted photo, you can clearly see 5 dead pixels. I strongly advise you to return the screen and get a refund.

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  3. Kleed Posted messages 8 Status Member
     

    Oh yeah, I see...

    Samsung is telling me to return the product because I have a 14-day withdrawal period. They don't want to activate the warranty for now. I think they prefer that the store handles the issue within the 14 days.
    I'll check with them. Thanks.

    0
    1. MPMP10 Posted messages 47607 Registration date   Status Member Last intervention   19 101
       

      I bought from a store > Stated 'condition like new and 2-year warranty = return to the store's customer service.

      1
  4. Kleed Posted messages 8 Status Member
     

    The only issue is that it was an online store, so I think the return will be at my expense...

    0
    1. Panth33ra Posted messages 23240 Registration date   Status Member Last intervention   2 365
        
       I bought a slab that was on display in a store.

      You're getting your wires crossed. Is it online or in a shop?

      0
    2. MPMP10 Posted messages 47607 Registration date   Status Member Last intervention   19 101
       

      You should read the terms of sale on the website in question.

      0
  6. Kleed Posted messages 8 Status Member
     

    It was on display in a shop, but I bought it online. The girl on the phone specified to me that it was like new and that they only turned it on at the customer's request.

    0
    1. MPMP10 Posted messages 47607 Registration date   Status Member Last intervention   19 101
        
       She was on display in a store

      So in a brick-and-mortar store?

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  7. Kleed Posted messages 8 Status Member
     

    Yes, it's called FutureLand.fr

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    1. Panth33ra Posted messages 23240 Registration date   Status Member Last intervention   2 365
       

      So the store is located at... 129 rue de la Farnière - 69400 Villefranche/Saône - Gleizé

      Website... https://www.futureland.fr/

      0
  8. Kleed Posted messages 8 Status Member
     

    That's right. They have a physical store, but you can also order online.

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    1. MPMP10 Posted messages 47607 Registration date   Status Member Last intervention   19 101
       

      You need to claim the warranty with this store.

      0
  9. Kleed Posted messages 8 Status Member
     

    Well, I found the problem, it's the anti-glare filter... Thinking it was the protective film, I started to remove the anti-glare filter and I realized it was the issue...

    I'm waiting for a response from the store, but in my opinion, the warranty is going to be void...

    0
    1. Pierr10 Posted messages 13860 Registration date   Status Moderator Last intervention   5 856
       

      Hello,

      This is what I was going to explain to you (surface treatment of the damaged screen) and I saw that you figured out the origin of the problem by yourself.

      So, unfortunately, the warranty will not apply and I don't think it's repairable.

      What a shame!

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  10. Kleed Posted messages 8 Status Member
     

    So €1500 down the drain, it hurts for a defect that was there from the start...

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    1. Pierr10 Posted messages 13860 Registration date   Status Moderator Last intervention   5 856
       

      If the cleaning was done in the store by a person in charge of maintenance, it's worth insisting with the salesperson.

      0