Recovery sur HP impossible
Didi64_549 Messages postés 2110 Date d'inscription Statut Membre Dernière intervention -
Bonjour,
J'ai un ancien PC HP all in one sur lequel j'essai un recovery depuis 2 jours
La procédure ne va pas jusqu'au bout j'ai un message d'erreur m'indiquant " le lecteur spécifié est introuvable"
Le PC est dans sa configuration matériel d'origine
Le fichier d'enregistrement est celui là :
[ 4:45:51,41][BBV2_EUE.cmd] **************************************************
[ 4:45:51,44][BBV2_EUE.cmd] [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started...
[ 4:45:51,47][BBV2_EUE.cmd] --------------------------------------------------
[ 4:45:51,49][BBV2_EUE.cmd] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[ 4:45:51,52][BBV2_EUE.cmd] --------------------------------------------------
[ 4:45:51,53][BBV2_EUE.cmd]
[ 4:45:51,57][BBV2_EUE.cmd]
[ 4:45:51,58][BBV2_EUE.cmd] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[ 4:45:51,61][BBV2_EUE.cmd]
[ 4:45:51,63][BBV2_EUE.cmd] --------------------------------------------------
[ 4:45:51,66][BBV2_EUE.cmd] Error checking
[ 4:45:51,69][BBV2_EUE.cmd] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[ 4:45:51,71][BBV2_EUE.cmd] --------------------------------------------------
[ 4:45:51,74][BBV2_EUE.cmd]
[ 4:45:51,75][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CheckWithPrior.log] is found.
[ 4:45:51,88][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CPUFlag.LOG] is found.
[ 4:45:51,94][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[ 4:45:52,00][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found.
[ 4:45:52,07][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WIN.LOG] is found.
[ 4:45:52,11][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WPE.LOG] is found.
[ 4:45:52,18][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS2_WIN.LOG] is found.
[ 4:45:52,22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_Apps.LOG] is found.
[ 4:45:52,29][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_VC.LOG] is found.
[ 4:45:52,34][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\MSAppsOrder.LOG] is found.
[ 4:45:52,40][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Ngen.LOG] is found.
[ 4:45:52,46][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[ 4:45:52,52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P006MAB2.LOG] is found.
[ 4:45:52,57][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00EDUB2.LOG] is found.
[ 4:45:52,63][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00F6BB2.LOG] is found.
[ 4:45:52,68][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00GN5B2.LOG] is found.
[ 4:45:52,74][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00H08B2.LOG] is found.
[ 4:45:52,81][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00HX7B2.LOG] is found.
[ 4:45:52,85][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00KTXB2.LOG] is found.
[ 4:45:52,92][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00L6EB2.LOG] is found.
[ 4:45:52,98][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LDMB2.LOG] is found.
[ 4:45:53,02][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LEXB2.LOG] is found.
[ 4:45:53,09][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LFWB2.LOG] is found.
[ 4:45:53,15][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LK8B2.LOG] is found.
[ 4:45:53,20][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00M59B2.LOG] is found.
[ 4:45:53,26][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N20B2.LOG] is found.
[ 4:45:53,31][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N24B2.LOG] is found.
[ 4:45:53,37][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N89B2.LOG] is found.
[ 4:45:53,43][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NBCB2.LOG] is found.
[ 4:45:53,49][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NY2B2.LOG] is found.
[ 4:45:53,54][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NZ7B2.LOG] is found.
[ 4:45:53,60][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P5S00.LOG] is found.
[ 4:45:53,67][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P5S05.LOG] is found.
[ 4:45:53,71][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P62B2.LOG] is found.
[ 4:45:53,77][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PL3B2.LOG] is found.
[ 4:45:53,82][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PT1B2.LOG] is found.
[ 4:45:53,88][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PUTB2.LOG] is found.
[ 4:45:53,95][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PZGB2.LOG] is found.
[ 4:45:54,01][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q1VB2.LOG] is found.
[ 4:45:54,07][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q27B2.LOG] is found.
[ 4:45:54,12][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q72B2.LOG] is found.
[ 4:45:54,20][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QARB2.LOG] is found.
[ 4:45:54,25][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QG0B2.LOG] is found.
