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Unknown SMS received

nanajim -  
Hello everyone, I hope I'm posting in the right place.. So I have a little problem, I have received a text message three times from an unknown sender and each time at the same hour. When I click on the message, I can open it but it is empty, and once opened, it deletes itself automatically and I can no longer see it. I have a Huawei P20 line, is my phone hacked? Is it a scam? This worries me.. Thank you in advance (I’m attaching a screenshot of one of these messages)

2 answers

  1.  madmyke Moderator
    Hello

    First rule of safety: when you receive a message from an unknown number do NOT open it.

    It's like with emails, etc.
    Unless you want to have unpleasant surprises on your bill.

    And the worst part is that even if you suspect a scam, you keep opening them...

    For the rest, Proximus should be able to tell you where it comes from, if they have the time.

    Best regards

    --
    "We swallow the flattering lie in one big gulp, and we drink the bitter truth drop by drop."
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    1. nanajim Author
      Yes, I shouldn't have... I will try to find out more by contacting Proximus, thank you for your response.
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    2. nanajim Author
      I was able to reach them by phone, but unfortunately the lady told me that she couldn't help me, that she had never encountered a case like this before, and she advised me to call Huawei's service directly.
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    3. madmyke Moderator
      @nanajimDon't expect too much from these customer services, they are often very basic in knowledge, they are not paid for more.
      Do you have an antivirus on your phone? If not, it's essential.
      Otherwise, there's not much else to do except keep an eye on your bill.
      In case of problems, reset your phone (factory mode) after checking beforehand that you have an online backup.
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    4. nanajim Author
      Thank you for this quick response. Indeed, it's crazy that the operator doesn't know or doesn't want to tell me where the message comes from and refers me to Huawei's service, which I don't think will be able to help me any further. No, I don't actually have one; the lady I spoke to on the phone explained that I need to install one. I must admit I didn't even know there was a version for phones. For now, there's nothing alarming regarding the bill, but I must say it worries me a bit, so I think I will reset it anyway. I'm not sure if I have an online backup; I'm not very knowledgeable about phones, but I received it two or three weeks ago, so there's nothing important on it, at least nothing I must keep. Do you think I should change all my passwords (Facebook, email, etc.)? Thank you again for your help.
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    5. madmyke Moderator
      @nanajimChanging the password is always a protection, but do it after the reset.
      Normally your phone is Android, so it's linked to a Google account; it's through this account that the backups are made.
      And in principle, whenever you reset it, it suggests making a backup beforehand.

      Check the phone manual for the reset process.

      It's up to you to decide whether to wait and see if something is wrong before resetting.
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