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Entry point / dynamic links

JYwelle Posted messages 3 Status Member -  
Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   -
Hello, I just installed Da Vinci Resolve, everything is downloading, but when I try to start it, it's IMPOSSIBLE, it says "the entry point procedure clEnqueueMarkerWithWaitlist is not found in the dynamic link library openCL.dll", can you help me please?

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Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711
 
Hi,

The program is expecting a function that is not present in the DLL.
This is due to the DLL being either too old or too new (often too old).
Is your Windows 7 up to date?
When is this Da Vinci Resolve from? Is it a game? Is it old?

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JYwelle Posted messages 3 Status Member
 
My Windows updates automatically, so I think it's up to date. Now yes, it's an old computer that's 10 years old but it works well!
Da Vinci Resolve is a free software for video editing, and it's the latest downloadable version.
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Malekal_morte- Posted messages 178136 Registration date   Status Moderator, Security Contributor Last intervention   24 711 > JYwelle Posted messages 3 Status Member
 
Press Windows + R
type winver and OK.
Check that service pack 1 is installed.

It’s a paid software, you should have support.
You can contact them to at least verify the configuration.
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