Problème BSOD chaque premier démarrage de la journée
Manaroth
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Manaroth Messages postés 5 Statut Membre -
Manaroth Messages postés 5 Statut Membre -
Bonjour,
J'ai mon PC pour le travail depuis peu et un BSOD intervient à chaque premier démarrage de la journée puis après redémarrage tout fonctionne normalement jusqu'au lendemain.
Les causes du BSOD sont variées et ne sont pas toujours les mêmes, j'ai eu par exemple "PAGE_FAULT_IN_NONPAGED_AREA", "IRQL_NOT_LESS_OR_EQUAL", "BAD_POOL_HEADER", "Kernel Security Check Failure"
J'ai effectué des tests ram, disque, vérifier plusieurs fois mes drivers et même réinstaller Windows à partir d'une image ISO, mais le problème persiste.
Je pense qu'il s'agit d'un problème d'installation, mais je ne m'y connais très très peu, c'est pourquoi je demande votre aide
Merci !
Je vous poste ci-dessous le dernier rapport WhoCrashed :
System Information (local)
--------------------------------------------------------------------------------
Computer name: THEO-TKO
Windows version: Windows 10 , 10.0, build: 17134
Windows dir: C:\WINDOWS
Hardware: ASUSTeK COMPUTER INC., PRIME A320M-K
CPU: AuthenticAMD AMD Ryzen 5 2400G with Radeon Vega Graphics AMD586, level: 23
8 logical processors, active mask: 255
RAM: 12542697472 bytes total
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Sat 09/03/2019 08:57:44 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\030919-6484-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1AA0C0)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8000F6A22A7)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 09/03/2019 08:57:44 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntfs.sys (Ntfs+0x18F64)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8000F6A22A7)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\ntfs.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote du système de fichiers NT
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in a file system driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
J'ai mon PC pour le travail depuis peu et un BSOD intervient à chaque premier démarrage de la journée puis après redémarrage tout fonctionne normalement jusqu'au lendemain.
Les causes du BSOD sont variées et ne sont pas toujours les mêmes, j'ai eu par exemple "PAGE_FAULT_IN_NONPAGED_AREA", "IRQL_NOT_LESS_OR_EQUAL", "BAD_POOL_HEADER", "Kernel Security Check Failure"
J'ai effectué des tests ram, disque, vérifier plusieurs fois mes drivers et même réinstaller Windows à partir d'une image ISO, mais le problème persiste.
Je pense qu'il s'agit d'un problème d'installation, mais je ne m'y connais très très peu, c'est pourquoi je demande votre aide
Merci !
Je vous poste ci-dessous le dernier rapport WhoCrashed :
System Information (local)
--------------------------------------------------------------------------------
Computer name: THEO-TKO
Windows version: Windows 10 , 10.0, build: 17134
Windows dir: C:\WINDOWS
Hardware: ASUSTeK COMPUTER INC., PRIME A320M-K
CPU: AuthenticAMD AMD Ryzen 5 2400G with Radeon Vega Graphics AMD586, level: 23
8 logical processors, active mask: 255
RAM: 12542697472 bytes total
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Sat 09/03/2019 08:57:44 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\030919-6484-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1AA0C0)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8000F6A22A7)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sat 09/03/2019 08:57:44 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: ntfs.sys (Ntfs+0x18F64)
Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8000F6A22A7)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\drivers\ntfs.sys
product: Système d’exploitation Microsoft® Windows®
company: Microsoft Corporation
description: Pilote du système de fichiers NT
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above. This is a software bug.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in a file system driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
2 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
Read the topic general suggestions for troubleshooting system crashes for more information.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
3 réponses
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Bonjour ,
Vérifiez l'état de santé de votre disque dur pour voir ..
https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/
Voir aussi à mettre les pilotes à jour :
https://www.touslesdrivers.com/index.php?v_page=29
Voir sur " Lancer la détection " ..
Désinstallez aussi votre antivirus pour voir sur plusieurs heures..
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Bonjour,
Merci pour votre réponse rapide, je vous poste ce qui me semble être le rapport ?
