Recovery sur HP impossible

Fermé
pacorabano Messages postés 165 Date d'inscription lundi 20 juin 2016 Statut Membre Dernière intervention 1 avril 2024 - 20 janv. 2023 à 08:24
Didi64_549 Messages postés 1452 Date d'inscription jeudi 1 septembre 2022 Statut Membre Dernière intervention 19 avril 2024 - 22 janv. 2023 à 08:35

Bonjour,

J'ai un ancien PC HP all in one sur lequel j'essai un recovery depuis 2 jours

La procédure ne va pas jusqu'au bout j'ai un message d'erreur m'indiquant " le lecteur spécifié est introuvable"

Le PC est dans sa configuration matériel d'origine

Le fichier d'enregistrement est celui là :

[ 4:45:51,41][BBV2_EUE.cmd] ************************************************** 
[ 4:45:51,44][BBV2_EUE.cmd]  [C:\SYSTEM.SAV\bbv\BBV2_EUE.cmd] has started... 
[ 4:45:51,47][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:51,49][BBV2_EUE.cmd]  Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder... 
[ 4:45:51,52][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:51,53][BBV2_EUE.cmd]   
[ 4:45:51,57][BBV2_EUE.cmd]   
[ 4:45:51,58][BBV2_EUE.cmd]   All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called. 
[ 4:45:51,61][BBV2_EUE.cmd]   
[ 4:45:51,63][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:51,66][BBV2_EUE.cmd]  Error checking 
[ 4:45:51,69][BBV2_EUE.cmd]  Looking for *.log in [C:\system.sav\Logs\BB] folder... 
[ 4:45:51,71][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:51,74][BBV2_EUE.cmd]   
[ 4:45:51,75][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\CheckWithPrior.log] is found. 
[ 4:45:51,88][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\CPUFlag.LOG] is found. 
[ 4:45:51,94][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found. 
[ 4:45:52,00][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found. 
[ 4:45:52,07][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WIN.LOG] is found. 
[ 4:45:52,11][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WPE.LOG] is found. 
[ 4:45:52,18][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS2_WIN.LOG] is found. 
[ 4:45:52,22][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\Library_Apps.LOG] is found. 
[ 4:45:52,29][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\Library_VC.LOG] is found. 
[ 4:45:52,34][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\MSAppsOrder.LOG] is found. 
[ 4:45:52,40][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\Ngen.LOG] is found. 
[ 4:45:52,46][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\OCAMark.log] is found. 
[ 4:45:52,52][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P006MAB2.LOG] is found. 
[ 4:45:52,57][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00EDUB2.LOG] is found. 
[ 4:45:52,63][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00F6BB2.LOG] is found. 
[ 4:45:52,68][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00GN5B2.LOG] is found. 
[ 4:45:52,74][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00H08B2.LOG] is found. 
[ 4:45:52,81][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00HX7B2.LOG] is found. 
[ 4:45:52,85][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00KTXB2.LOG] is found. 
[ 4:45:52,92][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00L6EB2.LOG] is found. 
[ 4:45:52,98][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LDMB2.LOG] is found. 
[ 4:45:53,02][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LEXB2.LOG] is found. 
[ 4:45:53,09][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LFWB2.LOG] is found. 
[ 4:45:53,15][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00LK8B2.LOG] is found. 
[ 4:45:53,20][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00M59B2.LOG] is found. 
[ 4:45:53,26][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00N20B2.LOG] is found. 
[ 4:45:53,31][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00N24B2.LOG] is found. 
[ 4:45:53,37][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00N89B2.LOG] is found. 
[ 4:45:53,43][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NBCB2.LOG] is found. 
[ 4:45:53,49][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NY2B2.LOG] is found. 
[ 4:45:53,54][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00NZ7B2.LOG] is found. 
[ 4:45:53,60][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00P5S00.LOG] is found. 
[ 4:45:53,67][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00P5S05.LOG] is found. 
[ 4:45:53,71][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00P62B2.LOG] is found. 
[ 4:45:53,77][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PL3B2.LOG] is found. 
[ 4:45:53,82][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PT1B2.LOG] is found. 
[ 4:45:53,88][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PUTB2.LOG] is found. 
[ 4:45:53,95][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00PZGB2.LOG] is found. 
[ 4:45:54,01][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q1VB2.LOG] is found. 
[ 4:45:54,07][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q27B2.LOG] is found. 
[ 4:45:54,12][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00Q72B2.LOG] is found. 
[ 4:45:54,20][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QARB2.LOG] is found. 
[ 4:45:54,25][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QG0B2.LOG] is found. 
[ 4:45:54,30][BBV2_EUE.cmd]  [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\P00QG0B2.LOG 
[4:15:00 AM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[4:15:00 AM] CVA File: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\P00QG0B2.CVA
[4:15:00 AM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]
[4:15:00 AM] Deliverable PN: P00QG0-B2K
[4:15:01 AM] Deliverable Size: 1,033,302 Kbytes
[4:15:01 AM] Free Size: 935,033,508 Kbytes
[4:15:01 AM] System Used Size: 26,251,608 Kbytes
[4:15:01 AM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[ 4:45:54,30] -------------------------------------------------- 
[ 4:45:54,33][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QU4B2.LOG] is found. 
[ 4:45:54,39][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QU8B2.LOG] is found. 
[ 4:45:54,45][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QUCB2.LOG] is found. 
[ 4:45:54,52][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QUMB2.LOG] is found. 
[ 4:45:54,56][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QWSB2.LOG] is found. 
[ 4:45:54,62][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00QZUB2.LOG] is found. 
[ 4:45:54,68][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\P00R7GB2.LOG] is found. 
[ 4:45:54,75][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\WallpaperOk.log] is found. 
[ 4:45:54,80][BBV2_EUE.cmd]  [C:\system.sav\Logs\BB\WinPE_DRV.LOG] is found. 
[ 4:45:54,86][BBV2_EUE.cmd]  All *.log in [C:\system.sav\Logs\BB] folder has been scanned. 
[ 4:45:54,88][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don 
[ 4:45:54,91][BBV2_EUE.cmd] -------------------------------------------------- 
[ 4:45:54,94][BBV2_EUE.cmd]  [BBV2_EUE.cmd] has completed... 
[ 4:45:54,95][BBV2_EUE.cmd] ************************************************** 
[ 4:53:03,87][ChkError.cmd]   
[ 4:53:03,98][ChkError.cmd]  [FAILURE_FLAG] 
[ 4:53:04,11][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG 
[ 4:53:04,22][ChkError.cmd]  Result=FAILED 
 
