Scanner function unavailable with HP 3630 printer

Question

Hello, I am using Windows 10, I scanned a document yesterday with my HP Helpdesk 3630 printer, everything was perfect. Today, after restarting my PC, the scanning function is inaccessible (printing is fine though). The problem exists both on Wi-Fi and with USB cable. I reinstalled the latest printing and scanning software downloaded from the HP website, but to no avail. The scanning software does not start. I also tried after uninstalling the antivirus, but no luck. I went to HP support, but found no solution.  I don’t know what to do anymore... except buy a printer from another brand. Thanks, if you have any troubleshooting ideas...

ginto5 · Accepted Answer

Hello,  Download Vuescan (free version). In principle, Vuescan automatically recognizes all scanners. If Vuescan does not recognize it = connection or hardware problem. If Vuescan recognizes it, perform a scan with Vuescan and, at the same time, perform a scan with the usual software.

gilles06100 · Answer

Thank you for the information: I downloaded the free version, but unfortunately a watermark across the document spoils the document... you have to buy it.

gilles06100 · Answer

Well, I've found a solution; I'm using a scanning driver that isn't physically on my PC: I simply type the IP address of my printer in the address bar of my browser. A site opens with the "print" and "scan" functions, you can even see the ink level, all of this comes not from software on my PC, but from a website. Web scanning allows you to scan documents from a printer and send them to the computer using a browser. This function is available even if you haven't installed the printer software on the computer.

gilles06100 · Answer

Hello, the scanner was working very well under Windows 10 until the problem occurred. The problem occurred when shutting down the PC and after it restarted, probably a Windows update was applied during the PC shutdown. After that, the scanner stopped working, even after downloading the latest updated drivers from the HP website. I suspect a harmful Windows 10 update.  On the other hand, the printer function is working normally.

Scanner function unavailable with HP 3630 printer

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