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Achat sur PC SPECIALIST , PC ne fonctionne pas

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Underscreen Messages postés 2 Date d'inscription vendredi 24 avril 2020 Statut Membre Dernière intervention 29 avril 2020 - 24 avril 2020 à 15:51
Underscreen Messages postés 2 Date d'inscription vendredi 24 avril 2020 Statut Membre Dernière intervention 29 avril 2020 - 29 avril 2020 à 19:18
Bonjour,
Je me permet de vous écrire ici car j'ai acheté un septembre 2019 un pc portable sur le site PC SPECIALIST.
La configuration est la suivante :
Optimus Series : Écran large LED mat 17,3 pouces 60 Hz 72 % NTSC Full HD (1920 x 1080)
Processeur Six Core Intel® Core® i7 9750H (2,6 GHz, 4,5 GHz Turbo)
16 Go Corsair 2400 MHz SODIMM DDR4 (1 x 16 Go)
NVIDIA® GeForce® RTX 2060 - 6 Go de RAM vidéo GDDR6 - DirectX® 12.1
Disque SSD SEAGATE BARRACUDA 500 Go 2,5 pouces, (jusqu'à 560 Mo/sR | 535 Mo/sW)
500 Go SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (jusqu'à 3500 Mo/R, 3200 Mo/W)
Lecteur de carte intégré 6-en-1 (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
1 ADAPTATEUR C.A. 180 W
1 câble d'alimentation européen Cloverleaf, 1 m
Batterie lithium-ion 4 cellules Optimus X Series
COOLER MASTER MASTERGEL MAKER PÂTE THERMIQUE
2 Channel High Def. Audio + SoundBlaster™ Cinema
GIGABIT LAN ET WI-FI INTEL® Wi-Fi 6 AX200 (2,4 Gbps) + BT 5.0
1 PORT USB 3.1 (Type C) + 2 PORTS USB 3.0 + 1 PORT USB 2.0
Avec cette config, j'ai eu Call Of Duty d'offert.
Mon soucis c'est que ni ce jeu ni la plupart des jeux que j'ai pu tester dessus ne fonctionne.
Sous le jeu coupe sans raison ni message d'erreur.
Soit j'ai carrément un Blue Screen Of Death (jamais le même message)
J'ai renvoyé ce pc déjà 3 fois chez PC SPCIALIST, ils ont changé deux fois la CM et une fois la barette de mémoire qui n'était pas compatible avec le chassis visiblement après essai de leur part.
La dernière fois ils n'ont absolument rien changer car il n'arrive pas à reproduire le bug.
NB la Carte Graphique n'a elle jamais été changée.
Si le problème n'était que les jeux encore je dis pas, mais j'ai des freeze aléatoire et des Blue Screen Of Death lors de visio conférence ou en regardant des vidéo youtube.

Je ne sais plus quoi faire car PC SPECIALIST refuse catégoriquement le remboursement et pour le moment le pc est inutilisable.
D'avance merci si vous avez des solutions viables à essayer.

Underscreen
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Underscreen Messages postés 2 Date d'inscription vendredi 24 avril 2020 Statut Membre Dernière intervention 29 avril 2020
29 avril 2020 à 19:18
Bonjour,

Je me permet d'up en même temps ce sujet.
J'ai ce Topic qui globalement a les même soucis que mon PC.
https://forums.commentcamarche.net/forum/affich-35280600-crash-intempestifs-bsod
Il faut savoir que la RAM a été changée car ils avaient décelé ( pas la première fois mais seulement la seconde) que la barette n'était pas compatible avec le chassis.
Je vous laisse enc opier coller les différents retours de whoscrashed par rapport à différent Blue Screen Of Death que j'ai pu rencontrer. 

On Fri 24/04/2020 16:50:00 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\071920-13250-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C2390) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80768127FA2, 0xFFFFFB8883AD6740, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Mon 20/04/2020 16:05:15 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\071520-12750-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C2390) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8014300EDE5, 0xFFFFC703B22C6C40, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 29/04/2020 19:00:29 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\042920-12984-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C2390) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80262EF0013, 0xFFFFAB853189ECC0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 29/04/2020 19:00:29 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!setjmpex+0x81D9) 
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80262EF0013, 0xFFFFAB853189ECC0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 



On Wed 29/04/2020 18:41:46 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\042920-16609-01.dmp
This was probably caused by the following module: hardware.sys (hardware) 
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF806586D4865, 0xFFFF95818FB11930, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: hardware.sys . 
Google query: hardware.sys SYSTEM_SERVICE_EXCEPTION



On Sun 19/04/2020 16:15:02 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\041920-12281-01.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF807415E2901) 
Bugcheck code: 0x50 (0xFFFF9A0E5C7576A0, 0x0, 0xFFFFF807415E2901, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\System32\DriverStore\FileRepository\nvcvi.inf_amd64_7fbf73dfd09cea23\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 445.87 
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 445.87 
Bug check description: This indicates that invalid system memory has been referenced. 
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 445.87 , NVIDIA Corporation). 
Google query: nvlddmkm.sys NVIDIA Corporation PAGE_FAULT_IN_NONPAGED_AREA


Sincèrement je sèche et je sais plus du tout quoi faire.
Avez vous des solutions à me proposer ?
D'avance merci !!

Underscreen
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