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Windows 11 jack device not recognized

PresidentZ Posted messages 3 Status Member -  
 Benito -
Hello,

My DELL Inspiron 5593, which has Windows 11, is not detecting devices through the headphone jack.

- First, I checked that my device works fine on another device.

- I then uninstalled and reinstalled the audio drivers (Realtek) several times, without success.

- I also tried troubleshooting the devices. I went to System > Troubleshoot > Audio. With the device plugged in, I choose the device to troubleshoot, headphones or headset. It tells me that the headset or headphones are unplugged.



- Finally, I went to Device Manager, and it is also noted that the devices are disconnected.


Do you have a solution to make my headphone jack work?

Thank you,

5 answers

Answer 1 / 5
fabul Posted messages 42073 Registration date   Status Moderator Last intervention   6 054
 
Hi,

In the control panel, do you have Realtek?
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Answer 2 / 5
PresidentZ Posted messages 3 Status Member
 
Hello,

I get this in Control Panel > Sound


In the devices, I have these items:


So yes, Realtek is in the devices.
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Answer 3 / 5
T3chN0g3n Posted messages 69 Registration date   Status Member Last intervention   1 217
 
Hello,

What is active in the sound control panel is your built-in speakers; you can see that Headphones are not. Have you started by checking the condition of the connector? (Corrosion, dust, wear...)

Best regards.
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Answer 4 / 5
PresidentZ Posted messages 3 Status Member
 
I didn't notice any issues with the connector.
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Answer 5 / 5
Benito
 

Hello, I have the same problem. Have you found a solution?
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