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Internet connection cut off every day at the same time

Marcacrin -  
brupala Posted messages 111128 Registration date   Status Member Last intervention   -

Hello,

I have a little internet connection problem. To connect, I use a Huawei 4G mini router. For almost 2 months now, I've noticed that every day at exactly 6 PM, I lose the connection. I can no longer watch videos or connect to any website. Since this happens both at home and when I'm outside, I thought it was an issue related to the line and not the antennas. As the customer service at Orange didn't seem to be able or willing to address the problem, I switched operators to SFR. However, since I received my SIM card, my internet continues to cut out every day at 6 PM (5 PM since the transition to winter time).

I don't understand how changing operators could not resolve the issue. I even changed the router thinking it was worn out. Does anyone see what might be causing the problem?

Thank you in advance for your answers.


6 answers

  1.
    jeannets Posted messages 28381 Registration date   Status Contributor Last intervention   Ambassadeur 6 601
     

    Hello,

    Your change of operator is not a solution... it's rather anger, but anger is not technical... and it doesn't change anything as you say... Indeed, these operators using 4G and others generally use the same telecom network; the telephone relays that are on top of the hill or the water tower... in short, in the pipes, it's the same thing...

    Which Huawei router are you using (the model)...? Does it have reception antennas...? Is it placed in the best spot for good reception...? You need to try several while staying 24 hours on each... and measure the speed with Nperf for example. https://www.nperf.com/fr/ and preferably not over Wi-Fi.

    When your speed is around 80 meg regularly, you'll be in the clear..!!

    At 6 PM, something happens... maybe the microwave..?? or a plane cutting the beam... or something else..??

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  2. Marcacrin
     

    Good evening, thank you for your reply. I was using a router of model E5576-320 or a similar model and I switched to an R-216. I always place it in the same spot and I had no issues before. It doesn't have an antenna, it's a small box. I will test it.

    Otherwise, nothing happens at 6 PM. I live in Yvelines and even when I'm in Paris, as soon as it's 6 PM I get this cutoff.

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  3. jeannets Posted messages 28381 Registration date   Status Contributor Last intervention   Ambassadeur 6 601
     

    Personally, I used a TP-link TL-MR6400 with RJ45 Ethernet outputs... it has antennas for 4G... It hasn't always been in the same location, but in several places, until finding the best speed... and it is connected by Ethernet cable (no interference)

    I think the quality of the signals has nothing to do with it.

    I think that in La Creuse, you wouldn't have these interruptions...!!

    Have you checked the settings of this miniBox, there might be something programmed at 6:00 PM..??

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  4. brupala Posted messages 111128 Registration date   Status Member Last intervention   14 437
     

    Hello,

    I suppose you are using a Windows PC?

    Have you accidentally configured a limited network or parental controls?

    Do you have any firewall or antivirus software in addition to the ones from Windows?

    And there you go ...

    But misery, how annoying the line spacing is!!

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  6. Marcacrin
     

    I haven't touched anything at all. I set up my new router, but the problem occurred on the old one without me touching anything. I looked at the new one, but there is nothing set (nor anything that can be set to trigger at a certain time).

    I have Avast on my computer. I had it before when everything worked all the time, and again, I haven't changed anything.

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    1. brupala Posted messages 111128 Registration date   Status Member Last intervention   14 437
       

      Avast ...

      it's already enough to have quite a few problems, try uninstalling it completely.

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  7. jeannets Posted messages 28381 Registration date   Status Contributor Last intervention   Ambassadeur 6 601
     

    You are not in court, this is not a trial..!! Updates, for example, modify things and you haven't touched anything..

    It would be interesting for you to make a CD or USB live with a Linux system on it...

    Boot your PC with this Linux... at 5:45 PM and wait to see the cut-off at 6:00 PM...

    If it also occurs on that, it's your internet connection that must be at fault... however, if it doesn’t cut off, then it's Windows that is the issue... it would already be good to figure this out.

    Here is a link https://distro.ibiblio.org/puppylinux/puppy-bionic/bionicpup64/bionicpup64-8.0-uefi.iso

    or you can download a mini Linux that fits on a CD... that's sufficient for this... Moreover, it's a useful tool at times.

    If you burn on CD you need to use "CDburnerXP" for example in the position: "Burn an ISO"

    For a USB key, you need to use "Rufus" https://rufus.ie/fr/ read the explanations below

    -- The problem with your routers is that they both broadcast over Wifi... we have no certainty about Wifi transmission... Your problem might also be a cut in the Wifi system and not 4G internet...?? That's the question..??

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