[ 4:45:54,30][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\P00QG0B2.LOG
[4:15:00 AM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[4:15:00 AM] CVA File: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\P00QG0B2.CVA
[4:15:00 AM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]
[4:15:00 AM] Deliverable PN: P00QG0-B2K
[4:15:01 AM] Deliverable Size: 1,033,302 Kbytes
[4:15:01 AM] Free Size: 935,033,508 Kbytes
[4:15:01 AM] System Used Size: 26,251,608 Kbytes
[4:15:01 AM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[ 4:45:54,30] --------------------------------------------------
[ 4:45:54,33][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QU4B2.LOG] is found.
[ 4:45:54,39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QU8B2.LOG] is found.
[ 4:45:54,45][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QUCB2.LOG] is found.
[ 4:45:54,52][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QUMB2.LOG] is found.
[ 4:45:54,56][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QWSB2.LOG] is found.
[ 4:45:54,62][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QZUB2.LOG] is found.
[ 4:45:54,68][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00R7GB2.LOG] is found.
[ 4:45:54,75][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[ 4:45:54,80][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WinPE_DRV.LOG] is found.
[ 4:45:54,86][BBV2_EUE.cmd] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[ 4:45:54,88][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don
[ 4:45:54,91][BBV2_EUE.cmd] --------------------------------------------------
[ 4:45:54,94][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[ 4:45:54,95][BBV2_EUE.cmd] **************************************************
[ 4:53:03,87][ChkError.cmd]
[ 4:53:03,98][ChkError.cmd] [FAILURE_FLAG]
[ 4:53:04,11][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG
[ 4:53:04,22][ChkError.cmd] Result=FAILED
C:\swsetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2K McAfeeMLS
[ 4:53:04,37][ChkError.cmd]
[ 4:53:04,47][ChkError.cmd] --------------------------------------------------
[ 4:53:04,57][ChkError.cmd] Some error detected...
[ 4:53:04,75][ChkError.cmd]
[ 4:53:04,86][ChkError.cmd] --------------------------------------------------
[ 4:53:04,97][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[ 4:53:05,07][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...
[ 4:53:05,18][ChkError.cmd] --------------------------------------------------
[ 4:53:05,31][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[ 4:53:05,42][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[ 4:53:05,54][ChkError.cmd]
[ 4:53:05,65][ChkError.cmd] --------------------------------------------------
[ 4:53:05,78][ChkError.cmd]
[ 4:53:05,89][ChkError.cmd] This is for customer image...
[ 4:53:06,00][ChkError.cmd]
[ 4:53:06,09][ChkError.cmd] Trigger CTO panic...
[ 4:53:06,20][ChkError.cmd]
[ 4:53:06,31][ChkError.cmd] This is Recovery image...
[ 4:53:06,42][ChkError.cmd]
[ 4:53:06,53][ChkError.cmd] --------------------------------------------------
[ 4:53:06,64][ChkError.cmd] [ChkError.cmd] has completed...
[ 4:53:06,75][ChkError.cmd] **************************************************
[ 4:54:09,60] ------------------------------------------------------------
[ 4:54:09,60] There might be unexpected reboot during [Windows setup].
[ 4:54:09,60] The process will cause CTO panic
[ 4:54:09,61] because the image might not be normal now...
[ 4:54:09,61] ------------------------------------------------------------
merci pour vos conseils
Macintosh / Edge 109.0.1518.52
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3 réponses
Bonjour,
https://support.hp.com/fr-fr/product/hp-pavilion-all-in-one-pc-24-k0000a/32482448/troubleshooting
bonjour et merci
je vois que cette solution propose de télécharger en ligne l'outil HP CLOUD RECOVERY
Je vais avoir un soucis il faut une clé de minimum 35 Go et je n'ai pas ce truc et ça ne fonctionnera pas avec un DD externe
en fait ce pc n'a pas été utilisé depuis bien longtemps et je souhaitais le remettre à sa configuration d'origine pour le donner
Pour télécharger l'outil, j'ai ceci :https://apps.microsoft.com/store/detail/hp-cloud-recovery-tool/9MTKS9PR7R3N?hl=fr-fr&gl=fr
Sauf que là ce n'est pas une page pour télécharger...suis un peu dérouté