alignment page print

Question

Hello,
Following the replacement of the original HP301 cartridges on my HP Envy 4500 printer,
I am unable to print the alignment page. The screen displays Printing... but nothing happens; it's the first time this has happened to me. Can someone give me the solution, please?
Thank you in advance
Best regards
Bruno

Configuration: Windows / Edge 80.0.361.66

Enidnama · Accepted Answer

It still doesn't work! The message "page alignment printing" keeps running and I can't cancel or navigate. Can someone help me? Thank you.

Laracroft · Answer

Hello, I'm having the same issue. Did you manage to solve it?

Aury · Answer

Hello,

I had the same problem, and I fixed it.
Luck or good method? In any case, I’m sharing what I did:

Turn on > open the lid > remove the cartridges
Close & unplug (without turning off), and wait 60s.

In the meantime, clean the electrical contacts of the cartridges with a very lightly damp cotton swab (not the bottom, the side) and also clean the same electrical contacts in the printer.

Plug back in > reinstall the cartridges > print alignment page

Hoping this helps you.
Have a great day.

Alignment page print

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