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glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   -
Hello, the cartridge tray does not position itself to allow for cartridge replacement. Thank you for your help

Configuration: Windows / Chrome 85.0.4183.102

4 answers

  1.
    Panth33ra Posted messages 23133 Registration date   Status Member Last intervention   Ambassadeur 2 364
     
    Hello,
    Have you ever changed the cartridges on your printer? I could think not. If it's a hardware issue, Epson's customer service is there to help you, it remains to be seen if the warranty is still valid.

    --
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  2. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
     
    Hello,
    Assuming that this printer is properly installed on the PC, there is a utility to use for changing cartridges, have you used it?
    You can also achieve the same result at the printer's control panel.
    Neither of the two methods works?
    Best regards.

    --
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  3. Cigale
     
    Thank you for the response; the printer is correctly installed on the PC (not by me!); the cartridge change command does not seem to respond (on the control panel). The utility ??? where to find it? A neighbor just told me that she has had this problem before which occurs from time to time. Thank you for your help.
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    1. glg29 Posted messages 29751 Registration date   Status Contributor Last intervention   4 582
       
      On my printer of the same brand, I have this utility as well.

      If the printer's accompanying software has been installed, which is the reflection made in the previous answer, you should also have this utility.
      See you!
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  4. Cigale
     
    Yes, I have already changed the cartridges. What is the average lifespan of this type of printer? ...I don't use it every day. It is out of warranty.
    Thank you for the answer.
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