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Connection issue with the CAF website: address not found.

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spiloux Posted messages 8 Status Membre -  
pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention   -

Hello,

For the past 2 days, I have not been able to connect to the CAF website using my PC and Wi-Fi. However, I can connect to other sites like CCM...

I have tried with Firefox, Chrome, and Edge with no results.

I have performed a restore with no results.

However, with another PC still on Wi-Fi, there is no problem.


Where does the problem come from?

Thank you for your help.

11 réponses

Réponse 1 / 11
jee pee Posted messages 31912 Registration date   Status Modérateur Last intervention   9 947
 

Hello,

https://caf.fr opens, but if we choose My account, I get a message saying "Site under Maintenance".

We therefore have to wait.
1
jee pee Posted messages 31912 Registration date   Status Modérateur Last intervention   9 947
 

The site is no longer under maintenance; I have the login window.

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Réponse 2 / 11
spiloux Posted messages 8 Status Membre 1
 

Hello,

As requested, I'm getting back to you to provide updates.

So, since then, there have been no more connection issues. To be continued...
1
pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention   8 719
 

Hello spiloux,

Thank you for the feedback.


Have a nice day.

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Réponse 3 / 11
Samy
 

Hello, I have the same problem, all sites on my iPhone open except the CAF website, server not found.
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Réponse 4 / 11
Samy
 

The CAF website doesn't even open (server not found)
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Réponse 5 / 11
Samy
 

Hello again spiloux, have you found a solution to the problem? Thank you.
0
pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention   8 719
 

Hello,

It seems that the CAF website is working or is back up at this time.

--------------------------------

------------------------

Try to connect again.

@+

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Réponse 6 / 11
spiloux Posted messages 8 Status Membre 1
 

Hello,

No, the CAF site is not under maintenance, and the problem is not on their end since I can connect to it without any issues from another PC and the same box...

I just tried, and it's the same thing. Address not found.

Thank you for your help.
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Réponse 7 / 11
pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention   Ambassadeur 8 719
 

1- Temporarily disable your antivirus.

2- Clear the cache of your browsers ==► Delete cookies: how to remove them in a web browser

3- Test in private browsing (Without extensions) ==► Private browsing: how to enable it

4- Restart the PC.
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pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention   8 719
 

There was indeed a major spike when the CAF encountered issues that very day (in the afternoon).

Regarding '' maintenance '' for example, reported by @jee pee StatutModérateur, whom I greet by the way.

==► CAF outages reported over the last 24 hours

Your connection issue is probably something else.

Only connect on the PC that is having the issue, disconnect your other PC.

The goal is not to log in simultaneously 2 times with the same CAF account from 2 different PCs.

@+

0
pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention   8 719 > pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention  
 

If you have a VPN disable it or disconnect (from the proxy).

@+

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Réponse 8 / 11
spiloux Posted messages 8 Status Membre 1
 

Hello,

I have tried the tests in <8> without any results...

As a reminder:

- on another PC: no problem

- on my PC, here is the message I receive:

Hmm, we can't find this site.

Unable to connect to the server at www.caf.fr.

If the entered address was correct, you can:

- Try again later
- Please check your network connection
- Check that Firefox is allowed to access the Web (your connection might be active but protected by a firewall)

Thank you for your follow-up.
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Réponse 9 / 11
pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention   Ambassadeur 8 719
 

Hello,

In your next message, provide the name of your antivirus and the version of Windows.

@+
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Réponse 10 / 11
spiloux Posted messages 8 Status Membre 1
 

Hello,

Well, I really don’t understand anything at all.

Last night, just before my message, it wasn't working and I had the message I sent you. Yet at the same time, on another PC, I was able to access the CAF homepage without logging in...

This evening, habitually, I tried to log in to the CAF site and there... it works!

I tried on Firefox (which I often use), Chrome (which I rarely use), and Edge (which I never use) without any issues on all 3 browsers.

Thanks anyway, pistouri, for your help.

Even though I didn’t do anything. Just put the PC to sleep after closing it...
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Réponse 11 / 11
pistouri Posted messages 19008 Registration date   Status Contributeur Last intervention   Ambassadeur 8 719
 

Hello,

Indeed, as strangely as it happened, you can now log in to the CAF website.

Perhaps there were some updates on the PC, but you would have mentioned that, as well as Firefox, there was an update yesterday, but that doesn't explain the 2 other browsers.

I don't know which account this should be put under, maybe a mischievous angel :-)

Check in the coming days if you can still log in, thanks for the feedback.

@+
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