Recovery sur HP impossible

pacorabano Messages postés 187 Date d'inscription   Statut Membre Dernière intervention   -  
Didi64_549 Messages postés 2110 Date d'inscription   Statut Membre Dernière intervention   -

Bonjour,

J'ai un ancien PC HP all in one sur lequel j'essai un recovery depuis 2 jours

La procédure ne va pas jusqu'au bout j'ai un message d'erreur m'indiquant " le lecteur spécifié est introuvable"

Le PC est dans sa configuration matériel d'origine

Le fichier d'enregistrement est celui là :

[ 4:45:51,41][BBV2_EUE.cmd] ************************************************** 
[ 4:45:51,44][BBV2_EUE.cmd]  [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started... 
[ 4:45:51,47][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:51,49][BBV2_EUE.cmd]  Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder... 
[ 4:45:51,52][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:51,53][BBV2_EUE.cmd]   
[ 4:45:51,57][BBV2_EUE.cmd]   
[ 4:45:51,58][BBV2_EUE.cmd]   All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called. 
[ 4:45:51,61][BBV2_EUE.cmd]   
[ 4:45:51,63][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:51,66][BBV2_EUE.cmd]  Error checking 
[ 4:45:51,69][BBV2_EUE.cmd]  Looking for *.log in [C:\system.sav\Logs\BB] folder... 
[ 4:45:51,71][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:51,74][BBV2_EUE.cmd]   
[ 4:45:51,75][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\CheckWithPrior.log] is found. 
[ 4:45:51,88][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\CPUFlag.LOG] is found. 
[ 4:45:51,94][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found. 
[ 4:45:52,00][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found. 
[ 4:45:52,07][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WIN.LOG] is found. 
[ 4:45:52,11][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WPE.LOG] is found. 
[ 4:45:52,18][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS2_WIN.LOG] is found. 
[ 4:45:52,22][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\Library_Apps.LOG] is found. 
[ 4:45:52,29][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\Library_VC.LOG] is found. 
[ 4:45:52,34][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\MSAppsOrder.LOG] is found. 
[ 4:45:52,40][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\Ngen.LOG] is found. 
[ 4:45:52,46][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\OCAMark.log] is found. 
[ 4:45:52,52][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P006MAB2.LOG] is found. 
[ 4:45:52,57][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00EDUB2.LOG] is found. 
[ 4:45:52,63][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00F6BB2.LOG] is found. 
[ 4:45:52,68][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00GN5B2.LOG] is found. 
[ 4:45:52,74][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00H08B2.LOG] is found. 
[ 4:45:52,81][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00HX7B2.LOG] is found. 
[ 4:45:52,85][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00KTXB2.LOG] is found. 
[ 4:45:52,92][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00L6EB2.LOG] is found. 
[ 4:45:52,98][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LDMB2.LOG] is found. 
[ 4:45:53,02][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LEXB2.LOG] is found. 
[ 4:45:53,09][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LFWB2.LOG] is found. 
[ 4:45:53,15][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LK8B2.LOG] is found. 
[ 4:45:53,20][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00M59B2.LOG] is found. 
[ 4:45:53,26][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00N20B2.LOG] is found. 
[ 4:45:53,31][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00N24B2.LOG] is found. 
[ 4:45:53,37][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00N89B2.LOG] is found. 
[ 4:45:53,43][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NBCB2.LOG] is found. 
[ 4:45:53,49][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NY2B2.LOG] is found. 
[ 4:45:53,54][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NZ7B2.LOG] is found. 
[ 4:45:53,60][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00P5S00.LOG] is found. 
[ 4:45:53,67][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00P5S05.LOG] is found. 
[ 4:45:53,71][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00P62B2.LOG] is found. 
[ 4:45:53,77][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PL3B2.LOG] is found. 
[ 4:45:53,82][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PT1B2.LOG] is found. 
[ 4:45:53,88][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PUTB2.LOG] is found. 
[ 4:45:53,95][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PZGB2.LOG] is found. 
[ 4:45:54,01][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q1VB2.LOG] is found. 
[ 4:45:54,07][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q27B2.LOG] is found. 
[ 4:45:54,12][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q72B2.LOG] is found. 
[ 4:45:54,20][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QARB2.LOG] is found. 
[ 4:45:54,25][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QG0B2.LOG] is found. 
[ 4:45:54,30][BBV2_EUE.cmd]  [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\P00QG0B2.LOG 
[4:15:00 AM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[4:15:00 AM] CVA File: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\P00QG0B2.CVA
[4:15:00 AM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]
[4:15:00 AM] Deliverable PN: P00QG0-B2K
[4:15:01 AM] Deliverable Size: 1,033,302 Kbytes
[4:15:01 AM] Free Size: 935,033,508 Kbytes
[4:15:01 AM] System Used Size: 26,251,608 Kbytes
[4:15:01 AM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[ 4:45:54,30] -------------------------------------------------- 
[ 4:45:54,33][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QU4B2.LOG] is found. 
[ 4:45:54,39][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QU8B2.LOG] is found. 
[ 4:45:54,45][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QUCB2.LOG] is found. 
[ 4:45:54,52][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QUMB2.LOG] is found. 
[ 4:45:54,56][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QWSB2.LOG] is found. 
[ 4:45:54,62][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QZUB2.LOG] is found. 
[ 4:45:54,68][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00R7GB2.LOG] is found. 
[ 4:45:54,75][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\WallpaperOk.log] is found. 
[ 4:45:54,80][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\WinPE_DRV.LOG] is found. 
[ 4:45:54,86][BBV2_EUE.cmd]  All *.log in [C:\system.sav\Logs\BB] folder has been scanned. 
[ 4:45:54,88][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don 
[ 4:45:54,91][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:54,94][BBV2_EUE.cmd]  [BBV2_EUE.cmd] has completed... 
[ 4:45:54,95][BBV2_EUE.cmd] ************************************************** 
[ 4:53:03,87][ChkError.cmd]   
[ 4:53:03,98][ChkError.cmd]  [FAILURE_FLAG] 
[ 4:53:04,11][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG 
[ 4:53:04,22][ChkError.cmd]  Result=FAILED 
 
