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PC shutting down with a blue screen

jkbee26 Posted messages 48 Status Member -  
jkbee26 Posted messages 48 Status Member -

Hello everyone,

For the past few weeks, my PC has been shutting down by itself (once a day) with a blue screen (a different error each time).

Now, the PC takes a long time to start up on Windows. It can take 30 minutes during which it gets stuck on the Aorus logo or even restart completely before getting into Windows. When Windows starts, the PC either crashes immediately or within the first few minutes, each time with a blue screen and a different error.

Among other things, I ran a sfc /scannow which found and fixed some issues, but it didn’t resolve the problem.

I tried a reset from Windows while keeping the data, but the process never completes; the PC crashes and restarts beforehand. The error displayed is always different.

I attempted a reset while keeping the data using a Windows 11 USB key. The process completed, the PC restarted, but I received a message canceling the changes before reaching Windows, and once in Windows, nothing had changed. No programs were deleted, and Windows remained the same.

Any idea what could be causing all these blue screens with different errors?

I suspect it's a Windows problem rather than a hardware one... The temperatures are normal...

10 answers

  1.
    fabul Posted messages 42258 Registration date   Status Moderator Last intervention   6 087
     

    Hello,

    The first reflex should have been to perform a WhoCrashed Free check to find the faulty driver if that's the case.

    Test your RAM with a Memtest86 Free USB stick.

    https://www.memtest86.com/download.htm

    Create the stick, boot from it, and don't touch anything until the end of the test.

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  2. jkbee26 Posted messages 48 Status Member
     

    Thank you for the response.

    WhoCrashed Free indicated that it was most likely a software issue (driver or otherwise).

    I eventually reinstalled Windows 11 cleanly on another SSD I had, which is faster than the one where the system was previously installed.

    I installed the drivers for my RX480 graphics card as well as StoreMi that I retrieved from the AMD website.

    Unfortunately, the crashes returned quite rapidly.

    Memtest86 ran for a little over 2 hours with the default settings, finding no errors, then it froze, the timer stopped counting down, while it was still on the first pass. I restarted the PC but did not retake the test.

    WhoCrashed Free indicates that it is often due to the module ntoskrnl.exe but also less frequently due to the module win32kfull.sys. Before my reinstallation, WhoCrashed indicated numerous different modules.

    Report from WhoCrashed Free: This seems to be a typical software driver bug and it is unlikely to be caused by a hardware issue. The crash occurred in the Windows kernel. It is possible that this issue is caused by another driver that cannot be identified at this time.

    Conclusion
    --------------------------------------------------------------------------------

    3 crash dumps have been found and analyzed. No offending third-party drivers have been found. Consider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

    Also, the Edge browser crashes often and the page no longer displays the site I was on, as if I no longer had internet (with an error message like, the page is having a problem). Then, just refreshing the page makes its content appear. A few minutes later, it happens again. The browser also completely crashes at times. All tabs close.

    Tomorrow, I will try uninstalling the graphics card driver and installing an older one, to see if the problem could come from there.

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    1. quentin2121 Posted messages 9011 Registration date   Status Member Last intervention   1 313
       

      Hello,

      Test with the Firefox browser!

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  3. jkbee26 Posted messages 48 Status Member
     

    I tested with Brave, same problem.

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  4. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     

    Hello

    Memtest86 ran for just over 2 hours with the default settings, found no errors, then it froze, the timer stopped counting down, even though it was still the first pass. I restarted the PC but I didn't retest.

    I would start there. If you have two sticks, test the PC with one, then switch.

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    1. jkbee26 Posted messages 48 Status Member
       

      I have 4 RAM sticks. I tested with one at several different locations, then another and always the same problem.

      I can't open the web browser for more than 1 minute without encountering a problem.

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    2. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294 > jkbee26 Posted messages 48 Status Member
       

      And regarding the BIOS update, are you good?

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    3. jkbee26 Posted messages 48 Status Member > MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention  
       

      I just updated the wood. It took a very long time (about 1.5 hours).

      The problem remains. The PC crashes and restarts continuously.

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    4. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294 > jkbee26 Posted messages 48 Status Member
       

      Have you checked if the version has been updated properly? Because 1 hour and 30 minutes seems like a lot.