C:\swsetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2K    McAfeeMLS


 
[ 4:53:04,37][ChkError.cmd]   
[ 4:53:04,47][ChkError.cmd]  -------------------------------------------------- 
[ 4:53:04,57][ChkError.cmd]  Some error detected... 
[ 4:53:04,75][ChkError.cmd]   
[ 4:53:04,86][ChkError.cmd] -------------------------------------------------- 
[ 4:53:04,97][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] 
[ 4:53:05,07][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]... 
[ 4:53:05,18][ChkError.cmd] -------------------------------------------------- 
[ 4:53:05,31][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail. 
[ 4:53:05,42][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log 
[ 4:53:05,54][ChkError.cmd]   
[ 4:53:05,65][ChkError.cmd] -------------------------------------------------- 
[ 4:53:05,78][ChkError.cmd]   
[ 4:53:05,89][ChkError.cmd]  This is for customer image... 
[ 4:53:06,00][ChkError.cmd]   
[ 4:53:06,09][ChkError.cmd]  Trigger CTO panic... 
[ 4:53:06,20][ChkError.cmd]   
[ 4:53:06,31][ChkError.cmd]  This is Recovery image... 
[ 4:53:06,42][ChkError.cmd]   
[ 4:53:06,53][ChkError.cmd] -------------------------------------------------- 
[ 4:53:06,64][ChkError.cmd]  [ChkError.cmd] has completed... 
[ 4:53:06,75][ChkError.cmd] ************************************************** 

[ 4:54:09,60] ------------------------------------------------------------
[ 4:54:09,60] There might be unexpected reboot during [Windows setup]. 
[ 4:54:09,60] The process will cause CTO panic  
[ 4:54:09,61] because the image might not be normal now... 
[ 4:54:09,61] ------------------------------------------------------------
 

merci pour vos conseils


Macintosh / Edge 109.0.1518.52

A voir également:

3 réponses

Bonjour,

https://support.hp.com/fr-fr/product/hp-pavilion-all-in-one-pc-24-k0000a/32482448/troubleshooting

1

bonjour et merci

je vois que cette solution propose de télécharger en ligne l'outil HP CLOUD RECOVERY

Je vais avoir un soucis il faut une clé de minimum 35 Go et je n'ai pas ce truc et ça ne fonctionnera pas avec un DD externe

0

effectivement, c'est pour cela qu'il nous faut des photos montrant le problème réel

1
Edawards > Edawards
20 janv. 2023 à 09:25

Sur quel lecteur de disque vous bootez ?

Et le bios est configuré comment ?

0
Edawards > Edawards
20 janv. 2023 à 09:58

regarder ici :

https://forum.malekal.com/viewtopic.php?t=60665

0
Didi64_549 Messages postés 1452 Date d'inscription jeudi 1 septembre 2022 Statut Membre Dernière intervention 19 avril 2024 > Edawards
20 janv. 2023 à 12:28

Bonjour,

Votre P.C. a l'air de donner des infos sur l'invite de commande au départ ?

Vous vous souvenez ce que vous avez effectué avant de le mettre à l'arrêt ?

0
pacorabano > Edawards
21 janv. 2023 à 00:15

Bonsoir, je boot sur le DD directement, il est en first boot

Au démarrage je lance l'outil de réinstallation et l'outil lance la procédure, je n'ai pas à intervenir dessus mais avant la fin de l'installation j'ai le message " le lecteur spécifié est introuvable". 

merci

0
pacorabano Messages postés 165 Date d'inscription lundi 20 juin 2016 Statut Membre Dernière intervention 1 avril 2024 11
20 janv. 2023 à 12:34

en fait ce pc n'a pas été utilisé depuis bien longtemps et je souhaitais le remettre à sa configuration d'origine pour le donner

Pour télécharger l'outil, j'ai ceci :https://apps.microsoft.com/store/detail/hp-cloud-recovery-tool/9MTKS9PR7R3N?hl=fr-fr&gl=fr

Sauf que là ce n'est pas une page pour télécharger...suis un peu dérouté

0
Didi64_549 Messages postés 1452 Date d'inscription jeudi 1 septembre 2022 Statut Membre Dernière intervention 19 avril 2024
20 janv. 2023 à 16:53

Voir avec celui-ci :

https://rufus.ie/fr/

0
Didi64_549 Messages postés 1452 Date d'inscription jeudi 1 septembre 2022 Statut Membre Dernière intervention 19 avril 2024
22 janv. 2023 à 08:35

Re,

Lancer ceci aussi pour vérifier le Disque Dur :

https://www.commentcamarche.net/informatique/windows/171-verifier-et-reparer-un-disque-dur-avec-chkdsk-sous-windows/#:~:text=Tapez%20chkdsk%20c%3A%20%2Ff%20pour,l%27analyse%20au%20prochain%20red%C3%A9marrage.

0