Android 11 - error message red State

Stephbzh39 Posted messages 29 Status Member -  
Stephbzh39 Posted messages 29 Status Member -
Hello,

I bought a mobile phone from the brand Oukitel WP13 which is supposed to run on Android 11, but I have been having a problem recently; my startup screen flashes with the following error message:
"Red state, Your device has failed verification and may not work properly. Please download boot image with correct signature or disable verified boot, your device will reboot in 5 seconds"
In other words:
"Red state, your device has failed verification and may not function properly. Please download the boot image with the correct signature or disable verified boot, your device will reboot in 5 seconds"

I would like to resolve this issue as soon as possible because I need my phone.

Can you help me?

I have tried rebooting it by pressing and holding the two side buttons and the volume + button but nothing works!

I went to the Oukitel site and the following link https://oukitel.com/pages/download-center but I can't open or unzip the software properly... could that help me?

2 answers

  1. Stephbzh39 Posted messages 29 Status Member
     
    So I sent it to the repair shop, and they explained to me that the phone needed to be flashed.

    Since then, it's all good, I got my phone back like when I bought it, then I connected it to my computer after installing the driver above.

    It was detected, however, when I open the WP13 tab, I have no files.

    Is this normal? On my old Sony Xperia, I had tons of files, that's why I find it strange to see nothing!
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