      => Press Windows + R

      => Type msinfo32 and hit enter

      => Check the BIOS Version line to see if it matches the version you installed

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    5. jkbee26 Posted messages 48 Status Member > MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention  
       

      Yes, I checked and everything went well.

      I did a Cinebench test -> no issues.

      I ran a stress test on the graphics card for 30 minutes > no issues.

      When I try to install drivers, an application, or browse the web, I start having problems with freezes, restarts, etc.

      Apart from the fact that it might be the motherboard that is starting to fail, I don't see where it could be coming from.

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  6. Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   2 783
     

    Hello.

    Just passing by . . .

    <<< I finally reinstalled Windows 11 cleanly on another SSD I had, faster than the one where the system was installed until now. >>>

    Logically, after a "fresh" reinstallation, so a healthy system and registry, there shouldn't be any further problems. Was Windows 11 properly installed on your PC? Because the system registers all the components and their drivers of the said PC. If you installed Windows 11 via another PC, the components are not the same and when moving the SSD, the recognition of the components won't go smoothly.

    This is just a suggestion . . . I’m leaving the topic . . . See you later . . .

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  7. jkbee26 Posted messages 48 Status Member
     

    Hello, I created the key on another PC but then I installed it on this one.

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  8. fabul Posted messages 42258 Registration date   Status Moderator Last intervention   6 087
     

    Then the RAM, can you test them?

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    1. jkbee26 Posted messages 48 Status Member
       

      Regarding the 4 RAM sticks: I tried one at a time in each slot. Always the same problem.

      I once tried to run MEMTEST with all 4 sticks at the same time. After 2 hours, it had found no errors. But the PC restarted a few minutes later before it finished.

      Note that I just realized that the PC can crash and restart while I'm trying to install Windows from a USB stick, with the error: memory management. It can also crash during the installation process with a message like: an error has occurred, an update may resolve it, the PC will restart to install it. When the PC restarts, the display that previously took up my entire ultra-wide screen now only takes up part of it. The text is thinner. And I can continue the installation process.

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  9. Jojolaguitare Posted messages 12012 Registration date   Status Member Last intervention   2 783
     

    Hello.

    <<< I changed the motherboard and still have the same problem . . . >>>

    And what if you completely remove the RX 480 graphics card? Even if this component "seems" fine, you can still give it a try. The processor's graphics chipset should take over (you may need to change the screen cable to a VGA).

    This is just a suggestion . . . See you later

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    1. jkbee26 Posted messages 48 Status Member
       

      There is no graphics chipset on my processor.

      However, I tested it with another graphics card and the problem is the same.

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  10. seb77150 Posted messages 6285 Registration date   Status Member Last intervention   500
     

    Hello, download USERDIAG, then perform a quick diagnosis, and then send me the link that will have been generated.

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    1. jkbee26 Posted messages 48 Status Member
       

      Hello,

      For the past 2 weeks, the problem was less frequent (3 restarts per day of my PC in general and even some days 0 times).

      Today, however, my internet browser kept closing repeatedly (Edge stopped unexpectedly) but without restarting my PC, or the web page I was on would go blank and I would get the message "this page is having a problem." At one point, for 30 minutes, every time I opened a web page, the internet browser closed.

      At the end of the UserDiag test, a web page opened to display the results, but a few seconds later, the page went blank with the same message "this page is having a problem."

      To write this message, I had to try several times (about ten times), as the page went blank and I had to refresh and start again.

      Based on the report from the test, I applied the XMP profile for my RAM sticks. As a result, when I restarted the PC, a few seconds later, the PC turned off by itself.

      I restarted my PC again, and for a few minutes, I was able to launch video editing software with an ongoing 4K edit without problems. Then I opened a web page to do a search and my PC turned off and restarted.

      Sometimes, when I have a web page open, the screen goes black for 1 or 2 seconds and then comes back.

      https://userdiag.com/id/YBXsFhuLjL

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  11. jkbee26 Posted messages 48 Status Member
     

    Strangely, for the past 5 days there have been no issues, whereas at times it happens every day.

    Does anyone have an idea of the cause of the problem?

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