----------------------------------------------------------------------------
CrystalDiskInfo 8.0.0 (C) 2008-2018 hiyohiyo
Crystal Dew World : https://crystalmark.info/en/
----------------------------------------------------------------------------
OS : Windows 10 Professional [10.0 Build 17134] (x64)
Date : 2019/03/09 10:04:30
-- Controller Map ----------------------------------------------------------
+ Contrôleur AHCI SATA standard [ATA]
- ATAPI iHAS124 F
- KINGSTON SA400S37120G
- WDC WD10EZEX-08WN4A0
- AMD SATA Controller [ATA]
- Contrôleur des espaces de stockage Microsoft [SCSI]
-- Disk List ---------------------------------------------------------------
(1) KINGSTON SA400S37120G : 120,0 GB [0/0/0, pd1]
(2) WDC WD10EZEX-08WN4A0 : 1000,2 GB [1/0/0, pd1] - wd
----------------------------------------------------------------------------
(1) KINGSTON SA400S37120G
----------------------------------------------------------------------------
Model : KINGSTON SA400S37120G
Firmware : SBFK71E0
Serial Number : 50026B77822D0EA2
Disk Size : 120,0 GB (8,4/120,0/120,0/120,0)
Buffer Size : Inconnu
Queue Depth : 32
# of Sectors : 234441648
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version :
Minor Version : ----
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 970 heures
Power On Count : 204 x
Temperature : 24 C (75 F)
Health Status : Inconnu
Features : S.M.A.R.T., 48bit LBA, NCQ, TRIM
APM Level : ----
AAM Level : ----
Drive Letter : C:
-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 __0 100 __0 000000000000 Taux Erreur en Lecture
09 100 100 __0 0000000003CA Heures de Fonctionnement
0C 100 100 __0 0000000000CC Nombre total de cycles marche/arrêt du disque dur
94 100 100 __0 000000000000 Norme Spécifique du Constructeur
95 100 100 __0 000000000000 Norme Spécifique du Constructeur
A7 100 100 __0 000000000000 Norme Spécifique du Constructeur
A8 100 100 __0 000000000000 Norme Spécifique du Constructeur
A9 100 100 __0 000000000006 Norme Spécifique du Constructeur
AA 100 100 __0 000000000007 Norme Spécifique du Constructeur
AC 100 100 __0 000000000000 Norme Spécifique du Constructeur
AD 100 100 __0 0000000B0019 Norme Spécifique du Constructeur
B5 100 100 __0 000000000000 Norme Spécifique du Constructeur
B6 100 100 __0 000000000000 Norme Spécifique du Constructeur
BB 100 100 __0 000000000000 Norme Spécifique du Constructeur
C0 100 100 __0 000000000011 Nombre de fermeture non-sécurisée
C2 _76 _70 __0 001E00110018 Température
C4 100 100 __0 000000000000 Nombre d'opérations de réallocation (remap)
C7 100 100 __0 000000000000 Norme Spécifique du Constructeur
DA 100 100 __0 000000000000 Norme Spécifique du Constructeur
E7 __2 __2 __0 000000000062 Norme Spécifique du Constructeur
E9 100 100 __0 00000000040E Norme Spécifique du Constructeur
F1 100 100 __0 0000000003B6 Total Ecriture Hôte
F2 100 100 __0 00000000039A Total Lecture Hôte
F4 100 100 __0 00000000000B Norme Spécifique du Constructeur
F5 100 100 __0 000000000019 Norme Spécifique du Constructeur
F6 100 100 __0 000000010F68 Norme Spécifique du Constructeur
-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 3530 3032 3642 3737 3832 3244 3045 4132 2020 2020
020: 0000 0000 0000 5342 464B 3731 4530 4B49 4E47 5354
030: 4F4E 2053 4134 3030 5333 3731 3230 4720 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: 4BB0 0DF9 0000 0007 0003 0078 0078 0078 0078 1F00
070: 0000 0000 0000 0000 0000 001F 850E 0006 004C 0040
080: 0FF8 0000 746B 7D01 4163 7469 BC01 4163 407F 000A
090: 001E 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
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180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 0000 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 0001 0000 0000
220: 0000 0000 10FF 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 FFFE 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 79A5
-- SMART_READ_DATA ---------------------------------------------------------
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-- SMART_READ_THRESHOLD ----------------------------------------------------
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----------------------------------------------------------------------------
(2) WDC WD10EZEX-08WN4A0
----------------------------------------------------------------------------
Model : WDC WD10EZEX-08WN4A0
Firmware : 02.01A02
Serial Number : WD-WCC6Y0NARKLE
Disk Size : 1000,2 GB (8,4/137,4/1000,2/1000,2)
Buffer Size : Inconnu
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-3
Minor Version : ACS-3 Revision 3b
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 970 heures
Power On Count : 201 x
Temperature : 25 C (77 F)
Health Status : Correct
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 0080h [ON]
AAM Level : ----
Drive Letter : F:
-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Taux Erreur en Lecture
03 175 169 _21 0000000008C1 Temps moyen mise en rotation
04 100 100 __0 00000000018A Décompte des cycles de mise en rotation
05 200 200 140 000000000000 Nombre de secteurs réalloués
07 200 200 __0 000000000000 Taux d'erreurs d'accès des têtes
09 _99 _99 __0 0000000003CA Heures de Fonctionnement
0A 100 100 __0 000000000000 Nombre d'essais de relancement de la rotation
0B 100 100 __0 000000000000 Nombre de recalibration
0C 100 100 __0 0000000000C9 Nombre total de cycles marche/arrêt du disque dur
C0 200 200 __0 000000000013 Nombre de fois que l'armature magnétique a été rétractée automatiquement suite à une coupure secteur
C1 200 200 __0 000000000AFA Nombre de fois que la tête a changé de position
C2 118 113 __0 000000000019 Température interne actuelle.