C:\swsetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2K    McAfeeMLS


 
[ 4:53:04,37][ChkError.cmd]   
[ 4:53:04,47][ChkError.cmd]  -------------------------------------------------- 
[ 4:53:04,57][ChkError.cmd]  Some error detected... 
[ 4:53:04,75][ChkError.cmd]   
[ 4:53:04,86][ChkError.cmd] -------------------------------------------------- 
[ 4:53:04,97][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] 
[ 4:53:05,07][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]... 
[ 4:53:05,18][ChkError.cmd] -------------------------------------------------- 
[ 4:53:05,31][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail. 
[ 4:53:05,42][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log 
[ 4:53:05,54][ChkError.cmd]   
[ 4:53:05,65][ChkError.cmd] -------------------------------------------------- 
[ 4:53:05,78][ChkError.cmd]   
[ 4:53:05,89][ChkError.cmd]  This is for customer image... 
[ 4:53:06,00][ChkError.cmd]   
[ 4:53:06,09][ChkError.cmd]  Trigger CTO panic... 
[ 4:53:06,20][ChkError.cmd]   
[ 4:53:06,31][ChkError.cmd]  This is Recovery image... 
[ 4:53:06,42][ChkError.cmd]   
[ 4:53:06,53][ChkError.cmd] -------------------------------------------------- 
[ 4:53:06,64][ChkError.cmd]  [ChkError.cmd] has completed... 
[ 4:53:06,75][ChkError.cmd] ************************************************** 

[ 4:54:09,60] ------------------------------------------------------------
[ 4:54:09,60] There might be unexpected reboot during [Windows setup]. 
[ 4:54:09,60] The process will cause CTO panic  
[ 4:54:09,61] because the image might not be normal now... 
[ 4:54:09,61] ------------------------------------------------------------
 

merci pour vos conseils


Macintosh / Edge 109.0.1518.52

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3 réponses

Edawards
 

Bonjour,

https://support.hp.com/fr-fr/product/hp-pavilion-all-in-one-pc-24-k0000a/32482448/troubleshooting

1
pacorabano
 

bonjour et merci

je vois que cette solution propose de télécharger en ligne l'outil HP CLOUD RECOVERY

Je vais avoir un soucis il faut une clé de minimum 35 Go et je n'ai pas ce truc et ça ne fonctionnera pas avec un DD externe

0
Edawards
 

effectivement, c'est pour cela qu'il nous faut des photos montrant le problème réel

1
Edawards > Edawards
 

Sur quel lecteur de disque vous bootez ?

Et le bios est configuré comment ?

0
Edawards > Edawards
 

regarder ici :

https://forum.malekal.com/viewtopic.php?t=60665

0
Didi64_549 Messages postés 2110 Date d'inscription   Statut Membre Dernière intervention   > Edawards
 

Bonjour,

Votre P.C. a l'air de donner des infos sur l'invite de commande au départ ?

Vous vous souvenez ce que vous avez effectué avant de le mettre à l'arrêt ?

0
pacorabano > Edawards
 

Bonsoir, je boot sur le DD directement, il est en first boot

Au démarrage je lance l'outil de réinstallation et l'outil lance la procédure, je n'ai pas à intervenir dessus mais avant la fin de l'installation j'ai le message " le lecteur spécifié est introuvable". 

merci

0
pacorabano Messages postés 187 Date d'inscription   Statut Membre Dernière intervention   11
 

en fait ce pc n'a pas été utilisé depuis bien longtemps et je souhaitais le remettre à sa configuration d'origine pour le donner

Pour télécharger l'outil, j'ai ceci :https://apps.microsoft.com/store/detail/hp-cloud-recovery-tool/9MTKS9PR7R3N?hl=fr-fr&gl=fr

Sauf que là ce n'est pas une page pour télécharger...suis un peu dérouté

0
Didi64_549 Messages postés 2110 Date d'inscription   Statut Membre Dernière intervention  
 

Voir avec celui-ci :

https://rufus.ie/fr/

0
Didi64_549 Messages postés 2110 Date d'inscription   Statut Membre Dernière intervention  
 

Re,

Lancer ceci aussi pour vérifier le Disque Dur :

https://www.commentcamarche.net/informatique/windows/171-verifier-et-reparer-un-disque-dur-avec-chkdsk-sous-windows/#:~:text=Tapez%20chkdsk%20c%3A%20%2Ff%20pour,l%27analyse%20au%20prochain%20red%C3%A9marrage.

0