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jeanpascal47 Posted messages 5 Status Member -
aaaaa - 6 Nov 2019 at 17:56

Hello. For a while now, I haven't been able to add items to the cart that I want to buy. I'm told to refresh the page. I do that, but nothing works. Why is this happening and what can I do??? Thanks. JP47.

9 answers

Answer 1 / 9

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madmyke Posted messages 52304 Registration date Status Moderator Last intervention 12 485

Hello

I read this exchange (thanks to jeanpascal47), we will go back to "the basics".

Your browser is Firefox, what version is it?

We will now start by clearing the browser cache. Note that the site pages must not be displayed in your browser before you clear them.

Then

Next, close Firefox for a few seconds, restart Firefox and retest your website.

--
"We swallow the flattering lie in one gulp, and we drink the bitter truth drop by drop."
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Answer 2 / 9
Anonymous user

Which site? Amazon?
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1. jeanpascal47 Posted messages 5 Status Member
  
  Hello Eisenhower. I'm not a computer pro (70 years old). The website is AliExpress. Yesterday was "11.11". I confirm that for the past month, I have been unable to add my items to the cart. Even refreshing the page doesn’t help. I can use the "buy this item" option and pay for it. But that forces me to pay for each item individually. Thank you for helping a poor old man. Your username is that of a man to whom France owes a lot. Jean Pascal 47.
  
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Answer 3 / 9
Anonymous user

I think I found it; for some products, there are several colors available, and in that case, if you don't click on the desired color, the "Add to Cart" button won't work. So if your product has multiple colors available, choose one!

And yes, indeed, my username comes from that man :)
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Answer 4 / 9
jeanpascal47

Hello. For the choice of sizes or colors, no problem. So I choose the size or color, the quantity, I click on add to cart and then a window pops up telling me that the addition cannot be done, to refresh the page, and to redo the selection and add to cart. There, it happens again, the same window. If I can't solve the problem with you, I will try from another computer and I'll keep you posted. Thanks again. I am in Agen in the 47. And you??. JP.
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Answer 5 / 9
jeanpascal47

Hello again. Could it be from my antivirus??? Kaspersky. JP.
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1. Anonymous user
  
  I don't really know, could you send me a screenshot of the message?
  
  0
  1. jeanpascal47 Posted messages 5 Status Member > Anonymous user
    
    Hello. Attached is a screenshot. But don't worry about it. It's not the end of the world. I don't know how to send the screenshot as an attachment.
    
    0
  2. baladur13 Posted messages 47322 Registration date Status Moderator Last intervention 14 387 > jeanpascal47 Posted messages 5 Status Member
    
    Hello,
    To consult:
    https://www.commentcamarche.net/infos/25913-ccm-inserer-une-image-dans-une-discussion/
    
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Answer 6 / 9
jeanpascal47 Posted messages 5 Status Member

Here is what I get when trying to insert the image. Thank you. JP.
0
1. aaaaa
  
  basket limited to 100 items, after that we can't add more
  
  -1
Answer 7 / 9
jeanpascal47 Posted messages 5 Status Member

I believe it worked. I hope it will help you. JP.
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1. Anonymous user
  
  I'm really sorry, but I honestly don't know how to help you. If no one else finds a solution, you can always purchase your product on another selling site!
  Have a good evening.
  
  0
Answer 8 / 9
jeanpascal47

Thank you. Nothing to do. But I’ll let it go, it’s too complicated for me. I’ll check with my son-in-law who is an IT specialist in the military during one of his leaves. But thanks again to you. JP47.
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Answer 9 / 9
jeanpascal47

I am getting back to you because I managed to delete the Firefox history. An update was done, and, miraculously, the add to cart function is working again. Thank you for your help, and I wish you a good day. Jean Pascal 47.
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1. madmyke Posted messages 52304 Registration date Status Moderator Last intervention 12 485
  
  With pleasure :-)
  
  0

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