View original (French)

Issue with Instagram Reels

Max -  
 Pindu07 -

Hello, I have always had access to Instagram Reels on my phone since they were added, but for the past week, this is no longer the case (on my main account). I do have a second account connected, and everything works perfectly on that one. However, on the first account, which is the one I use constantly, I no longer have the Reels tab or the ability to scroll, and after sending a reel (I can see the one someone sends me but can't watch others).

On my computer connected to my Instagram account, everything works very well.

Do you have a solution for me?


5 answers

Answer 1 / 5
Pindu07
 

Hello,

I have the same issue on my side since February.

Is it still the case for you? And if not, how did you solve your problem?

Thank you
1
Answer 2 / 5
-Shadow- Posted messages 2148 Registration date   Status Member Last intervention   270
 

Hello,

have you tried reinstalling the app?

Of course, be sure to check that you have the password for each account.

Best regards

Shadow
0
Max
 

Yes, it's one of the first things that came to mind and it hasn't changed anything.

0
Answer 3 / 5
Charlie4594 Posted messages 1 Status Member
 

Hello,

I am the person with exactly the same problem and have received no response from Instagram's support service.

Thank you
0
Answer 4 / 5
Gaetan
 

I have exactly the same problem. Has anyone found a solution?

Thank you,

Gaëtan
0
Answer 5 / 5
Radinoz Posted messages 7209 Registration date   Status Contributor Last intervention   1 165
 

Hello

You need to use the problem reporting form:
https://fr-fr.facebook.com/help/instagram/381579045265733

And don't be in a hurry.

Edit: that said, given the increase in posts, it must be related to the latest update... let's see if it stays this way (the button might be hidden somewhere) or if everything goes back to normal... sometimes Instagram runs tests... and reverts if user feedback is bad.

;)
0