Problem with all-in-one PC ESSENTIELB Smart'STATION 2104-2
gwen
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Edawards_0352 Posted messages 220 Registration date Status Member Last intervention -
Edawards_0352 Posted messages 220 Registration date Status Member Last intervention -
Hello
I bought an all-in-one ESSENTIELB Smart'STATION 2104-2 from Boulanger in 2014.
Windows 8
After a power outage, the PC freezes two minutes after starting up.
I could still move the mouse, but nothing else responded on the screen, neither clicks nor opening pages/programs.
After that, I unplugged the power supply and plugged it back in, but the same problem occurred.
On the third startup, the PC displayed a system error, and I found myself in a menu that didn’t seem to be a safe mode or anything.
(I didn’t have time to take a picture of it)
After several restarts, I managed to completely format the PC and clean everything, but the same problem persists.
After 3 minutes, the PC doesn't open anything, but the mouse continues to respond. However, when you click anywhere, the PC loads and loads and nothing happens, and it eventually shuts down after 10 minutes.
Has anyone ever encountered this problem, or how can I perform a diagnosis knowing I only have 2-3 minutes each time before it crashes?
I'm considering taking it back to Boulanger for diagnostics and repair, but just in case someone knows about this issue...
Thank you for your help.
I bought an all-in-one ESSENTIELB Smart'STATION 2104-2 from Boulanger in 2014.
Windows 8
After a power outage, the PC freezes two minutes after starting up.
I could still move the mouse, but nothing else responded on the screen, neither clicks nor opening pages/programs.
After that, I unplugged the power supply and plugged it back in, but the same problem occurred.
On the third startup, the PC displayed a system error, and I found myself in a menu that didn’t seem to be a safe mode or anything.
(I didn’t have time to take a picture of it)
After several restarts, I managed to completely format the PC and clean everything, but the same problem persists.
After 3 minutes, the PC doesn't open anything, but the mouse continues to respond. However, when you click anywhere, the PC loads and loads and nothing happens, and it eventually shuts down after 10 minutes.
Has anyone ever encountered this problem, or how can I perform a diagnosis knowing I only have 2-3 minutes each time before it crashes?
I'm considering taking it back to Boulanger for diagnostics and repair, but just in case someone knows about this issue...
Thank you for your help.