C4 200 200 __0 000000000000 Nombre d'opérations de réallocation (remap)
C5 200 200 __0 000000000000 Nombre de secteurs "instables"
C6 100 253 __0 000000000000 Nombre total d'erreurs incorrigibles d'un secteur
C7 200 200 __0 000000000000 Nombre d'erreurs dans le transfert de données via le câble d'interface
C8 100 253 __0 000000000000 Nombre total d'erreurs à l'écriture d'un secteur
-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5743 4336 5930 4E41 524B 4C45
020: 0000 0000 0000 3032 2E30 3141 3032 5744 4320 5744
030: 3130 455A 4558 2D30 3857 4E34 4130 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4001 0000 0000 0006 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0D00
070: 0000 0000 0000 0000 0000 001F 9D0E 0006 004C 0040
080: 07FE 001F 346B 7D09 6123 3469 BC09 6123 203F 803D
090: 803D 0080 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6DB0 7470 0000 0000 0000 0000 6003 0000 5001 4EE2
110: 6517 ACB1 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000
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220: 0000 0000 107E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 F1A5
-- SMART_READ_DATA ---------------------------------------------------------
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-- SMART_READ_THRESHOLD ----------------------------------------------------
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1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 99-
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Les drivers sont OK
J'utilise uniquement Windows Defender depuis toujours et je n'ai jamais eu de soucis, je vais tenter de le désactiver et je verrai Lundi lors de mon arrivé ce que ça donne, car comme dis je n'arrive pas du tout à reproduire l'erreur et apparaît au premier démarrage de la journée puis plus rien jusqu'au lendemain
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Salut,
Les écrans bleus ou BSOD sont des plantages de Windows qui ne peut plus continuer à fonctionner.
Ces plantages ont plusieurs sources possibles :
- sources logiciels : plantage d'un pilote d'un périphérique comme ceux de la carte graphique, l'antivirus qui plante ou tout autre logiciel qui peut se charger "dans un bas niveau" sur Windows.
- sources matériels : problème matériels sur le disque dur, barrettes de mémoire défectueuses ou incomparabilités, etc
Il faut impérativement que tu regardes si ces plantages ont lieu à des moments particuliers, par exemple, si c'est lorsque tu lances une vidéo sur ton navigateur internet ou un jeu, il y a des chances que ce soit le pilote de la carte graphique. Il faudra alors réinstaller les pilotes de la carte graphique.
Débranche aussi tout autre périphérique que le clavier/souris (manette de jeu, webcam en USB, imprimante USB, etc), si tu as un de ces périphériques, indique le, ça peut être une source.
plus d'informations sur ces écrans bleus, sur la page suivante : https://www.malekal.com/bsod-ecran-bleu-windows/
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Essaye d'utiliser le gestionnaire de vérificateur de pilotes : https://www.malekal.com/verifier-pilotes-windows/
Soit le tutoriel et vois si tu arrives à obtenir un plantage avec DRIVER_VERIFIED_DETECTED_VIOLATION (xxxxx.sys).
Il faut alors indiquer le xxxxx.sys à l'origine.
Il y a un test où on coche une série de d'éléments et un autre test avec tous les pilotes non MIcrosoft.
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Si c'est en retour de veille, désactive le démarrage rapide voir si ça s'arrete
Voir : https://www.malekal.com/desactiver-demarrage-rapide-windows-10/
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Enfin :
Pour vérifier ton ordinateur, pour d'éventuels infections et avoir un état général du système :
Suis le tutoriel FRST en cliquant sur ce lien bleu. ( prends le temps de lire attentivement - tout y est bien expliqué ).
Télécharge et lance le scan FRST,
Attendre la fin du scan, un message indique que l'analyse est terminée.
Trois rapports FRST seront générés :- FRST.txt
- Shortcut.
- Additionnal.txt
Envoie ces 3 rapports sur le site https://pjjoint.malekal.com/ et en retour donne les 3 liens pjjoint qui mènent aux rapports ici dans une nouvelle réponse afin que l'on puisse les consulter.
(Les liens bleus mènent à des tutoriels explicatifs pas à pas, clic dessus pour avoir les instructions plus précises à suivre).
